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The Service Industries Journal Volume 34, 2014 - Issue 6
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Articles

Relative importance and combined effects of attributes on customer satisfaction

Ziqiong ZhangSchool of Management, Harbin Institute of Technology, Harbin, People's Republic of ChinaCorrespondence[email protected]
,
Zili ZhangSchool of Management, Harbin Institute of Technology, Harbin, People's Republic of China
&
Rob LawSchool of Hotel and Tourism Management, Hong Kong Polytechnic University, Kowloon, Hong Kong
Pages 550-566 | Received 08 Mar 2012, Accepted 16 Jul 2012, Published online: 19 Feb 2014

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Read on this site (2)

Paige McNeil & Cheri A. Young. (2019) Customer satisfaction in gourmet food trucks: Exploring attributes and their relationship with customer satisfaction. Journal of Foodservice Business Research 22:4, pages 326-350.
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Qiwei Gan, Bo H. Ferns, Yang Yu & Lei Jin. (2017) A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews. Journal of Quality Assurance in Hospitality & Tourism 18:4, pages 465-492.
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Articles from other publishers (10)

Marco Fabio Benaglia, Mei H.C. Ho & Tsaiyin Tsai. (2023) Drivers of customer satisfaction with restaurants during COVID-19. A survey of young adults in Taiwan and Indonesia. Asia Pacific Management Review.
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Elizaveta Fainshtein & Elena Serova. 2022. Research Anthology on Implementing Sentiment Analysis Across Multiple Disciplines. Research Anthology on Implementing Sentiment Analysis Across Multiple Disciplines 1101 1118 .
Weng Marc Lim, Arun Aggarwal & Ravi Dandotiya. (2022) Marketing luxury services beyond affluence in the new normal: Insights from fine dining during the coronavirus pandemic. Journal of Retailing and Consumer Services 66, pages 102936.
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Semra Aktas-Polat & Serkan Polat. (2021) Discovery of factors affecting tourists' fine dining experiences at five-star hotel restaurants in Istanbul. British Food Journal 124:1, pages 221-238.
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Ziqiong Zhang, Shuchen Qiao, Hengyun Li & Zili Zhang. (2022) How rainy-day blues affect customers’ evaluation behavior: Evidence from online reviews. International Journal of Hospitality Management 100, pages 103090.
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Elizaveta Fainshtein & Elena Serova. 2021. Handbook of Research on Applied Data Science and Artificial Intelligence in Business and Industry. Handbook of Research on Applied Data Science and Artificial Intelligence in Business and Industry 223 240 .
Cheng-Feng Cheng & Ta-Cheng Chen. (2021) Using fuzzy set qualitative comparative analysis for evaluating the effectiveness of relationship marketing and innovation in 3D printing medical market. Journal of Intelligent & Fuzzy Systems 40:4, pages 7681-7690.
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Yi Luo & Xiaowei Xu. (2021) Comparative study of deep learning models for analyzing online restaurant reviews in the era of the COVID-19 pandemic. International Journal of Hospitality Management 94, pages 102849.
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Ravi Dandotiya, Pranav Aggarwal & Ram Gopal. (2020) Impact of Food and Beverage Quality on Passenger Satisfaction in Indian Railways. International Journal of Customer Relationship Marketing and Management 11:2, pages 37-52.
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Meng Jiajia & Gee-Woo Bock. 2020. Advances in Computer Vision. Advances in Computer Vision 747 757 .

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