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The Service Industries Journal Volume 39, 2019 - Issue 9-10: Global Refugee Crisis and the Service Industries
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Articles

The global refugee crisis: how can transformative service researchers help?

Linda NasrDepartment of Marketing, Texas State University, San Marcos, TX, USACorrespondence[email protected]
ORCID Iconhttp://orcid.org/0000-0002-8184-5448
ORCID Icon &
Raymond P. FiskDepartment of Marketing, Texas State University, San Marcos, TX, USA
Pages 684-700 | Received 29 Oct 2017, Accepted 19 Feb 2018, Published online: 19 Mar 2018

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Makarand Mody. (2023) Hospitality as the bridge: advancing transformative service research towards human flourishing. The Service Industries Journal 43:7-8, pages 423-453.
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Effie Steriopoulos & Jeff Wrathall. (2021) Re-imagining and transforming events: Insights from the Australian events industry. Research in Hospitality Management 11:2, pages 77-83.
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Qian Sun. (2020) Towards a New Agenda for Service Design Research. The Design Journal 23:1, pages 49-70.
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Alexandros Paraskevas, Maureen Brookes & Levent Altinay. (2019) Global refugee crisis and the service industries. The Service Industries Journal 39:9-10, pages 663-667.
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Sönnich Sönnichsen, Ad de Jong, Jesper Clement, Roger Maull & Chris Voss. (2024) The Circular Economy: A Transformative Service Perspective. Journal of Service Research.
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Hannu Tikkanen, Linda Alkire, Sertan Kabadayi & Linh Hoang Vu. (2023) Who is responsible for well-being? Exploring responsibilization in transformative service research. AMS Review 13:3-4, pages 262-276.
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Peter Lugosi, Thiago Allis, Clara Della Croce & Sonia Morano-Foadi. (2022) Inter-Organisational Entanglements in Migrant Support Ecologies: Action and Collaboration Supporting Labour Market Integration. Journal of International Migration and Integration 24:3, pages 1231-1256.
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Levent Altinay, Zaid Alrawadieh, Oto Hudec, Nataša Urbančíková & Hasan Evrim Arici. (2023) Modelling social inclusion, self-esteem, loneliness, psychological distress, and psychological resilience of refugees: Does hospitableness matter?. Journal of Business Research 162, pages 113901.
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Linda Alkire, Rebekah Russell-Bennett, Josephine Previte & Raymond P. Fisk. (2022) Enabling a service thinking mindset: practices for the global service ecosystem. Journal of Service Management 34:3, pages 580-602.
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Haithem Zourrig & Kamel El Hedhli. (2022) Consumption coping strategies and well‐being among refugee consumers. Journal of Consumer Affairs 57:1, pages 140-170.
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Beatriz DeQuero‐Navarro, Karine Aoun Barakat, Clifford J. ShultzIIII, Rafael A. Araque‐Padilla & María Jose Montero‐Simó. (2022) Consumer animosity and perceived cultural distance: Toward mutual well‐being for refugees and host countries. Journal of Consumer Affairs 56:4, pages 1496-1524.
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Maheen Iqbal Awan, Amjad Shamim, Muhammad Shoaib Saleem & Shahbaz Shabbir Gill. (2022) Service inclusion for tourists with disabilities: scale development and validation. Journal of Services Marketing 36:7, pages 977-990.
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Ilayaraja Subramanian, Jörg Finsterwalder & C. Michael Hall. (2022) A systematic literature review of service-related research on refugees. Journal of Services Marketing 36:7, pages 908-939.
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Lorena Blasco-Arcas, Jesper Falkheimer & Mats Heide. (2022) Crisis communication in service ecosystems: perspectives and future challenges. Journal of Service Management 33:4/5, pages 601-613.
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Veronica Ungaro, Laura Di Pietro, Maria Francesca Renzi, Roberta Guglielmetti Mugion & Maria Giovina Pasca. (2021) Transformative service research: a conceptual framework based on consumer's perspective. International Journal of Retail & Distribution Management 50:2, pages 140-157.
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Raymond P. Fisk & Linda Alkire. (2021) Service Ecosystem Health: A Transformative Approach to Elevating Service Science. Service Science 13:4, pages 194-204.
