Citations (16)
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Javier Morales Mediano & José L. Ruiz-Alba. (2019) New perspective on customer orientation of service employees: a conceptual framework. The Service Industries Journal 39:13-14, pages 966-982.
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Mujahid Mohiuddin Babu. (2018) Impact of firm’s customer orientation on performance: the moderating role of interfunctional coordination and employee commitment. Journal of Strategic Marketing 26:8, pages 702-722.
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Carmen Domínguez-Falcón, Josefa D. Martín-Santana & Petra De Saá-Pérez. (2017) Predicting market orientation through internal market orientation as culture and behaviour: an empirical application in Spanish hotels. The Service Industries Journal 37:3-4, pages 229-255.
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Steven W. Rayburn & David A. Gilliam. (2016) Using work design to motivate customer-oriented behaviors. The Service Industries Journal 36:7-8, pages 339-355.
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Martina G. Gallarza, Francisco Arteaga & Irene Gil-Saura. (2015) Managers’ Perceptions of Delivered Value in the Hospitality Industry. Journal of Hospitality Marketing & Management 24:8, pages 857-893.
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Articles from other publishers (11)
Marsha Grimes-Rose, James J. Zboja & Mary Dana Laird. (2024) An emprical examination of customer value proposition implementation. Industrial Marketing Management 119, pages 15-26.
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Ayse Bengi Ozcelik. 2024. Workplace Cyberbullying and Behavior in Health Professions. Workplace Cyberbullying and Behavior in Health Professions
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Antonio Sebastiano, Umberto Restelli, Romano Astolfo & Antonio Giangreco. (2022) Health, care or shelter? An exploratory analysis of the factors affecting overall satisfaction with services of residents’ relatives in nursing homes. Health Services Management Research 36:3, pages 170-175.
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Ruby P. Lee & Susan Wei. (2023) Do employee orientation and societal orientation matter in the customer orientation—Performance link?. Journal of Business Research 159, pages 113722.
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Rui Silva, Álvaro Dias, Leandro Pereira, Renato Lopes da Costa & Rui Gonçalves. (2022) Exploring the Direct and Indirect Influence of Perceived Organizational Support on Affective Organizational Commitment. Social Sciences 11:9, pages 406.
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Honglei Tang, Zeeshan Rasool, Muhammad Sarmad, Ammar Ahmed & Umair Ahmed. (2022) Strategic Attributes and Organizational Performance: Toward an Understanding of the Mechanism Applied to the Banking Sector. Frontiers in Psychology 13.
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Myung Ja Kim, Mark Bonn, Choong-Ki Lee & Jinok Susanna Kim. (2019) Effects of employees’ personality and attachment on job flow experience relevant to organizational commitment and consumer-oriented behavior. Journal of Hospitality and Tourism Management 41, pages 156-170.
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Narges Kia, Beni Halvorsen & Timothy Bartram. (2019) Ethical leadership and employee in-role performance. Personnel Review 48:7, pages 1716-1733.
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Annelies E.M. van Vianen. (2018) Person–Environment Fit: A Review of Its Basic Tenets. Annual Review of Organizational Psychology and Organizational Behavior 5:1, pages 75-101.
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Arto Lindblom, Sami Kajalo & Lasse Mitronen. (2016) Does a retailer’s charisma matter? A study of frontline employee perceptions of charisma in the retail setting. Journal of Services Marketing 30:3, pages 266-276.
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Arto Lindblom, Sami Kajalo & Lasse Mitronen. (2015) Exploring the links between ethical leadership, customer orientation and employee outcomes in the context of retailing. Management Decision 53:7, pages 1642-1658.
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