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Vartika Srivastava, Arti D. Kalro, Gaurav Raizada & Dinesh Sharma. (2024) Beyond stars: role of discrete emotions on online consumer review helpfulness. Journal of Marketing Theory and Practice 32:2, pages 137-157.
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Hoon S. Choi. (2024) Do extraordinary claims require extraordinary evidence? Differential effect of trust cues on helpfulness by review extremity: an empirical study using big data. European Journal of Information Systems 33:1, pages 19-40.
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Xinzhe Li, Qinglong Li & Jaekyeong Kim. (2023) A Review Helpfulness Modeling Mechanism for Online E-commerce: Multi-Channel CNN End‑to‑End Approach. Applied Artificial Intelligence 37:1.
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Y. J. Chung, S. S. Lee & E. Kim. (2023) The Effects of Influencer Types and Sponsorship Disclosure in Instagram Sponsored Posts. Journal of Current Issues & Research in Advertising 44:2, pages 193-211.
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Qiuli Su & Jianan Wu. (2022) Differential effects of online review characteristics on innovators and imitators in new product adoption. International Journal of Advertising 41:7, pages 1338-1357.
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Imam Syafganti & Michel Walrave. (2022) Assessing the Effects of Valence and Reviewers’ Expertise on Consumers’ Intention to Book and Recommend a Hotel. International Journal of Hospitality & Tourism Administration 23:5, pages 904-923.
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Abdessamad Benlahbib, Achraf Boumhidi & El Habib Nfaoui. (2022) MINING ONLINE REVIEWS TO SUPPORT CUSTOMERS’ DECISION-MAKING PROCESS IN E-COMMERCE PLATFORMS: A NARRATIVE LITERATURE REVIEW. Journal of Organizational Computing and Electronic Commerce 32:1, pages 69-97.
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Ismail Karabas, Ioannis Kareklas, T.J. Weber & Darrel D. Muehling. (2021) The impact of review valence and awareness of deceptive practices on consumers’ responses to online product ratings and reviews. Journal of Marketing Communications 27:7, pages 685-715.
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Seunghun Shin, Qianzhou Du, Yufeng Ma, Weiguo Fan & Zheng Xiang. (2021) Moderating effects of rating on text and helpfulness in online hotel reviews: an analytical approach. Journal of Hospitality Marketing & Management 30:2, pages 159-177.
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Seoyeon Hong & Matthew Pittman. (2020) eWOM anatomy of online product reviews: interaction effects of review number, valence, and star ratings on perceived credibility. International Journal of Advertising 39:7, pages 892-920.
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Jung-Kuei Hsieh & Yi-Jin Li. (2020) Will You Ever Trust the Review Website Again? The Importance of Source Credibility. International Journal of Electronic Commerce 24:2, pages 255-275.
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Ewa Maslowska, Claire M. Segijn, Khadija Ali Vakeel & Vijay Viswanathan. (2020) How consumers attend to online reviews: an eye-tracking and network analysis approach. International Journal of Advertising 39:2, pages 282-306.
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Yeohong Yoon, Alex Jiyoung Kim, Jeeyeon Kim & Jeonghye Choi. (2019) The effects of eWOM characteristics on consumer ratings: evidence from TripAdvisor.com. International Journal of Advertising 38:5, pages 684-703.
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Shu-Chuan Chu, Che-Hui Lien & Yang Cao. (2019) Electronic word-of-mouth (eWOM) on WeChat: examining the influence of sense of belonging, need for self-enhancement, and consumer engagement on Chinese travellers’ eWOM. International Journal of Advertising 38:1, pages 26-49.
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Konstantina Tsiakali. (2018) User-generated-content versus marketing-generated-content: personality and content influence on traveler’s behavior. Journal of Hospitality Marketing & Management 27:8, pages 946-972.
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Patrick De Pelsmacker, Nathalie Dens & Alona Kolomiiets. (2018) The impact of text valence, star rating and rated usefulness in online reviews. International Journal of Advertising 37:3, pages 340-359.
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Yang Liu & Qin Gao. Navigate Through Massive and Mixed Online Reviews: The Role of Central and Peripheral Cues in Consumers’ Information Search. International Journal of Human–Computer Interaction 0:0, pages 1-22.
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Aakash Shah, Ali Gohary & David Lie. (2023) Looking for negativity! How review sentiment and review subjectivity form review helpfulness across cultures. Journal of Consumer Behaviour 23:3, pages 1193-1207.
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Yaniv Gvili & Shalom Levy. (2023) I Share, Therefore I Trust: A moderated mediation model of the influence of eWOM engagement on social commerce. Journal of Business Research 166, pages 114131.
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Smitha Siji & Chandan Parsad. (2023) Navigating the Stars: The Moderating Effect of Social Media Usage on the Admission Intention of B-schools. FIIB Business Review.
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Jia Jin, Ailian Wang, Cuicui Wang & Qingguo Ma. (2023) How do consumers perceive and process online overall vs. individual text-based reviews? Behavioral and eye-tracking evidence. Information & Management 60:5, pages 103795.
