Advanced search
Publication Cover
Journal of Marketing Management Volume 27, 2010 - Issue 1-2
Submit an article Journal homepage
3,119
Views
68
CrossRef citations to date
0
Altmetric
Articles

Shopping motives as antecedents of e-satisfaction and e-loyalty

George Christodoulides University of Birmingham, UKCorrespondence[email protected]
&
Nina Michaelidou University of Birmingham, UK
Pages 181-197 | Published online: 21 Sep 2010

Citations (68)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (22)

Jia Li, Ying Lu, Zeyu Peng & David C. Yen. (2024) A Chinese case to satisfy the patient journey: optimal service configuration for online health service platforms. Journal of Information Technology Case and Application Research 26:1, pages 4-34.
Read now
Zohra Ghali. (2024) Impact of socioeconomic status on customer e-loyalty under the moderating role of perceived self-efficacy. Journal of Decision Systems 33:1, pages 53-78.
Read now
Kamran Khan, Irfan Hameed & Syed Karamatullah Hussainy. (2023) Antecedents and consequences of brand citizenship behavior in private higher education institutions. Journal of Marketing for Higher Education 33:2, pages 223-244.
Read now
Anita Goyal & Pranay Verma. (2023) Impact of Brand Engagement on Behavioral Loyalty, Brand Equity and WOM Through Attitudinal Loyalty. Journal of International Food & Agribusiness Marketing 35:1, pages 88-109.
Read now
Arpita Khare & Pradeep Kautish. (2023) The Role of Shopping Values and Consumer Attitudes toward Mall Events. Journal of Global Marketing 36:1, pages 25-41.
Read now
Qiong Jia, Yurong Li & Shan Wang. (2022) Design is More Than Looks: Research on the Affordance of Review Components on Consumer Loyalty. Psychology Research and Behavior Management 15, pages 3347-3366.
Read now
Jose Andres Areiza-Padilla & Tatiana Galindo-Becerra. (2022) The importance of e-service quality in the livestreaming music concert business. Cogent Social Sciences 8:1.
Read now
Raman Amirtha & V. J. Sivakumar. (2022) Building loyalty through perceived value in online shopping – does family life cycle stage matter?. The Service Industries Journal 42:15-16, pages 1151-1189.
Read now
Kathrin Sinemus, Stephan Zielke & Thomas Dobbelstein. (2022) Shopping app features: their impact on customer satisfaction and loyalty. The International Review of Retail, Distribution and Consumer Research 32:4, pages 423-449.
Read now
Meriem Agrebi. (2021) The Internet user relational orientation: towards a better understanding of online browsing behaviour. Journal of Marketing Management 37:13-14, pages 1374-1408.
Read now
Zohra Ghali. (2021) Motives of customers’ e-loyalty towards e-banking services: a study in Saudi Arabia. Journal of Decision Systems 30:2-3, pages 172-193.
Read now
Thanh Hoai Nguyen, Hai Quynh Ngo & Thu Trang Dương. (2021) Motivations influencing virtual supermarket shopping: An exploratory study using means-end chains analysis. Cogent Business & Management 8:1.
Read now
Minseong Kim & Svetlana Stepchenkova. (2020) Corporate social responsibility authenticity from the perspective of restaurant consumers. The Service Industries Journal 40:15-16, pages 1140-1166.
Read now
Thomas Fotiadis. (2019) Customer Participation, e-Service Quality, Satisfaction: (e)Service Dominant Logic Trinity. Journal of Promotion Management 25:3, pages 394-418.
Read now
Park Thaichon, Charles Jebarajakirthy, Puja Tatuu & Rahul Gautam Gajbhiyeb. (2018) Are You a Chocolate Lover? An Investigation of the Repurchase Behavior of Chocolate Consumers. Journal of Food Products Marketing 24:2, pages 163-176.
Read now
Jie Zhang & Wanhsiu Sunny Tsai. (2017) What Promotes Online Group-Buying? A Cross-Cultural Comparison Study between China and the United States. Journal of Promotion Management 23:5, pages 748-768.
