http://orcid.org/0000-0002-2341-5802
Citations (18)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (3)
Abul Bashar, Md. Nazmus Sakib, Md. Mahbubur Rahman, Fariaya Tabassum & Seeratus Sabah. (2024) The Role of Top Management Commitment, Employee Involvement, and Training and Development on Employee Performance: Evidence from the Banking Sector of an Emerging Economy. Quality Management Journal 31:1, pages 58-74.
Read now
Read now
Jianfeng Ma, Xing Zhou & Zhirong Mu. (2021) Can abusive supervision motivate customer-oriented service sabotage? A multilevel research. The Service Industries Journal 41:9-10, pages 696-717.
Read now
Read now
Yunlong Duan, Yushu Liu, Tianxin Sunguo & Yongsong Liu. Organizational unlearning and service innovation of Chinese service-oriented firms: the moderating role of knowledge integration. Asia Pacific Business Review 0:0, pages 1-22.
Read now
Read now
Articles from other publishers (15)
Bettina Kriegl, Herbert Woratschek & Andrea Raab. (2023) Antecedents of innovative work behavior among leading physicians: Empirical evidence from German hospitals. Health Services Management Research 37:2, pages 99-107.
Crossref
Crossref
Ragheb Al-Nammari, Mecit Can Emre Simsekler, Adriana Felicia Gabor & Abroon Qazi. (2023) Exploring Drivers of Staff Engagement in Healthcare Organizations Using Tree-Based Machine Learning Algorithms. IEEE Transactions on Engineering Management 70:8, pages 2988-2997.
Crossref
Crossref
Stephanie B.M. Cadeddu, Labante Outcha Dare & Jean-Louis Denis. (2023) Employee-Driven Innovation in Health Organizations: Insights From a Scoping Review. International Journal of Health Policy and Management 12, pages 6734.
Crossref
Crossref
Jay Kandampully, Anil Bilgihan, Allard C. R. Van Riel & Anuj Sharma. (2022) Toward Holistic Experience-Oriented Service Innovation: Co-Creating Sustainable Value With Customers and Society. Cornell Hospitality Quarterly 64:2, pages 161-183.
Crossref
Crossref
Ismail AlAbri, Rusinah bte Siron, Samar Alzamel, Hamood Al-Enezi & Mui Yee Cheok. (2022) Assessing the employees’ efficiency and adaptive performance for sustainable human resource management practices and transactional leadership: HR-centric policies for post COVID-19 era. Frontiers in Energy Research 10.
Crossref
Crossref
Yu Mu, Bart Bossink & Tsvi Vinig. (2022) Developing a classification scheme of service innovation. Annals of Tourism Research 95, pages 103411.
Crossref
Crossref
Marit Engen, Lars Fuglsang, Tiina Tuominen, Jon Sundbo, Jørn Kjølseth Møller, Ada Scupola & Flemming Sørensen. (2021) Conceptualising employee involvement in service innovation: an integrative review. Journal of Service Management 32:5, pages 702-751.
Crossref
Crossref
Richard J Holden, Malaz A Boustani & Jose Azar. (2021) Agile Innovation to transform healthcare: innovating in complex adaptive systems is an everyday process, not a light bulb event. BMJ Innovations 7:2, pages 499-505.
Crossref
Crossref
Juan Liu, Wei WeiQingyun PengChenzhe Xue. (2021) Examination of Chinese Older Adults’ Attitudes Toward Senior Living Institutions. Service Science 13:1, pages 36-50.
Crossref
Crossref
Guilherme Sales Smania & Glauco Henrique de Sousa Mendes. (2021) A conceptual framework for integrating the critical success factors to service innovation. Gestão & Produção 28:3.
Crossref
Crossref
Muhammad Sabbir Rahman, Md Afnan Hossain, Fadi Abdel Muniem Abdel Fattah & Shahriar Akter. (2020) Optimizing competitive performance of service firms in data-rich environment. Journal of Service Theory and Practice 30:6, pages 681-706.
Crossref
Crossref
Changli Feng & Ruize Ma. (2020) Identification of the factors that influence service innovation in manufacturing enterprises by using the fuzzy DEMATEL method. Journal of Cleaner Production 253, pages 120002.
Crossref
Crossref
Wenjing Cai, Svetlana Khapova, Bart Bossink, Evgenia Lysova & Jing Yuan. (2020) Optimizing Employee Creativity in the Digital Era: Uncovering the Interactional Effects of Abilities, Motivations, and Opportunities. International Journal of Environmental Research and Public Health 17:3, pages 1038.
Crossref
Crossref
Makarand Mody, Courtney Suess & Tarik Dogru. (2019) Restorative Servicescapes in Health Care: Examining the Influence of Hotel-Like Attributes on Patient Well-Being. Cornell Hospitality Quarterly 61:1, pages 19-39.
Crossref
Crossref
Chih-Hsing Sam Liu & Tingko Lee. (2019) The multilevel effects of transformational leadership on entrepreneurial orientation and service innovation. International Journal of Hospitality Management 82, pages 278-286.
Crossref
Crossref