Citations (28)
Keep up to date with the latest research on this topic with citation updates for this article.
Read on this site (10)
Neuza C. M. Q. F. Ferreira, Fernando A. F. Ferreira, Carla S. E. Marques, Guillermo O. Pérez-Bustamante Ilander & Amali Çipi. (2015) Challenges in the implementation of public electronic services: lessons from a regional-based study. Journal of Business Economics and Management 16:5, pages 962-979.
Read now
Read now
Itai Beeri. (2012) Turnaround Management Strategies in Local Authorities: Not Only for Poor Performers. Local Government Studies 38:4, pages 461-483.
Read now
Read now
Ian
Richard Hodgkinson & Paul Hughes. (2012) The performance implications of strategic capital for public leisure providers. The Service Industries Journal 32:8, pages 1375-1391.
Read now
Read now
Thanika
Devi Juwaheer & H. Kassean. (2006) Exploring Quality Perceptions of Health Care Operations. Journal of Hospital Marketing & Public Relations 16:1-2, pages 89-111.
Read now
Read now
Mik Wisniewski. (2001) Assessing customer satisfaction with local authority services using SERVQUAL. Total Quality Management 12:7-8, pages 995-1002.
Read now
Read now
Jørn Flohr Nielsen & Viggo HØST. (2000) The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’. The Service Industries Journal 20:1, pages 40-60.
Read now
Read now
Mik Wisniewski. (1996) Measuring service quality in the public sector: The potential for SERVQUAL. Total Quality Management 7:4, pages 357-366.
Read now
Read now
Mallika Das, Hari Das & Francis Mackenzie. (1996) Satisfaction with Town Services: Do User Experience and Satisfaction Count?. The Service Industries Journal 16:2, pages 191-205.
Read now
Read now
Fiona McLean. (1995) A marketing revolution in museums?. Journal of Marketing Management 11:6, pages 601-616.
Read now
Read now
Fiona Mclean. (1994) Services Marketing: the Case of Museums. The Service Industries Journal 14:2, pages 190-203.
Read now
Read now
Articles from other publishers (18)
Kumju Hwang & Hyemi Um. (2021) Social Controls and Bonds of Public Information Consumer on Sustainable Utilization and Provision for Computing. Sustainability 13:9, pages 5263.
Crossref
Crossref
Cheng Rui Wei & Yu Wang. (2021) Research on the Evaluation and Influence Mechanism of Public Housing Service Quality: A Case Study of Shanghai. Sustainability 13:2, pages 672.
Crossref
Crossref
Frank Bezzina, Emanuel Camilleri & Vincent MarmaràFrank Bezzina, Emanuel Camilleri & Vincent Marmarà. 2021. Public Service Reforms in a Small Island State. Public Service Reforms in a Small Island State
195
209
.
Denis Alcides Rezende. 2020. Open Government. Open Government
1452
1468
.
Denis Alcides Rezende. 2018. Enhancing Knowledge Discovery and Innovation in the Digital Era. Enhancing Knowledge Discovery and Innovation in the Digital Era
204
223
.
Denis Alcides Rezende. (2016) Digital City: Chicago and Schaumburg (USA) Information, Sustainability Indicators and Public Services Projects. Revista de Gestão e Secretariado 7:2, pages 55-79.
Crossref
Crossref
Shardy Abdullah, Arman Abdul Razak, Mohd Hanizun Hanafi & Mastura Jaafar. (2013) Implementation barriers of ISO 9000 within the Malaysian local government. International Journal of Quality & Reliability Management 30:8, pages 853-876.
Crossref
Crossref
Botshabelo Kealesitse, Barry O'Mahony, Beverley Lloyd-Walker & Michael Jay Polonsky. (2013) Developing customer-focused public sector reward schemes. International Journal of Public Sector Management 26:1, pages 33-55.
Crossref
Crossref
Russell Hayes, Nicole Metje, D. N. Chapman & C. D. F. Rogers. (2012) Sustainability assessment of UK streetworks. Proceedings of the Institution of Civil Engineers - Municipal Engineer 165:4, pages 193-204.
Crossref
Crossref
Fabio Cassia & Francesca Magno. 2012. Service Science Research, Strategy and Innovation. Service Science Research, Strategy and Innovation
141
156
.
Anand Parkash Bansal & Vishnuprasad Nagadevara. 2012. Advancing the Service Sector with Evolving Technologies. Advancing the Service Sector with Evolving Technologies
219
238
.
Fabio Cassia & Francesca Magno. (2011) Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes. The TQM Journal 23:5, pages 550-559.
Crossref
Crossref
Anand Parkash Bansal & Vishnuprasad Nagadevara. (2010) Understanding Expectations, Perceptions and Satisfaction Levels of Customers of Military Engineer Services in India. International Journal of Information Systems in the Service Sector 2:3, pages 53-73.
Crossref
Crossref
Chong Un Pyon, Min Jung Lee & Sang Chan Park. (2009) Decision support system for service quality management using customer knowledge in public service organization. Expert Systems with Applications 36:4, pages 8227-8238.
Crossref
Crossref
Mik Wisniewski & Hazel Wisniewski. (2005) Measuring service quality in a hospital colposcopy clinic. International Journal of Health Care Quality Assurance 18:3, pages 217-228.
Crossref
Crossref
Mik Wisniewski. (2001) Using SERVQUAL to assess customer satisfaction with public sector services. Managing Service Quality: An International Journal 11:6, pages 380-388.
Crossref
Crossref
Tom Redman, Brian Mathews, Adrian Wilkinson & Ed Snape. (1995) Quality management in services: is the public sector keeping pace?. International Journal of Public Sector Management 8:7, pages 21-34.
Crossref
Crossref
N. REID, R. REID & D. MORRIS. (1995) Customer complaints in the National Health Service. Journal of Nursing Management 3:6, pages 295-299.
Crossref
Crossref