Citations (8)
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Xiang-Qian Lin, You-Cheng Chen, Chih-Hsing Liu & Yong-Quan Li. (2023) Measuring creativity: role of service quality management, knowledge sharing and social interaction. Total Quality Management & Business Excellence 34:1-2, pages 1-18.
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Jelena Ruso, Maja Glogovac, Jovan Filipović & Veljko Jeremić. (2022) Employee Fluctuation in Quality Management Profession: Exploiting Social Professional Network Data. Engineering Management Journal 34:4, pages 511-525.
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Kenneth J. Meier, William G. Prince & Seung-Ho An. Through the looking glass: Extending the “satisfaction mirror” in thirty-nine countries. International Public Management Journal 0:0, pages 1-19.
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Articles from other publishers (5)
Walton Wider, Foong Ping Tan, Yen Ping Tan, Jiaming Lin, Muhammad Ashraf Fauzi, Ling Shing Wong, Jem Cloyd M. Tanucan & Syed Far Abid Hossain. (2024) Service quality (SERVQUAL) model in private higher education institutions: A bibliometric analysis of past, present, and future prospects. Social Sciences & Humanities Open 9, pages 100805.
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Aisha Alshamsi, Mohammad Ahmad Al-Hawari, Semiyu Adejare Aderibigbe, Maher Omar & Emran Alotaibi. (2023) Exploring the Impact of Front-Line Employees’ Extra Role Behavior on Student Loyalty and Retention in a Semi-Government University in the UAE. Education Sciences 13:10, pages 997.
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Abd Al-Aziz Al-refaei, Hairuddin Bin Mohd Ali, Ali Ahmed Ateeq & Mohammed Alzoraiki. (2023) An Integrated Mediating and Moderating Model to Improve Service Quality through Job Involvement, Job Satisfaction, and Organizational Commitment. Sustainability 15:10, pages 7978.
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Feng Pan, Liu Liu & Zhen Wang. (2022) The Chinese University stakeholder satisfaction survey: Developing a customer-centered self-assessment tool for higher education quality management. Frontiers in Psychology 13.
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Fahriye Altinay, Ebba Ossiannilsson, Zehra Altinay & Gokmen Dagli. (2020) Accessible services for smart societies in learning. The International Journal of Information and Learning Technology 38:1, pages 75-89.
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