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The Service Industries Journal Volume 34, 2014 - Issue 11
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Articles

Effects of quality and corporate social responsibility on loyalty

Rojanasak ChomvilailukSchool of Business, University of the Thai Chamber of Commerce, 126/1 Vibhavadee-Rangsit Road, Dindaeng, Bangkok10400, Thailand
&
Ken ButcherDepartment of Tourism, Sport and Hotel Management, Griffith Business School, Griffith University, Gold Coast campus, PMB 50, Gold Coast Mail Centre, Queensland9726, AustraliaCorrespondence[email protected]
Pages 938-954 | Received 28 Jul 2012, Accepted 26 Mar 2013, Published online: 05 Jun 2014

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Ahmad Aljarah, Bassam Dalal, Blend Ibrahim & Eva Lahuerta-Otero. (2022) The attribution effects of CSR motivations on brand advocacy: psychological distance matters!. The Service Industries Journal 42:7-8, pages 583-605.
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Christian Nedu Osakwe & Tesilimi Oladimeji Yusuf. (2021) CSR: a roadmap towards customer loyalty. Total Quality Management & Business Excellence 32:13-14, pages 1424-1440.
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Ariff Azly Muhamed, Norhuda Salim, Mohd Nizam Ab Rahman, Firdaus Mohd Hamzah & Mohd Helmi Ali. (2020) Effects of supply chain orientation on firm performance: insights from a Malaysian case study of halal-certified small and medium-sized enterprises. Journal of Small Business & Entrepreneurship 0:0, pages 1-17.
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Chen-Ying Lee. (2019) Does Corporate Social Responsibility Influence Customer Loyalty in the Taiwan Insurance Sector? The role of Corporate Image and Customer Satisfaction. Journal of Promotion Management 25:1, pages 43-64.
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Shumookh Abdul Aziz Al-Ghamdi & Nada Saleh Badawi. (2019) Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector. Cogent Business & Management 6:1.
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Waseem Bahadur, Saira Aziz & Salman Zulfiqar. (2018) Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and perceived service quality. Cogent Business & Management 5:1.
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Ovidiu-Ioan Moisescu. (2018) From perceptual corporate sustainability to customer loyalty: a multi-sectorial investigation in a developing country. Economic Research-Ekonomska Istraživanja 31:1, pages 55-72.
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Eileen Bridges. (2015) EDITORIAL. The Service Industries Journal 35:1-2, pages 1-4.
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Kamila Usmanova, Daoping Wang, Eli Sumarliah & Fauziyah Fauziyah. (2022) The link between company performance and supply chain orientation from the perspective of halal SMEs. British Food Journal 124:12, pages 4250-4265.
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Niki Glaveli. (2020) Two Countries, Two Stories of CSR, Customer Trust and Advocacy Attitudes and Behaviors? A Study in the Greek and Bulgarian Telecommunication Sectors. European Management Review 18:1, pages 151-166.
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Mobin Fatma & Zillur Rahman. (2015) Consumer responses to CSR in Indian banking sector. International Review on Public and Nonprofit Marketing 13:3, pages 203-222.
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. (2014) F: International and National Economies. World Banking Abstracts 31:5, pages 374-384.
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