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The Service Industries Journal Volume 37, 2017 - Issue 9-10
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Articles

Designing a medicalized wellness service: balancing hospitality and hospital features

Rebekah Russell-BennettQUT Business School, Queensland University of Technology, Brisbane, AustraliaCorrespondence[email protected]
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,
Charmaine GlavasQUT Business School, Queensland University of Technology, Brisbane, AustraliaView further author information
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Josephine PreviteUQ Business School, University of Queensland, Brisbane, St Lucia, AustraliaORCID Iconhttp://orcid.org/0000-0003-2709-0539View further author information
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Charmine E. J. HärtelUQ Business School, University of Queensland, Brisbane, St Lucia, AustraliaView further author information
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Geoff SmithQUT Business School, Queensland University of Technology, Brisbane, AustraliaView further author information
Pages 657-680 | Received 22 Dec 2016, Accepted 10 Jul 2017, Published online: 27 Jul 2017

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Makarand Mody. (2023) Hospitality as the bridge: advancing transformative service research towards human flourishing. The Service Industries Journal 43:7-8, pages 423-453.
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Kuo Feng, Levent Altinay & Zaid Alrawadieh. (2023) Social connectedness and well-being of elderly customers: Do employee-to-customer interactions matter?. Journal of Hospitality Marketing & Management 32:2, pages 174-195.
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Lily (Xuehui) Gao, Iguacel Melero & F. Javier Sese. (2020) Multichannel integration along the customer journey: a systematic review and research agenda. The Service Industries Journal 40:15-16, pages 1087-1118.
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Dursun Delen, Oleksandr Dorokhov, Liudmyla Dorokhova, Hasan Dinçer & Serhat Yüksel. (2020) Balanced scorecard-based analysis of customer expectations for cosmetology services: a hybrid decision modeling approach. Journal of Management Analytics 7:4, pages 532-563.
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Philipp Klaus. (2018) Luxury patient experience (LPX): review, conceptualization, and future research directions. The Service Industries Journal 38:1-2, pages 87-98.
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Michelle I.C. Yang & Ksenia Kirillova. (2023) Reprint of: A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics. International Journal of Hospitality Management 112, pages 103515.
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Maksim Godovykh & Abraham Pizam. (2023) Measuring patient experience in healthcare. International Journal of Hospitality Management 112, pages 103405.
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Salman Majeed & Woo Gon Kim. (2023) Toward understanding healthcare hospitality and the antecedents and outcomes of patient-guest hospital-hotel choice decisions: A scoping review. International Journal of Hospitality Management 112, pages 103383.
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Levent Altinay, Zaid Alrawadieh, Fadime Tulucu & Hasan Evrim Arici. (2023) Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients. International Journal of Hospitality Management, pages 103517.
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I-Chieh Michelle Yang & Ksenia Kirillova. (2023) A healing touch: Understanding the ‘culture of hospitality’ in chiropractic clinics. International Journal of Hospitality Management 110, pages 103454.
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Levent Altinay, Zaid Alrawadieh, Fadime Tulucu & Hasan Evrim Arici. (2023) The effect of hospitableness on positive emotions, experience, and well-being of hospital patients. International Journal of Hospitality Management 110, pages 103431.
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Sheau Fen (Crystal) Yap, Megan Phillips, Euejung Hwang & Yingzi Xu. (2022) Transforming healthcare service environments: a sensory-based approach. Journal of Service Theory and Practice 32:5, pages 673-700.
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Heli Tooman, Marit Piirman & Margrit Kärp. 2022. Service Design Practices for Healthcare Innovation. Service Design Practices for Healthcare Innovation 201 223 .
Mathias WAELLI, Etienne Minvielle, Maria Ximena Acero, Khouloud Ba & Benoit Lalloué. (2021) What matters to patients? A mixed method study of the importance and consideration of oncology patient demands. BMC Health Services Research 21:1.
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Marty Janssen, Sylvester Okeke, Carolyn Murray, Margy Ewing, Heng Lu, Christopher Bourne & Limin Mao. (2021) STI testing among young people attending music festivals in New South Wales, Australia: exploring the client segmentation concept in the ‘Down to Test’ program. Sexual Health 18:5, pages 405-412.
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Yannick Thomas van Hierden, Timo Dietrich & Sharyn Rundle-Thiele. (2020) A citizen-centred approach to CSR in banking. International Journal of Bank Marketing 39:4, pages 638-660.
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Charmaine Glavas & Lisa Schuster. (2020) Design principles for electronic work integrated learning (eWIL). The Internet and Higher Education 47, pages 100760.
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Oleksandr DOROKHOV & Liudmyla DOROKHOVA. (2020) MODELING OF COSMETOLOGY SERVICES ESTIMATIONS BY CONSUMERS. Ukrainian Journal of Applied Economics 5:1, pages 244-254.
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Katrien Verleye. (2019) Designing, writing-up and reviewing case study research: an equifinality perspective. Journal of Service Management 30:5, pages 549-576.
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Tram-Anh N. Pham, Jillian C. Sweeney & Geoffrey N. Soutar. (2019) Customer value cocreation activities. Journal of Service Theory and Practice 29:3, pages 282-308.
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David Havíř. (2019) BUILDING COMPETITIVE ADVANTAGE THROUGH CUSTOMER EXPERIENCE MANAGEMENT. Acta academica karviniensia 19:2, pages 28-41.
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