Citations (9)
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Tomaž Kolar, Vanja Erčulj & Lidija Weis. (2019) Multigroup validation of the service quality, customer satisfaction and performance links in higher education. The Service Industries Journal 39:13-14, pages 1004-1028.
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Mohammed Said Obeidat, Tarek Qasim & Aseel Khanfar. (2018) Implementing the AHP multi-criteria decision approach in buying an apartment in Jordan. Journal of Property Research 35:1, pages 53-71.
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Articles from other publishers (7)
Marek Bugdol & Daniel Puciato. (2023) Punishment of employees – its causes, types, and consequences, as well as factors determining punishment for poor quality. International Journal of Contemporary Management 0:0.
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Muhammad Aamir Shafique Khan, Du Jianguo, Shuai Jin, Munazza Saeed & Adeel Khalid. (2023) Participative leadership and service recovery performance: a moderated mediation model. Journal of Service Theory and Practice 33:4, pages 537-555.
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Giuseppe Fragapane, Ragnhild Eleftheriadis, Daryl Powell & Jiju Antony. (2023) A global survey on the current state of practice in Zero Defect Manufacturing and its impact on production performance. Computers in Industry 148, pages 103879.
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Endre Sølvsberg, Simone Arena, Fabio Sgarbossa & Per Schjølberg. 2023. Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures. Advances in Production Management Systems. Production Management Systems for Responsible Manufacturing, Service, and Logistics Futures
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Bianca Caiazzo, Mario Di Nardo, Teresa Murino, Alberto Petrillo, Gianluca Piccirillo & Stefania Santini. (2022) Towards Zero Defect Manufacturing paradigm: A review of the state-of-the-art methods and open challenges. Computers in Industry 134, pages 103548.
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Hsi-Tien Chen, Chih-Hung Wang & I-Tung Shih. (2021) Are frontline employees punching bags? The relationship between interpersonal workplace incivility and employee incivility toward customers. Journal of Hospitality and Tourism Management 47, pages 377-388.
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Waldir Lazaro-Aleman, Fernando Manrique-Galdos, Cesar Ramirez-Valdivia, Carlos Raymundo-Ibanez & Javier M. Moguerza. (2020) Digital Transformation Model for the Reduction of Time Taken for Document Management with a Technology Adoption Approach for Construction SMEs. Digital Transformation Model for the Reduction of Time Taken for Document Management with a Technology Adoption Approach for Construction SMEs.