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Journal of Marketing Management Volume 8, 1992 - Issue 4
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Original Articles

The importance of customer satisfaction in explaining brand and dealer loyalty

José M. M. Bloemer University of Limburg, Maastricht, The Netherlands
&
Jos G. A. M. Lemmink University of Limburg, Maastricht, The Netherlands
Pages 351-363 | Published online: 06 May 2010

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Ginger Killian, Jennifer Siemens, Anastasia Thyroff & Scott Smith. (2023) Lean on me: the positive effects of brand resources and brand love during stressful life transitions. Journal of Marketing Theory and Practice 0:0, pages 1-19.
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Davood Ghorbanzadeh & Atena Rahehagh. (2020) The role of emotional structures in the relationship between satisfaction and brand loyalty. Cogent Psychology 7:1.
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Brian J. Taillon & Bruce A. Huhmann. (2019) Strategic consequences of self-service technology evaluations. Journal of Strategic Marketing 27:3, pages 268-279.
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Lu Xu, Charles Blankson & Victor Prybutok. (2017) Relative Contributions of Product Quality and Service Quality in the Automobile Industry. Quality Management Journal 24:1, pages 21-36.
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Yong Seok Sohn, Kenny Y. Seung, Sang Yun Seo & Sung Eun Kim. (2013) The mediating role of commitment in healthcare B2B marketing. The Service Industries Journal 33:13-14, pages 1381-1401.
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George Christodoulides & Nina Michaelidou. (2010) Shopping motives as antecedents of e-satisfaction and e-loyalty. Journal of Marketing Management 27:1-2, pages 181-197.
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Kristy E. Reynolds & Mark J. Arnold. (2000) Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context. Journal of Personal Selling & Sales Management 20:2, pages 89-98.
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Sina Golara, Kevin J. Dooley & Nasim Mousavi. (2021) Are Dealers Still Relevant? How Dealer Service Quality Impacts Manufacturer Success. Production and Operations Management 30:10, pages 3560-3578.
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Amit Singh, Mamata Jenamani, Jitesh J. Thakkar & Nripendra P. Rana. (2021) Propagation of online consumer perceived negativity: Quantifying the effect of supply chain underperformance on passenger car sales. Journal of Business Research 132, pages 102-114.
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Davood Ghorbanzadeh. (2021) From satisfaction to loyalty: the role of emotional structures in the process of transition from satisfaction to loyalty. Asia-Pacific Journal of Business Administration 13:3, pages 335-356.
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Davood Ghorbanzadeh & Atena Rahehagh. (2021) Emotional brand attachment and brand love: the emotional bridges in the process of transition from satisfaction to loyalty. Rajagiri Management Journal 15:1, pages 16-38.
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Sanjaya Singh Gaur, Russel P.J. Kingshott & Piyush Sharma. (2019) Managing customer relationships in emerging markets. Journal of Service Theory and Practice 29:5/6, pages 592-609.
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