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Work & Stress
An International Journal of Work, Health & Organisations
Volume 26, 2012 - Issue 2
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Original Articles

Can employees be emotionally drained by witnessing unpleasant interactions between coworkers? A diary study of induced emotion regulation

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Pages 112-129 | Published online: 01 May 2012

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (5)

Karen Niven, Catherine Connolly, Christopher B. Stride & Samuel Farley. (2022) Daily effects of face-to-face and cyber incivility via sadness, anger and fear. Work & Stress 36:2, pages 147-163.
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Susanne Scheibe. (2021) Employee age moderates within-person associations of daily negative work events with emotion regulation, attention, and well-being. European Journal of Work and Organizational Psychology 30:6, pages 872-886.
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Jordi Escartín, Maureen Dollard, Dieter Zapf & Steve W. J. Kozlowski. (2021) Multilevel emotional exhaustion: psychosocial safety climate and workplace bullying as higher level contextual and individual explanatory factors. European Journal of Work and Organizational Psychology 30:5, pages 742-752.
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Daniela Acquadro Maran, Massimo Zedda & Antonella Varetto. (2021) Male and female witnesses of mobbing: Gender difference in experiencing consequences. A cross-sectional study in an italian sample. Journal of Workplace Behavioral Health 36:1, pages 8-23.
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Chu-En Yang, Yao-Chin Wang & Jing Yang. (2020) Hotel Restaurant Service Employees’ Sources of Positive and Negative Emotions. Journal of Quality Assurance in Hospitality & Tourism 21:5, pages 542-563.
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Articles from other publishers (58)

