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The Service Industries Journal Volume 42, 2022 - Issue 3-4
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Articles

Value co-creation in the B2B context: a conceptual framework and its implications

電子企業環境之價值共創之研究:理論框架與實務意涵

Buddhi Pathaka Strategic Management at Bristol Business School, the University of the West of England, Bristol, UKCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0001-9801-642X
ORCID Icon,
Mona Ashokb Operations Management at Henley Business School, the University of Reading, Reading, UKORCID Iconhttps://orcid.org/0000-0002-9827-9104
ORCID Icon &
Yin Leng Tanc Business Informatics at Henley Business School, the University of Reading, Reading, UK
Pages 178-205 | Received 17 Jan 2021, Accepted 29 Sep 2021, Published online: 17 Oct 2021

Citations (11)

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Read on this site (3)

Jiawen Chen & Linlin Liu. (2022) Effectuation, SME service innovation, and business customers’ value perception. The Service Industries Journal 0:0, pages 1-36.
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Xinhua Guan, Jinhong Gong, Qiangqiang Liu & Tzung-Cheng Huan. (2022) Constructing a value co-destruction behavior scale in business-to-customer service context. The Service Industries Journal 0:0, pages 1-21.
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Johannes Hofmeister, Malte H. G. Schneider, Dominik K. Kanbach & Sascha Kraus. (2022) Combining strategies for high service productivity with successful service innovation. The Service Industries Journal 42:11-12, pages 948-971.
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Articles from other publishers (8)

Muhammad Amin, Imran Khan, Amjad Shamim, Ding Hooi Ting, Amin Jan & Amir Zaib Abbasi. (2024) Employee motivations in shaping customer value co-creation attitude and behavior: Job position as a moderator. Journal of Retailing and Consumer Services 79, pages 103819.
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Lucimara Gomes, Serje Schmidt & Luciene Eberle. (2024) Multichannel service, trust, commitment and engagement: a study in a credit union. International Journal of Bank Marketing.
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Cecilia Avila-Garzon & Jorge Bacca-Acosta. (2024) Thirty Years of Research and Methodologies in Value Co-Creation and Co-Design. Sustainability 16:6, pages 2360.
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Sumit Saxena, Amritesh Amritesh, Subhas C. Mishra & Bhasker Mukerji. (2023) A multi-method bibliometric review of value co-creation research. Management Research Review 47:2, pages 183-203.
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Rocio Rodríguez, Mornay Roberts-Lombard, Nils M. Høgevold & Göran Svensson. (2024) Proposing a sales performance motivational framework for B2B sellers in services firms. European Research on Management and Business Economics 30:1, pages 100235.
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Naushaba Chowdhury, Pravin Balaraman & Jonathan Liu. (2023) The evolution of B2B strategies in the rise of value co-creation and service management. Journal of Strategy and Management 16:4, pages 708-732.
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Juan-José Nájera-Sánchez, Ricardo Martinez-Cañas, María-Ángeles García-Haro & María Pilar Martínez-Ruiz. (2022) Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction. Management Decision 60:12, pages 3366-3387.
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Muhammad Amin, Kimmy Wa Chan, Amjad Shamim, Zulkipli Bin Ghazali & Fong-Woon Lai. (2022) Engaging employees in value cocreation: interplay among firm, employee, and supervisor. The Service Industries Journal, pages 1-28.
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