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The Service Industries Journal Volume 37, 2017 - Issue 5-6
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Articles

Impact of customer experience on loyalty: a multichannel examination

Isabelle BrunFaculty of Business Administration, University of Moncton, Moncton, CanadaCorrespondence[email protected]
,
Lova RajaobelinaSchool of Business and Management, ESG – University of Quebec in Montreal, Montreal, CanadaORCID Iconhttp://orcid.org/0000-0003-3953-9428
ORCID Icon,
Line RicardSchool of Business and Management, ESG – University of Quebec in Montreal, Montreal, CanadaORCID Iconhttp://orcid.org/0000-0003-0145-842X
ORCID Icon &
Bilitis BerthiaumeSchool of Business and Management, ESG – University of Quebec in Montreal, Montreal, Canada
Pages 317-340 | Received 12 Jul 2016, Accepted 21 Apr 2017, Published online: 09 May 2017

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