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Citations (24)
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Read on this site (7)
Tali Seger-Guttmann & Karin Amit. (2024) Who trusts whom? The case of immigrant service professionals. The Service Industries Journal 44:1-2, pages 1-21.
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S. M. A. Moin, James Devlin & Sally McKechnie. (2023) Introducing a composite measure of trust in financial services. The Service Industries Journal 43:11-12, pages 896-922.
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Conor McTiernan, James Musgrave & Chris Cooper. (2023) Conceptualising trust as a mediator of pro-environmental tacit knowledge transfer in small and medium sized tourism enterprises. Journal of Sustainable Tourism 31:4, pages 1014-1031.
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Ursula Scholl-Grissemann, Nicola E. Stokburger-Sauer & Karin Teichmann. (2022) The importance of perceived fairness in product customization settings. The Service Industries Journal 42:11-12, pages 823-842.
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Weng Marc Lim, Satish Kumar & Faizan Ali. (2022) Advancing knowledge through literature reviews: ‘what’, ‘why’, and ‘how to contribute’. The Service Industries Journal 42:7-8, pages 481-513.
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Robert Kwame Dzogbenuku, George Kofi Amoako, Desmond K Kumi & Gifty Agyeiwaa Bonsu. (2022) Digital Payments and Financial Wellbeing of the Rural Poor: The Moderating Role of Age and Gender. Journal of International Consumer Marketing 34:2, pages 113-136.
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Jay Kandampully, Anil Bilgihan & Daisy K. Li. (2022) Unifying technology and people: revisiting service in a digitally transformed world. The Service Industries Journal 42:1-2, pages 21-41.
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Articles from other publishers (17)
Bianca Tjizumaue. (2023) Buyer / Seller Relationship in the Services Sector at the Bottom of the Pyramid: A Commitment-Trust Theory Perspective. International Journal of Innovation and Economic Development 9:5, pages 16-27.
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Ali Raza, Rodoula Tsiotsou, Muhammad Sarfraz & Muhammad Ishtiaq Ishaq. (2023) Trust recovery tactics in financial services: the moderating role of service failure severity. International Journal of Bank Marketing 41:7, pages 1611-1639.
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Jinsheng Cui, Mengwei Zhang & Jianan Zhong. (2023) When frontline robots emerge: the double-edged-sword effect of anticipated trust on intention to switch brands after service failure. Journal of Service Theory and Practice 33:6, pages 842-872.
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Shaikhah Rashed Alabdouli, Hajer Mousa Alriyami, Syed Zamberi Ahmad & Charilaos Mertzanis. (2023) Interprofessional nursing education and the role of swift trust and task conflict in team creativity: the mediating role of team interactive behaviors. Journal of Health Organization and Management 37:8, pages 505-525.
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Xiyu Zhang, Min-Yen Chang, Mengqi Rong & Han-Shen Chen. (2023) Navigating the Post-Pandemic Era: The Mediating Role of Relationship Quality and Perceived Value on Cruise Passengers’ E-WOM in Taiwan. Sustainability 15:19, pages 14416.
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Yue-Ming Guo, Wai-Ling Ng, Fei Hao, Chen Zhang, Shu-Xu Liu & Adil Masud Aman. (2023) Trust in Virtual Interaction: The Role of Avatars in Sustainable Customer Relationships. Sustainability 15:18, pages 14026.
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Jihye Park & Youjae Yi. (2023) The influence of frontline employee self‐disclosure about products in a retail store on customer trust in the retailer in the context of service encounters. Psychology & Marketing 40:7, pages 1417-1430.
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Songhong Chen & Jian Ming Luo. (2023) Understand Delegates Risk Attitudes and Behaviour: The Moderating Effect of Trust in COVID-19 Vaccination. International Journal of Environmental Research and Public Health 20:5, pages 3936.
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Kun Liang, Jun He & Peng Wu. (2022) Trust Evaluation Method of E-Commerce Enterprises with High-Involvement Experience Products. Sustainability 14:23, pages 15562.
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Umesh Kothari & A. Seetharaman. (2022) Influencers of Automation in Retail Banking in UAE. Influencers of Automation in Retail Banking in UAE.
Heena Thanki, Sweety Shah, Ankit Oza, Petrica Vizureanu & Dumitru Doru Burduhos-Nergis. (2022) Sustainable Consumption: Will They Buy It Again? Factors Influencing the Intention to Repurchase Organic Food Grain. Foods 11:19, pages 3046.
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Connor Esterwood & Lionel P. Robert. (2022) A Literature Review of Trust Repair in HRI. A Literature Review of Trust Repair in HRI.
İbrahim DURMUŞ & Emel YILDIZ. (2022) Güven Teorisi Kapsamında Çevrimiçi Fayda ve Riskin Web Sitesinin Değerine Etkisinde Siteye Güvenin Aracı, Riskin Düzenleyici EtkileriThe Mediating of Trust in the Website in the Effect of Online Benefit and Risk on the Value of the Website under the Theory of Trust, Moderating Effects of Risk. The Journal of International Scientific Researches 7:1, pages 34-56.
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Ruiying Cai, Xi Y. Leung & Christina Geng-Qing Chi. (2022) Ghost kitchens on the rise: Effects of knowledge and perceived benefit-risk on customers’ behavioral intentions. International Journal of Hospitality Management 101, pages 103110.
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Malek Sghaier, Hamida Skandrani & Julie Robson. (2021) Repairing political trust in Tunisia. Qualitative Market Research: An International Journal 24:4, pages 497-520.
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Connor Esterwood & Lionel P. Robert. (2021) Do You Still Trust Me? Human-Robot Trust Repair Strategies. Do You Still Trust Me? Human-Robot Trust Repair Strategies.
Mustafa Şehirli. 2021. Impact of Infodemic on Organizational Performance. Impact of Infodemic on Organizational Performance
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