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Daniel Belanche, Russell W. Belk, Luis V. Casaló & Carlos Flavián. (2024) The dark side of artificial intelligence in services. The Service Industries Journal 44:3-4, pages 149-172.
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Muhammad Waqas Sadiq, Muhammad Waheed Akhtar, Chunhui Huo & Salman Zulfiqar. (2024) ChatGPT-powered chatbot as a green evangelist: an innovative path toward sustainable consumerism in E-commerce. The Service Industries Journal 44:3-4, pages 173-217.
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Bo Song, Hongda Xu, Wenna Hu, Yi Li & Yingzhi Guo. (2023) How to calculate privacy: privacy concerns and service robots’ use intention in hospitality. Current Issues in Tourism 0:0, pages 1-17.
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Chin-Lung Hsu & Judy Chuan-Chuan Lin. (2023) Factors affecting customers’ intention to voice shopping over smart speaker從智慧音箱品質、互補性與隱私風險探討影響智慧音箱使用者語音購物因素. The Service Industries Journal 43:11-12, pages 785-805.
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Ashish Viswanath Prakash, Arun Joshi, Shubhi Nim & Saini Das. (2023) Determinants and consequences of trust in AI-based customer service chatbots. The Service Industries Journal 43:9-10, pages 642-675.
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Ahmed Tlili, Ronghuai Huang & Kinshuk. (2023) Metaverse for climbing the ladder toward ‘Industry 5.0’ and ‘Society 5.0’?. The Service Industries Journal 43:3-4, pages 260-287.
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Kentaro Watanabe & Bach Quang Ho. (2023) Avatar-mediated service encounters: impacts and research agenda. The Service Industries Journal 43:3-4, pages 134-153.
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Santiago Forgas-Coll, Ruben Huertas-Garcia, Antonio Andriella & Guillem Alenyà. (2023) Social robot-delivered customer-facing services: an assessment of the experience. The Service Industries Journal 43:3-4, pages 154-184.
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Eugene Cheng-Xi Aw, Tao Zha & Stephanie Hui-Wen Chuah. (2023) My new financial companion! non-linear understanding of Robo-advisory service acceptance. The Service Industries Journal 43:3-4, pages 185-212.
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Linxiang Lv, Minxue Huang & Ruyao Huang. (2023) Anthropomorphize service robots: the role of human nature traits. The Service Industries Journal 43:3-4, pages 213-237.
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Ibrahim Cifci, Oguz Taspinar & Raouf Ahmad Rather. (2023) Vocational Commitment and Postgraduate Intentions of Gastronomy Students: Mediating Role of Robotics, Artificial Intelligence, and Service Automation (RAISA)-based Economy Concerns. Journal of Hospitality & Tourism Education 0:0, pages 1-13.
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Daniel Belanche, Luis V. Casaló, Marta Flavián & Sandra Maria Correia Loureiro. (2023) Benefit versus risk: a behavioral model for using robo-advisors. The Service Industries Journal 0:0, pages 1-28.
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Mehmet Bahri Saydam, Hasan Evrim Arici & Mehmet Ali Koseoglu. (2022) How does the tourism and hospitality industry use artificial intelligence? A review of empirical studies and future research agenda. Journal of Hospitality Marketing & Management 31:8, pages 908-936.
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Youyung Hyun, Sunyoung Hlee, Jaehyun Park & Younghoon Chang. (2022) Discovering meaningful engagement through interaction between customers and service robots. The Service Industries Journal 42:13-14, pages 973-1000.
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Minwoo Lee, Young Ho Song, Lin Li, Kyung Young Lee & Sung-Byung Yang. (2022) Detecting fake reviews with supervised machine learning algorithms. The Service Industries Journal 42:13-14, pages 1101-1121.
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Francisco J. Trincado-Munoz, Carlo Cordasco & Tim Vorley. The dark side of AI in professional services. The Service Industries Journal 0:0, pages 1-20.
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Sharad Sharma, Narain Gupta & Pooja Thakur. (2024) The lean link: exploring industry 4.0's influence on sustainable operational performance for services. International Journal of Quality & Reliability Management.
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Vanja Vitezić & Marko Perić. (2024) The role of digital skills in the acceptance of artificial intelligence. Journal of Business & Industrial Marketing.
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Wei Wei. (2023) A buzzword, a phase or the next chapter for the Internet? The status and possibilities of the metaverse for tourism. Journal of Hospitality and Tourism Insights 7:1, pages 602-625.
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Jens Neuhüttler, Thomas Meiren, Rainer Nägele & Bernd Bienzeisler. 2020. Handbuch Unternehmensorganisation. Handbuch Unternehmensorganisation
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Sandra Maria Correia Loureiro, Jano Jiménez‐Barreto, Ricardo Godinho Bilro & Jaime Romero. (2023) Me and my AI: Exploring the effects of consumer self‐construal and AI‐based experience on avoiding similarity and willingness to pay. Psychology & Marketing 41:1, pages 151-167.
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Ipsita Nayak, Kaavya Kanagaraj, Manish Shrimali, Davinder Kumar, Manasi Vyankatesh Ghamande & Chunchu Suchith Kumar. (2023) Improved Convolutional Neural Network based Approach for Analyzing the ChatGPT and Different Fields Impact. Improved Convolutional Neural Network based Approach for Analyzing the ChatGPT and Different Fields Impact.
Minjun Kim. (2023) Connecting artificial intelligence to value creation in services: mechanism and implications. Service Business 17:4, pages 851-878.
