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Michail Vafeiadis. (2023) Message Interactivity and Source Credibility in Online Dental Practice Reviews: Responding to Reviews Triggers Positive Consumer Reactions Regardless of Review Valence. Health Communication 38:1, pages 80-90.
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Irene Roozen & Mariet Raedts. (2022) The Effects of Language Errors in Service Recovery Communication on Customers’ Hotel Perceptions and Booking Intentions. Journal of Quality Assurance in Hospitality & Tourism 23:3, pages 615-638.
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Cristobal Rodolfo Guerra-Tamez, Keila Kraul Flores, Gabriela Mariah Serna-Mendiburu, David Chavelas Robles & Jorge Ibarra Cortés. (2024) Decoding Gen Z: AI's influence on brand trust and purchasing behavior. Frontiers in Artificial Intelligence 7.
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