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Yukuan Xu, Xiaofang Chen, Juan Luis Nicolau & Peng Luo. (2023) Trust transfer in peer-to-peer accommodation. Annals of Tourism Research 101, pages 103603.
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Long She, Lan Ma, Mung Ling Voon & Agnes Siang Siew Lim. (2022) Excessive use of social networking sites and financial well-being among working millennials: a parallel-serial mediation model. International Journal of Bank Marketing 41:1, pages 158-178.
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Yukyung Son, Kyungmo Kang, Ilyoung Choi & Jaekyeong Kim. (2022) The Determinants of Helpful Hotel Reviews: A Social Influence Perspective. Sustainability 14:22, pages 14881.
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Jinwook Choi, Seung Hee Yoo & Hanjun Lee. (2022) Two faces of review inconsistency: The respective effects of internal and external inconsistencies on job review helpfulness. Computers in Human Behavior, pages 107570.
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Lin Wang, Zhihua Wang, Xiaoying Wang & Yang Zhao. (2021) Assessing word-of-mouth reputation of influencers on B2C live streaming platforms: the role of the characteristics of information source. Asia Pacific Journal of Marketing and Logistics 34:7, pages 1544-1570.
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Marios Kokkodis, Theodoros Lappas & Gerald C. Kane. (2022) Optional purchase verification in e‐commerce platforms: More representative product ratings and higher quality reviews. Production and Operations Management 31:7, pages 2943-2961.
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Jing Fan, Huihui Geng, Xuan Liu & Jiachen Wang. (2022) The Effects of Online Text Comments on Patients’ Choices: The Mediating Roles of Comment Sentiment and Comment Content. Frontiers in Psychology 13.
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Bernhard Lutz, Nicolas Pröllochs & Dirk Neumann. (2022) Are longer reviews always more helpful? Disentangling the interplay between review length and line of argumentation. Journal of Business Research 144, pages 888-901.
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Florian Popp, Bernhard Lutz & Dirk Neumann. 2022. Information Systems and Neuroscience. Information Systems and Neuroscience
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Ehsan Abedin, Antonette Mendoza & Shanika Karunasekera. (2021) Exploring the Moderating Role of Readers’ Perspective in Evaluations of Online Consumer Reviews. Journal of Theoretical and Applied Electronic Commerce Research 16:7, pages 3406-3424.
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Emily Sidnam-Mauch & Leila Bighash. (2021) How controversy leads to commitment: Predecisional distortion in reactions to premarket products through online review systems. Computers in Human Behavior 124, pages 106902.
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Kulwinder Kaur & Tejinderpal Singh. (2021) Impact of Online Consumer Reviews on Amazon Books Sales: Empirical Evidence from India. Journal of Theoretical and Applied Electronic Commerce Research 16:7, pages 2793-2807.
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Lili Zheng. (2021) The classification of online consumer reviews: A systematic literature review and integrative framework. Journal of Business Research 135, pages 226-251.
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Deepa Halder, Debasis Pradhan & Himadri Roy Chaudhuri. (2021) Forty-five years of celebrity credibility and endorsement literature: Review and learnings. Journal of Business Research 125, pages 397-415.
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Ayesha Lian Bevan-Dye. (2020) Antecedents of Generation Y consumers’ usage frequency of online consumer reviews. Spanish Journal of Marketing - ESIC 24:2, pages 193-212.
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Xiaoxian Yang, Sijing Zhou & Min Cao. (2019) An Approach to Alleviate the Sparsity Problem of Hybrid Collaborative Filtering Based Recommendations: The Product-Attribute Perspective from User Reviews. Mobile Networks and Applications 25:2, pages 376-390.
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Elvira Ismagilova, Emma Slade, Nripendra P. Rana & Yogesh K. Dwivedi. (2020) The effect of characteristics of source credibility on consumer behaviour: A meta-analysis. Journal of Retailing and Consumer Services 53, pages 101736.
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Bettina Lis & Maximilian Fischer. (2020) Analyzing different types of negative online consumer reviews. Journal of Product & Brand Management 29:5, pages 637-653.
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Fang Wang & Sahar Karimi. (2019) This product works well (for me): The impact of first-person singular pronouns on online review helpfulness. Journal of Business Research 104, pages 283-294.
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Vartika Srivastava & Arti D. Kalro. (2019) Enhancing the Helpfulness of Online Consumer Reviews: The Role of Latent (Content) Factors. Journal of Interactive Marketing 48, pages 33-50.
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Susan Jia & Banggang Wu. (2019) User Generated Information on Mobile Channels With More Concise Reviews and More Extreme Ratings. IEEE Access 7, pages 83495-83503.
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Marios Kokkodis, Theodoros Lappas & Gerald C. Kane. (2019) Direct and Indirect Benefits of Introducing Purchase Verification in E-commerce Platforms: Evidence from a Natural Experiment. SSRN Electronic Journal.
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