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Research Article

Task stressors, team reflexivity, and proactive customer service performance

任务压力源、团队自反性和主动性顾客服务绩效

Ahsan Alia School of Economics and Management, Zhejiang Sci-Tech University, Hangzhou, People’s Republic of ChinaORCID Iconhttps://orcid.org/0000-0002-1079-804X
ORCID Icon &
Ali Nawaz Khanb Research Center of Hubei Micro & Small Enterprises Development, School of Economics and Management, Hubei Engineering University, Xiaogan, Hubei, People’s Republic of ChinaCorrespondence[email protected]
Received 14 Jan 2022, Accepted 20 Mar 2023, Published online: 18 Apr 2023

Citations (5)

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Read on this site (1)

Osman M. Karatepe, Emmanuel Twumasi Ampofo, Felicity Asiedu-Appiah & Foster Frempong. Abusive supervision: serial and moderated mediation effects. The Service Industries Journal 0:0, pages 1-25.
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Articles from other publishers (4)

Xianfang Xue, Jiawen Zhang, Wee Kwong Jonathan Liong & Ahsan Ali. (2024) Influence of star employees’ role stress on their unethical pro-organizational behavior: A perspective from the transactional theory of stress and coping. Current Psychology 43:19, pages 17525-17543.
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Gaofeng Wang, Laiba Saher, Tang Hao, Asad Ali & Muhammad Waqas Amin. (2024) Unlocking employee innovative behavior: the role of humble leadership, core self-evaluation, and leader-member exchange. BMC Psychology 12:1.
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Jing Fu, Yi Ding, Kaihua Nie & Ghulam Hussain Khan Zaigham. (2023) How does self-efficacy, learner personality, and learner anxiety affect critical thinking of students. Frontiers in Psychology 14.
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Delong Zhu, Waseem Bahadur & Muhammad Ali. (2023) The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance. Humanities and Social Sciences Communications 10:1.
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