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Work & Stress
An International Journal of Work, Health & Organisations
Volume 20, 2006 - Issue 1
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Original Articles

Work motivation, organisational identification, and well-being in call centre work

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Pages 60-83 | Published online: 23 Feb 2007

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Read on this site (16)

Long Ye, Shuzhen Liu, Fulei Chu, Qichao Zhang & Ming Guo. (2021) Effects of personality on job burnout and safety performance of high-speed rail drivers in China: the mediator of organizational identification. Journal of Transportation Safety & Security 13:7, pages 695-713.
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Niklas K. Steffens, Crystal J. LaRue, Catherine Haslam, Zoe C. Walter, Tegan Cruwys, Katie A. Munt, S. Alexander Haslam, Jolanda Jetten & Mark Tarrant. (2021) Social identification-building interventions to improve health: a systematic review and meta-analysis. Health Psychology Review 15:1, pages 85-112.
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Cullen C. Merritt, Sheila Suess Kennedy & Matt R. Kienapple. (2019) The Cost of Saving Money: Public Service Motivation, Private Security Contracting, and the Salience of Employment Status. Public Performance & Management Review 42:4, pages 920-946.
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Andrew B. Stafford. (2016) What matters to the public when they call the police? Insights from a call centre. Policing and Society 26:4, pages 375-392.
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Lorenzo Avanzi, Sebastian C. Schuh, Franco Fraccaroli & Rolf van Dick. (2015) Why does organizational identification relate to reduced employee burnout? The mediating influence of social support and collective efficacy. Work & Stress 29:1, pages 1-10.
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M. Sachiyo Shearman. (2013) American workers' organizational identification with a Japanese multinational manufacturer. The International Journal of Human Resource Management 24:10, pages 1968-1984.
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Jordi Escartín, Johannes Ullrich, Dieter Zapf, Elmar Schlüter & Rolf van Dick. (2013) Individual‐ and group‐level effects of social identification on workplace bullying. European Journal of Work and Organizational Psychology 22:2, pages 182-193.
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Lorenzo Avanzi, Rolf van Dick, Franco Fraccaroli & Guido Sarchielli. (2012) The downside of organizational identification: Relations between identification, workaholism and well-being. Work & Stress 26:3, pages 289-307.
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Laura Petitta & Michele Vecchione. (2011) Job Burnout, Absenteeism, and Extra Role Behaviors. Journal of Workplace Behavioral Health 26:2, pages 97-121.
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Cameron J. Newton & Nerina L. Jimmieson. (2009) Subjective fit with organizational culture: an investigation of moderating effects in the work stressor-employee adjustment relationship. The International Journal of Human Resource Management 20:8, pages 1770-1789.
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Chu-Hsiang Chang, RussellE. Johnson & Liu-Qin Yang. (2007) Emotional strain and organizational citizenship behaviours: A meta-analysis and review. Work & Stress 21:4, pages 312-332.
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Angie Yeonsook Im, Seonghee Cho & Dae-Young Kim. The cost of rude customers: customer incivility and employee performance. Current Issues in Tourism 0:0, pages 1-17.
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