Read now
Sven Tuzovic & Volker Kuppelwieser. (2016) Developing a framework of service convenience in health care: An exploratory study for a primary care provider. Health Marketing Quarterly 33:2, pages 127-148.
Read now
Arpita Khare. (2016) Consumer Shopping Styles and Online Shopping: An Empirical Study of Indian Consumers. Journal of Global Marketing 29:1, pages 40-53.
Read now
Catherine Bachleda & Yassine Selmouni. (2014) E-Satisfaction: A Moroccan Replication and Extension. Services Marketing Quarterly 35:3, pages 270-287.
Read now
Eric P. Jack & Thomas L. Powers. (2013) Shopping behaviour and satisfaction outcomes. Journal of Marketing Management 29:13-14, pages 1609-1630.
Read now
Nina Reynolds & Salvador Ruiz de Maya. (2013) The impact of complexity and perceived difficulty on consumer revisit intentions. Journal of Marketing Management 29:5-6, pages 625-645.
Read now
Arpita Khare, Anshuman Khare & Shveta Singh. (2012) Attracting Shoppers to Shop Online—Challenges and Opportunities for the Indian Retail Sector. Journal of Internet Commerce 11:2, pages 161-185.
Read now

Articles from other publishers (46)

Adji Chandra Kurniawan, Nur Layli Rachmawati, Miftach Muthia Ayu, Ardvin Kester S. Ong & Anak Agung Ngurah Perwira Redi. (2024) Determinants of satisfaction and continuance intention towards online food delivery service users in Indonesia post the COVID-19 pandemic. Heliyon 10:1, pages e23298.
Crossref
Huicheng (Jeff) Wu, Nancy Nelson Hodges, Jin Su & Sukyung Seo. (2023) Investigating the role of apparel supplier satisfaction in developing a collaborative buyer–supplier relationship: a power-dependency perspective. Journal of Fashion Marketing and Management: An International Journal 28:1, pages 81-98.
Crossref
Yu-Teng Jacky Jang, Anne Yenching Liu & Wen-Yu Ke. (2022) Exploring smart retailing: anthropomorphism in voice shopping of smart speaker. Information Technology & People 36:7, pages 2894-2913.
Crossref
Pankaj Vishwakarma, Srabanti Mukherjee, Biplab Datta & Charu Sijoria. (2023) Understanding the Adoption of Traditional (2D) and Virtual Reality (3D) Online Grocery Store in India:An Exploratory Study. Global Business Review.
Crossref
Vina Aristantia & Anne Yenching Liu. 2023. Proceedings of the 3rd International Conference on Business and Engineering Management (IConBEM 2022). Proceedings of the 3rd International Conference on Business and Engineering Management (IConBEM 2022) 51 63 .
Swagat Praharaj, Bibhuti Bhusan Mishra, Uma Sankar Mishra, Rashmi Ranjan Panigrahi & Padma Charan Mishra. (2023) ROLE OF SERVICE AUTOMATION ON GUEST EXPERIENCE OF HOTEL INDUSTRY. Tourism and hospitality management 29:2, pages 265-278.
Crossref
A. Ikhwana, I. S. Lestari, R. Kurniawati, D. S. Taptajani & Y. Mauludin. Factors affecting transfer shopping transactions in e-commerce. Factors affecting transfer shopping transactions in e-commerce.
Melissa Liow, Li Sa & Yeap Peik Foong. 2023. Principles and Practice of Blockchains. Principles and Practice of Blockchains 155 182 .
Reza Alizadeh Foroutan, Mahmoud Gholami Sarokolaei & Javad Rezaeian. (2022) Online Customer Behavior: An Analysis of the Effects of Cognitive and Affective Trust. Current Chinese Science 2:6, pages 434-449.
Crossref
Gautam Srivastava & Surajit Bag. (2022) Antecedents of Buying Behavior Patterns of E-Consumers. Journal of Electronic Commerce in Organizations 20:2, pages 1-23.
