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The Service Industries Journal Volume 34, 2014 - Issue 3
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Articles

Measuring customer pre-purchase satisfaction in a retail setting

W.Y. HuangCollege of Management, Marketing, Yuan Ze University, Chung-Li, Taiwan;Learning & Innovation Research Center, Meta Business School, Newport Beach, CA, USACorrespondence[email protected]
&
A.J. DubinskyLearning & Innovation Research Center, Meta Business School, Newport Beach, CA, USA;Dillard College of Business Administration, Midwestern State University, Wichita Falls, TX, USA;Purdue University, West Lafayette, IN, USA
Pages 212-229 | Received 08 Mar 2011, Accepted 08 May 2012, Published online: 14 Mar 2013

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Sohel Ahmed & Ding Hooi Ting. (2019) The shopping list in goal-directed shopping: scale development and validation. The Service Industries Journal 39:5-6, pages 319-342.
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Phineas Mbango. (2018) Examining the effects of customer satisfaction on commitment and repurchase intentions of branded products. Cogent Social Sciences 4:1.
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Chinho Lin & Watcharee Lekhawipat. (2016) How Customer Expectations Become Adjusted After Purchase. International Journal of Electronic Commerce 20:4, pages 443-469.
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Luiz Eduardo Couri Boueri, Jorge Brantes Ferreira & Roberto Pessoa de Queiroz Falcão. (2021) EFEITOS DA SATISFAÇÃO, CONFIANÇA E SEUS ANTECEDENTES NA INTENÇÃO DE RECOMPRA ONLINE. REAd. Revista Eletrônica de Administração (Porto Alegre) 27:1, pages 232-264.
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Anne-Flore Maman Larraufie, Lucile Arsov Gouriou & Cécilia Goutran. 2021. Competitive Drivers for Improving Future Business Performance. Competitive Drivers for Improving Future Business Performance 83 113 .
Tseng-Lung Huang. (2021) Restorative experiences and online tourists’ willingness to pay a price premium in an augmented reality environment. Journal of Retailing and Consumer Services 58, pages 102256.
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Stefan Meinzer, Johann Prenninger, Patrick Vesel, Johannes Kornhuber, Judith Volmer, Joachim Hornegger & Björn M. Eskofier. (2015) Translating satisfaction determination from health care to the automotive industry. Service Business 10:4, pages 651-685.
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