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The Service Industries Journal Volume 40, 2020 - Issue 11-12
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Articles

Determining customer satisfaction and loyalty from a value co-creation perspective

从价值共创的角度来确定客户满意度和忠诚度

Herbert Woratscheka Department of Services Management, University of Bayreuth, Bayreuth, Germany
,
Chris Horbelb Department of Sociology, Environmental and Business Economics, University of Southern Denmark, Esbjerg, Denmark;c Department of Cultural and Social Studies, Norwegian School of Sport Sciences, Oslo, Norway
&
Bastian Poppd Department of Economics, Saarland University, Saarbruecken, GermanyCorrespondence[email protected]
Pages 777-799 | Received 27 Mar 2018, Accepted 06 Apr 2019, Published online: 22 Apr 2019

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Yuchen Shi, Doyoung Pyun & Argyro Elisavet Manoli. (2023) Impact of service quality on youth football participation in China: a moderating role of country-of-origin. European Sport Management Quarterly 0:0, pages 1-23.
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Mohsen Behnam, Mikihiro Sato & Bradley J. Baker. (2021) The Role of Consumer Engagement in Behavioral Loyalty through Value Co-Creation in Fitness Clubs. Sport Management Review 24:4, pages 567-593.
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Lovemore Chikazhe, Charles Makanyeza & Blessing Chigunhah. (2021) Understanding mediators and moderators of the effect of customer satisfaction on loyalty. Cogent Business & Management 8:1.
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Yoshiaki Watanabe. (2020) Value Co-Creation in Business-to-Business and Business-to-Consumer Service Relationships. Journal of Relationship Marketing 19:3, pages 203-228.
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