Crossref
Maya F. Farah, Zahy Ramadan & Jana Kanso. (2021) Satisfying the online food crave: The case of online food aggregators. International Journal of Consumer Studies 46:4, pages 1413-1427.
Crossref
Angel Herrero-Crespo, Nuria Viejo-Fernández, Jesús Collado-Agudo & María José Sanzo Pérez. (2021) Webrooming or showrooming, that is the question: explaining omnichannel behavioural intention through the technology acceptance model and exploratory behaviour. Journal of Fashion Marketing and Management: An International Journal 26:3, pages 401-419.
Crossref
Jorge Figueiredo, António Cardoso, Margarida Pocinho & Isabel Oliveira. 2022. Information Systems and Technologies. Information Systems and Technologies 541 552 .
Olga Chkalova, Yury Trifonov, Pavel Shalabaev, Ekaterina Abushova & Elena Kasianenko. 2022. Internet of Things, Smart Spaces, and Next Generation Networks and Systems. Internet of Things, Smart Spaces, and Next Generation Networks and Systems 81 94 .
Tara Naami, Zachary William Anesbury, Lara Stocchi & Maxwell Winchester. (2021) How websites compete in the Middle East: The example of Iran. Journal of Consumer Behaviour 21:1, pages 121-136.
Crossref
Jose Andres Areiza-Padilla, Tatiana Galindo-Becerra & Maria Camila Del Río. (2021) Social Networks and E-Loyalty: A New Means of Sports Training during COVID-19 Quarantines. Journal of Theoretical and Applied Electronic Commerce Research 16:7, pages 2808-2823.
Crossref
Muhammad Talha Salam, Hamza Imtiaz & Muhammad Burhan. (2021) The perceptions of SME retailers towards the usage of social media marketing amid COVID-19 crisis. Journal of Entrepreneurship in Emerging Economies 13:4, pages 588-605.
Crossref
Xueqing Wang, Yang Li, Zhao Cai & Hefu Liu. (2021) Beauty matters: reducing bounce rate by aesthetics of experience product portal page. Industrial Management & Data Systems 121:8, pages 1848-1870.
Crossref
Mitxel Cotarelo, Haydeé Calderón & Teresa Fayos. (2021) A further approach in omnichannel LSQ, satisfaction and customer loyalty. International Journal of Retail & Distribution Management 49:8, pages 1133-1153.
Crossref
Srabanti Mukherjee & Swagato Chatterjee. (2021) Webrooming and showrooming: a multi-stage consumer decision process. Marketing Intelligence & Planning 39:5, pages 649-669.
Crossref
Muhammad Hasnain Abbas Naqvi, Yushi Jiang & Mishal Naqvi. (2020) Generating customer engagement in electronic-brand communities: a stimulus–organism–response perspective. Asia Pacific Journal of Marketing and Logistics 33:7, pages 1535-1555.
Crossref
Md. Al Amin, Md. Shamsul Arefin, Nayeema Sultana, Md. Rakibul Islam, Israt Jahan & Ayeasha Akhtar. (2020) Evaluating the customers' dining attitudes, e-satisfaction and continuance intention toward mobile food ordering apps (MFOAs): evidence from Bangladesh. European Journal of Management and Business Economics 30:2, pages 211-229.
Crossref
Christine Balague & Zhenzhen Zhao. 2021. Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business. Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business 40 52 .
Ali Abdallah Alalwan. (2020) Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse. International Journal of Information Management 50, pages 28-44.
Crossref
Zhenjie Wang, Chunling Zhu, Shanwu Tian & Ping Li. (2019) Differentiation and pricing power of online retailers. Frontiers of Business Research in China 13:1.
Crossref
Eunhye Kim, Christian Fernando Libaque-Saenz & Myeong-Cheol Park. (2018) Understanding shopping routes of offline purchasers: selection of search-channels (online vs. offline) and search-platforms (mobile vs. PC) based on product types. Service Business 13:2, pages 305-338.
