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The Service Industries Journal Volume 38, 2018 - Issue 15-16
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Articles

An integrative framework for customer switching behavior

一个客户转换行为的综合框架

Seyed Mohammad MosaviDepartment of Industrial and Systems Engineering, Fouman Faculty of Engineering, College of Engineering, University of Tehran, Fouman, Iran
,
Mohamad Sadegh SangariDepartment of Industrial and Systems Engineering, Fouman Faculty of Engineering, College of Engineering, University of Tehran, Fouman, IranCorrespondence[email protected]
&
Abbas KeramatiSchool of Industrial Engineering, College of Engineering, University of Tehran, Tehran, Iran;Ted Rogers School of Information Technology Management, Ryerson University, Toronto, Canada
Pages 1067-1094 | Received 13 Jul 2017, Accepted 13 Jan 2018, Published online: 02 Feb 2018

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Hilda Hilmiyati-Mas’adah, Achmad Sudiro, Fatchur Rohman, Agung Yuniarinto, Dzikri Firmansyah Hakam & Herry Nugraha. (2024) Switching from LPG to electricity in Indonesia: a study in the Java Bali grid. Cogent Business & Management 11:1.
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Eduardo Veiga Bueno, Tiziana Brenner Beauchamp Weber, Emerson Luiz Bomfim & Heitor Takashi Kato. (2019) Measuring customer experience in service: A systematic review. The Service Industries Journal 39:11-12, pages 779-798.
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Jianming Wang, Tan Vo-Thanh, Yi-Hung Liu, Thac Dang-Van & Ninh Nguyen. (2023) Information confusion as a driver of consumer switching intention on social commerce platforms: a multi-method quantitative approach. Information Technology & People 37:1, pages 171-200.
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Aya Irgui & Mohammed Qmichchou. (2023) Contextual marketing and information privacy concerns in m-commerce and their impact on consumer loyalty. Arab Gulf Journal of Scientific Research.
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Christine Mening Ngau, Andreas H. Zins & Dhanuskodi Rengasamy. (2023) Why do bank customers switch? A systematic literature review. International Journal of Bank Marketing 41:6, pages 1308-1329.
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Hasan Al-Banna & Syayyidah Maftuhatul Jannah. (2022) The push, pull, and mooring effects toward switching intention to halal cosmetic products. Journal of Islamic Marketing 14:9, pages 2149-2166.
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Abdul Hafaz Ngah, Ramayah Thurasamy & Heesup Han. (2023) If you don't care, I will switch: online retailers' behaviour on third-party logistics services. International Journal of Physical Distribution & Logistics Management 53:7/8, pages 813-837.
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Hung-Che Wu, Chi-Han Ai & Ching-Chan Cheng. (2019) Experiential quality, experiential psychological states and experiential outcomes in an unmanned convenience store. Journal of Retailing and Consumer Services 51, pages 409-420.
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. (2019) C: Financial Operations and Services. World Banking Abstracts 35:6, pages 421-427.
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