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Nina Shin, Sangwook Park & Soongeun Lee. (2016) Korean Standard Quality Excellence Index for strategic quality planning and improvement. Total Quality Management & Business Excellence 27:7-8, pages 735-750.
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Paola Pasca & Enrico Ciavolino. 2023. Methods and Instruments in the Study of Meaning-Making. Methods and Instruments in the Study of Meaning-Making
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Agnieszka Czajkowska & Ingaldi Manuela. (2021) Application of servqual and servperf methods to assess the quality of teaching services - comparative analysis. Manufacturing Technology 21:3, pages 294-305.
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Enrico Ciavolino, Gloria Lagetto, Andrea Montinari, Amjad D. Al-Nasser, Amer I. Al-Omari, Matteo J. Zaterini & Sergio Salvatore. (2019) Customer satisfaction and service domains: a further development of PROSERV. Quality & Quantity 54:5-6, pages 1429-1444.
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Ieva Meidutė-Kavaliauskienė, Virgilija Vasilienė-Vasiliauskienė & Aidas Vasilis Vasiliauskas. (2020) IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD. Transport 35:4, pages 419-434.
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Mario Angelelli, Enrico Ciavolino & Paola Pasca. (2019) Streaming generalized cross entropy. Soft Computing 24:18, pages 13837-13851.
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Angelo Corallo, Laura Fortunato, Andrea Massafra, Paola Pasca, Mario Angelelli, Mike Hobbs, Amjad D. Al-Nasser, Amer I. Al-Omari & Enrico Ciavolino. (2019) Sentiment analysis of expectation and perception of MILANO EXPO2015 in twitter data: a generalized cross entropy approach. Soft Computing 24:18, pages 13597-13607.
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Peixian Lu, Lisha Li & Liang Ma. 2020. Advances in Artificial Intelligence, Software and Systems Engineering. Advances in Artificial Intelligence, Software and Systems Engineering
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Sharon Tan, Evan Lau, Hiram Ting, Jun-Hwa Cheah, Biagio Simonetti & Tan Hiok Lip. (2019) How Do Students Evaluate Instructors’ Performance? Implication of Teaching Abilities, Physical Attractiveness and Psychological Factors. Social Indicators Research 146:1-2, pages 61-76.
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Jun-Hwa Cheah, Hiram Ting, T. Ramayah, Mumtaz Ali Memon, Tat-Huei Cham & Enrico Ciavolino. (2018) A comparison of five reflective–formative estimation approaches: reconsideration and recommendations for tourism research. Quality & Quantity 53:3, pages 1421-1458.
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Enrico Ciavolino, Corrado Crocetta & Amjad D. Al-Nasser. 2019. Theoretical and Applied Statistics. Theoretical and Applied Statistics
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Manuela Ingaldi. (2018) Overview of the main methods of service quality analysis. Production Engineering Archives 18:18, pages 54-59.
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Mohammad Ehsan Souri, Fatemeh Sajjadian, Reza Sheikh & Shib Sankar Sana. (2018) Grey SERVQUAL method to measure consumers' attitudes towards green products - A case study of Iranian consumers of LED bulbs. Journal of Cleaner Production 177, pages 187-196.
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Manuela Ingaldi. (2018) METHODS OF SERVICE QUALITY ASSESSMENT – PRELIMINARY RESULTS
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Antonio Calcagnì, Luigi Lombardi & Simone Sulpizio. (2017) Analyzing spatial data from mouse tracker methodology: An entropic approach. Behavior Research Methods 49:6, pages 2012-2030.
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Enrico Ciavolino & Antonio Calcagnì. (2016) A Generalized Maximum Entropy (GME) estimation approach to fuzzy regression model. Applied Soft Computing 38, pages 51-63.
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