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Kimberly Nehls. (2021) Building homes and hopes: the transformative service of YouthBuild Las Vegas. Journal of Services Marketing 35:8, pages 1045-1060.
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N. Ela Gokalp Aras, Sertan Kabadayi, Emir Ozeren & Erhan Aydin. (2021) Right to health and access to health-care services for refugees in Turkey. Journal of Services Marketing 35:7, pages 962-976.
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Silke Boenigk, Aaron A. Kreimer, Annika Becker, Linda Alkire, Raymond P. Fisk & Sertan Kabadayi. (2021) Transformative Service Initiatives: Enabling Access and Overcoming Barriers for People Experiencing Vulnerability. Journal of Service Research 24:4, pages 542-562.
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Yun Kyung Kim, Jin Yong Jun, In Han Song & Philip Young P. Hong. (2021) Factors Associated with Employment Hope among North Korean Defectors in South Korea. International Migration 59:5, pages 180-196.
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Jeremy Julian Sarkin. (2021) Promoting the Rights of Victims in Under-Resourced Places by Using Science and Technology That Can be Used by Ordinary People, to Deal with Human Rights Violations: Bolstering the Right to the Truth. Liverpool Law Review 42:3, pages 339-360.
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Constanza Bianchi. (2021) Exploring how internet services can enhance elderly well-being. Journal of Services Marketing 35:5, pages 585-603.
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Zaid Alrawadieh, Levent Altinay, Gurel Cetin & Doğuş Şimşek. (2021) The interface between hospitality and tourism entrepreneurship, integration and well-being: A study of refugee entrepreneurs. International Journal of Hospitality Management 97, pages 103013.
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Silke Boenigk, Raymond Fisk, Sertan Kabadayi, Linda Alkire, Lilliemay Cheung, Canan Corus, Jörg Finsterwalder, Aaron A. Kreimer, Nadina Luca, Mansour Omeira, Pallab Paul, Marcos F. Santos & Nina Smidt. (2020) Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework. Journal of Public Policy & Marketing 40:2, pages 165-183.
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Hellen Gross, Nicole Schwarz, Stefanie Cramer von Clausbruch & Katharina Hary. (2021) Art projects as transformative services to integrate refugees. Journal of Business Research 127, pages 373-381.
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Jörg Finsterwalder, Sertan Kabadayi, Raymond P. Fisk & Silke Boenigk. (2020) Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion. Journal of Service Theory and Practice 31:2, pages 247-263.
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Diane A. Mollenkopf, Lucie K. Ozanne & Hannah J. Stolze. (2020) A transformative supply chain response to COVID-19. Journal of Service Management 32:2, pages 190-202.
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Arafat Rahman. (2020) Sources and categories of well-being: a systematic review and research agenda. Journal of Service Theory and Practice 31:1, pages 1-33.
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Mert Gürlek. (2020) The role of acculturation in hotel managers' person-environment (P-E) fit and hiring decisions: An experimental study on immigrant job applications. Tourism Management Perspectives 36, pages 100739.
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Sven Tuzovic & Jörg Finsterwalder. (2020) Guest editorial: services marketing for impact. Journal of Service Theory and Practice 30:3, pages 395-399.
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Raymond P. Fisk, Linda Alkire (née Nasr), Laurel Anderson, David E. Bowen, Thorsten Gruber, Amy L. Ostrom & Lia Patrício. (2020) Elevating the human experience (HX) through service research collaborations: introducing ServCollab. Journal of Service Management 31:4, pages 615-635.
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Sertan Kabadayi, Linda Alkire (née Nasr)Garrett M. Broad, Reut Livne-Tarandach, David Wasieleski & Ann Marie Puente. (2019) Humanistic Management of Social Innovation in Service (SIS): an Interdisciplinary Framework. Humanistic Management Journal 4:2, pages 159-185.
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Raymond P. Fisk, Alison M. Dean, Linda Alkire (née Nasr), Alison Joubert, Josephine Previte, Nichola Robertson & Mark Scott Rosenbaum. (2018) Design for service inclusion: creating inclusive service systems by 2050. Journal of Service Management 29:5, pages 834-858.
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