Crossref
Youngsoo Kim & Ramayya Krishnan. (2019) The Dynamics of Online Consumers’ Response to Price Promotion. Information Systems Research 30:1, pages 175-190.
Crossref
Monica Faraoni, Riccardo Rialti, Lamberto Zollo & Anna Claudia Pellicelli. (2019) Exploring e-Loyalty Antecedents in B2C e-Commerce. British Food Journal 121:2, pages 574-589.
Crossref
Chandra Sekhar Patro. 2019. Analyzing Human Behavior in Cyberspace. Analyzing Human Behavior in Cyberspace 139 166 .
Anwar Sadat Shimul & Ian Phau. (2021) Consumer Advocacy for Luxury Brands. Australasian Marketing Journal 26:3, pages 264-271.
Crossref
Sajad Rezaei, Maryam Emami & Nurlida Ismail. (2018) Paid internet advertising (PIA) and frequency of apps-buying decisions. Journal of Enterprise Information Management 31:3, pages 463-487.
Crossref
Srđan Šapić, Jovana Savić & Jovana Filipović. (2018) Uncertainty avoidance in purchase decision process. Marketing 49:3, pages 181-191.
Crossref
Nancy Awad & Sherif Saad Soliman. (2017) Studying the Impact of Egyptian Hotels' Websites Marketing on Customers' E-Satisfaction. International Journal of Tourism and Hospitality Management in the Digital Age 1:2, pages 53-63.
Crossref
Chandra Sekhar Patro. (2017) Consumer Attitude and Loyalty in Online Shopping Environments. International Journal of Cyber Behavior, Psychology and Learning 7:3, pages 57-72.
Crossref
Christine Balague & Zhenzhen Zhao. 2017. Apps Management and E-Commerce Transactions in Real-Time. Apps Management and E-Commerce Transactions in Real-Time 159 175 .
Maria Madlberger. 2017. Internetworked World. Internetworked World 139 149 .
Bernd W. Wirtz & Oliver Tuna Kurtz. (2016) Local e-government and user satisfaction with city portals – the citizens’ service preference perspective. International Review on Public and Nonprofit Marketing 13:3, pages 265-287.
Crossref
Thu Nguyen Quach, Charles Jebarajakirthy & Park Thaichon. (2016) The effects of service quality on internet service provider customers’ behaviour. Asia Pacific Journal of Marketing and Logistics 28:3, pages 435-463.
Crossref
Paramaporn Thaichon & Charles Jebarajakirthy. (2016) Evaluating specific service quality aspects which impact on customers’ behavioural loyalty in high-tech internet services. Asia Pacific Journal of Marketing and Logistics 28:1, pages 141-159.
Crossref
Shu-Ching Chen. 2016. Encyclopedia of E-Commerce Development, Implementation, and Management. Encyclopedia of E-Commerce Development, Implementation, and Management 1563 1571 .
Lina Pilelienė & Viktorija Grigaliūnaitė. (2016) A Model of Website Quality-Based E-Commerce Satisfaction Index. Scientific Annals of Economics and Business 63:1, pages 29-46.
Crossref
Gökçe Yüksek & Özen Kırant Yozcu. 2016. e-Consumers in the Era of New Tourism. e-Consumers in the Era of New Tourism 35 51 .
Sandeep Arya & Sandeep Srivastava. (2015) Effects of user’s primary need on relationship between e-loyalty and its antecedents. DECISION 42:4, pages 419-449.
Crossref
Nwamaka A. Anaza & Jing Zhao. (2013) Encounter-based antecedents of e-customer citizenship behaviors. Journal of Services Marketing 27:2, pages 130-140.
Crossref
George Christodoulides, Nina Michaelidou & Nikoletta Theofania Siamagka. (2013) A typology of internet users based on comparative affective states: evidence from eight countries. European Journal of Marketing 47:1/2, pages 153-173.
Crossref
Shumaila Yousafzai & Mirella Yani‐de‐Soriano. (2012) Understanding customer‐specific factors underpinning internet banking adoption. International Journal of Bank Marketing 30:1, pages 60-81.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.