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Sebastian Molinillo, Francisco Rejón‐Guardia, Rafael Anaya‐Sánchez & Francisco Liébana‐Cabanillas. (2023) Impact of perceived value on intention to use voice assistants: The moderating effects of personal innovativeness and experience. Psychology & Marketing 40:11, pages 2272-2290.
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Xiaoyun Zheng, Yao‐Chin Wang, Wei Wei, Lu Zhang & Da Huo. (2023) The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise. Psychology & Marketing 40:11, pages 2341-2354.
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Fulya Acikgoz, Rodrigo Perez‐Vega, Fevzi Okumus & Nikolaos Stylos. (2023) Consumer engagement with AI‐powered voice assistants: A behavioral reasoning perspective. Psychology & Marketing 40:11, pages 2226-2243.
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Shili Chen, Xiaolin Li, Kecheng Liu & Xuesong Wang. (2023) Chatbot or human? The impact of online customer service on consumers' purchase intentions. Psychology & Marketing 40:11, pages 2186-2200.
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Hua Fan, Bing Han & Wangshuai Wang. (2023) Aligning (In)Congruent Chatbot–Employee Empathic Responses with Service-Recovery Contexts for Customer Retention. Journal of Travel Research.
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Valentina Della Corte, Fabiana Sepe, Dogan Gursoy & Anna Prisco. (2023) Role of trust in customer attitude and behaviour formation towards social service robots. International Journal of Hospitality Management 114, pages 103587.
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Ibrahim CİFCİ & Derya DEMİRDELEN ALRAWADİEH. (2023) Predicting the future of the foodservice industry: A robot-based economy perspective. Journal of Tourism Leisure and Hospitality 5:1, pages 22-29.
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Amily Fikry, Intan Syafinaz Mat Shafie, Yuslina Liza Mohd Yusof, Siti Fatahiyah Mahamood & Nursuriati Jamil. (2023) When Contactless Service Matters: The Use of Robotic Services in the Healthcare Sector. IEEE Engineering Management Review 51:2, pages 26-34.
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Pradeep Kautish, Sonal Purohit, Raffaele Filieri & Yogesh K. Dwivedi. (2023) Examining the role of consumer motivations to use voice assistants for fashion shopping: The mediating role of awe experience and eWOM. Technological Forecasting and Social Change 190, pages 122407.
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Bin Li, Luning Liu, Weicheng Mao, Yongcuomu Qu & Yanhong Chen. (2023) Voice artificial intelligence service failure and customer complaint behavior: The mediation effect of customer emotion. Electronic Commerce Research and Applications 59, pages 101261.
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Ruoyu Yu, Zelin Tong & Haowen Xiao. (2023) Close or distant? The impacts of robot services and spatial distance on service satisfaction. Journal of Hospitality and Tourism Management 54, pages 447-456.
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Wei-Kang Kao & Yu-Shan (Sandy) Huang. (2023) Service robots in full- and limited-service restaurants: Extending technology acceptance model. Journal of Hospitality and Tourism Management 54, pages 10-21.
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K Akdim & Luis V. Casaló. (2023) Perceived value of AI-based recommendations service: the case of voice assistants. Service Business 17:1, pages 81-112.
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Sandra Maria Correia Loureiro, Ricardo Godinho Bilro & Diogo Neto. (2022) Working with AI: can stress bring happiness?. Service Business 17:1, pages 233-255.
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Mark Anthony Camilleri & Ciro Troise. (2022) Live support by chatbots with artificial intelligence: A future research agenda. Service Business 17:1, pages 61-80.
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Sebastian Molinillo, Francisco Rejón-Guardia & Rafael Anaya-Sánchez. (2022) Exploring the antecedents of customers’ willingness to use service robots in restaurants. Service Business 17:1, pages 167-193.
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Darshan Pandya & Gopal Kumar. (2022) Applying Industry 4.0 technologies for the sustainability of small service enterprises. Service Business 17:1, pages 37-59.
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Pedro Cuesta-Valiño, Sergey Kazakov, Pablo Gutiérrez-Rodríguez & Orlando Lima Rua. (2023) The effects of the aesthetics and composition of hotels’ digital photo images on online booking decisions. Humanities and Social Sciences Communications 10:1.
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Markus Voeth, Michael Oryl & Nina Weinmann. 2023. Gestaltung des Wandels im Dienstleistungsmanagement. Gestaltung des Wandels im Dienstleistungsmanagement
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Vimal Bibhu, Lipsa Das, Ajay Rana, Silky Sharma & Shallaja Salagrama. 2023. AI Models for Blockchain-Based Intelligent Networks in IoT Systems. AI Models for Blockchain-Based Intelligent Networks in IoT Systems
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Yu-Shan (Sandy) Huang & Paula Dootson. (2022) Chatbots and service failure: When does it lead to customer aggression. Journal of Retailing and Consumer Services 68, pages 103044.
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Xiaohui Liu, Xiaoyu He, Mengmeng Wang & Huizhang Shen. (2022) What influences patients' continuance intention to use AI-powered service robots at hospitals? The role of individual characteristics. Technology in Society 70, pages 101996.
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Ahu Yazici Ayyildiz, Muhammed Baykal & Erdogan Koc. (2022) Attitudes of hotel customers towards the use of service robots in hospitality service encounters. Technology in Society 70, pages 101995.
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Carlos Flavián, Luis V. Casaló & Dan Wang. (2021) Guest Editorial. International Journal of Contemporary Hospitality Management 33:11, pages 3833-3839.
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