Huiyao Liao, T. Brad Harris, Ning Li & Yuqing Han. (2023) Team conflict at the core: Exploring the influence of critical team member conflict on team creative functioning. Journal of Occupational and Organizational Psychology 97:2, pages 424-451.
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Wenyang Gao, Qingxiong (Derek) Weng, Anastasiia Popelnukha & Lincoln Jisuvei Sungu. (2024) Their bad experiences make me think twice: Customer‐to‐colleague incivility, self‐reflection, and improved service delivery. Applied Psychology.
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Dan Ni, Mengxi Yang, Senhan Luo & Wansi Chen. (2024) A third-party perspective for examining employee reactions to witnessing coworker incivility towards customers. Journal of Business Research 177, pages 114616.
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Morten Birkeland Nielsen, Ståle Valvatne Einarsen, Sana Parveen & Michael Rosander. (2024) Witnessing workplace bullying — A systematic review and meta-analysis of individual health and well-being outcomes. Aggression and Violent Behavior 75, pages 101908.
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Wing Lam, Ziguang Chen, Wen Wu & Cynthia Lee. (2023) Transmitting affective job insecurity (AJI) within teams: Layoff effects of AJI convergence on intrateam power struggles and team outcomes. Journal of Organizational Behavior 44:7, pages 1078-1093.
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Mamoona Arshad, Muhammad Abdur Rahman Malik & Shoaib Amjad Hussain. (2023) Silent victims: Negative effects of observing workplace deviance on employees’ emotional exhaustion and workplace thriving. Australian Journal of Management, pages 031289622311716.
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Dulini Fernando & Etlyn Kenny. (2022) The identity impact of witnessing selective incivility: A study of minority ethnic professionals. Journal of Occupational and Organizational Psychology 96:1, pages 56-80.
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Shailja Agarwal, Ritesh Pandey, Satish Kumar, Weng Marc Lim, Pankaj K. Agarwal & Ashish Malik. (2023) Workplace incivility: A retrospective review and future research agenda. Safety Science 158, pages 105990.
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Sanda Rašić Jelavić. (2022) Systematization of Antecedents and Effects of Workplace Incivility. Interdisciplinary Description of Complex Systems 20:5, pages 574-589.
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Yitong Yu, Yanning Li, Shi (Tracy) Xu & Gang Li. (2022) It's not just the victim: Bystanders' emotional and behavioural reactions towards abusive supervision. Tourism Management 91, pages 104506.
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Yu-Shan Huang, Shuqin Wei & Tyson Ang. (2021) The Role of Customer Perceived Ethicality in Explaining the Impact of Incivility Among Employees on Customer Unethical Behavior and Customer Citizenship Behavior. Journal of Business Ethics 178:2, pages 519-535.
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Xin Liu, Chenhui Zhao, Zimeng Chen & Qing Wang. (2022) Development and Validation of the Online Interaction Scale in Organizational Context. Frontiers in Psychology 13.
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Julia M. Kensbock, Lars Alkærsig & Carina Lomberg. (2021) The Epidemic of Mental Disorders in Business—How Depression, Anxiety, and Stress Spread across Organizations through Employee Mobility*. Administrative Science Quarterly 67:1, pages 1-48.
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Lisa E. Baranik, Yue Zhu, Mo Wang & Wei Zhuang. (2021) When does witnessing patient mistreatment hurt nurses' performance? Gauging the moderation roles of self-concern and other-orientation. Journal of Managerial Psychology 37:2, pages 170-185.
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Catherine Midel Deen, Yaqing He, Heath Gregg, Simon Lloyd D. Restubog & Anne O'Leary‐Kelly. (2022) Intimate partner aggression and work: An interdisciplinary review and agenda for future research. Journal of Organizational Behavior 43:2, pages 236-259.
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Frank L. K. Ohemeng & Veronica Adu-Brobbey. 2022. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 6578 6588 .
Tara C. Reich & Rashpal K. Dhensa-Kahlon. 2022. Handbook on Management and Employment Practices. Handbook on Management and Employment Practices 787 808 .
Geunhye Song. (2021) How Does Job Insecurity Affect Workplace Harassment? The Interaction Effect of Hypercompetitive Attitude, Coworker Impression Management, and Leader Narcissism. Frontiers in Psychology 12.
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Mercy C. Oyet. (2019) Investigating experienced supervisor incivility: Does presenteeism play a role?. Journal of Management & Organization 27:3, pages 544-563.
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Jennifer M I Loh, Einar B Thorsteinsson & Natasha M Loi. (2019) Workplace incivility and work outcomes: cross‐cultural comparison between Australian and Singaporean employees. Asia Pacific Journal of Human Resources 59:2, pages 305-329.
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Morten Birkeland Nielsen, Michael Rosander, Stefan Blomberg & Ståle Valvatne Einarsen. (2020) Killing two birds with one stone: how intervening when witnessing bullying at the workplace may help both target and the acting observer. International Archives of Occupational and Environmental Health 94:2, pages 261-273.
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Emily A. Vargas, Ramaswami Mahalingam & Riley A. Marshall. (2021) Witnessed Incivility and Perceptions of Patients and Visitors in Hospitals. Journal of Patient Experience 8, pages 237437352110280.
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Paul Maurice Conway, Annie Høgh, Cristian Balducci & Denis Kiyak Ebbesen. 2021. Pathways of Job-related Negative Behaviour. Pathways of Job-related Negative Behaviour 101 128 .
Tara C. Reich & Rashpal K. Dhensa-Kahlon. 2020. Handbook on Management and Employment Practices. Handbook on Management and Employment Practices 1 22 .
Kara Ng, Karen NivenHelge Hoel. (2019) ‘I could help, but . . .’: A dynamic sensemaking model of workplace bullying bystanders. Human Relations 73:12, pages 1718-1746.
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Ramón Martín-Brufau, Alejandro Martin-Gorgojo, Carlos Suso-Ribera, Eduardo Estrada, María-Eugenia Capriles-Ovalles & Santiago Romero-Brufau. (2020) Emotion Regulation Strategies, Workload Conditions, and Burnout in Healthcare Residents. International Journal of Environmental Research and Public Health 17:21, pages 7816.
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Zhanna Lyubykh, M. Sandy Hershcovis & Nick Turner. 2020. The Cambridge Handbook of Workplace Affect. The Cambridge Handbook of Workplace Affect 270 283 .
Khatiba Akhter, Muhammad Aslam Asghar & Nazir Haider Shah. (2020) Incivility, Role-Conflict, and Emotional Exhaustion in Teaching Profession: The Moderating Role of Gender. Journal of Business and Social Review in Emerging Economies 6:2, pages 859-868.
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Mohsin Bashir, Rizwan Shabbir, Sharjeel Saleem, Muhammad Abrar, Shahnawaz Saqib & Shahzad Habib Gill. (2020) Job-Related and Nonjob-Related Gossips Among Low-Ranked Employees in Unionized Service Organization. Frontiers in Psychology 11.
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Keri A. Pekaar, Dimitri van der Linden, Arnold B. Bakker & Marise Ph. Born. (2020) Dynamic self- and other-focused emotional intelligence: A theoretical framework and research agenda. Journal of Research in Personality 86, pages 103958.
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Alexander Serenko. (2020) Knowledge sabotage as an extreme form of counterproductive knowledge behavior: the perspective of the target. Journal of Knowledge Management 24:4, pages 737-773.
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Yariv Itzkovich, Niva Dolev & Moran Shnapper-Cohen. (2020) Does incivility impact the quality of work-life and ethical climate of nurses?. International Journal of Workplace Health Management 13:3, pages 301-319.
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伶婵 张. (2020) An Analysis of the Bystanders’ Psychological Response to the Workplace Incivility. Advances in Psychology 10:04, pages 416-424.
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Jun Huang, Gengxuan Guo, Dingping Tang, Tianyuan Liu & Liang Tan. (2019) An Eye for an Eye? Third Parties’ Silence Reactions to Peer Abusive Supervision: The Mediating Role of Workplace Anxiety, and the Moderating Role of Core Self-Evaluation. International Journal of Environmental Research and Public Health 16:24, pages 5027.
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Preeti S. Rawat, Shrabani B. Bhattacharjee & Vaishali Ganesh. (2019) Selective incivility, trust and general well-being: a study of women at workplace. Journal of Indian Business Research 12:3, pages 303-326.
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Lindsay Y. Dhanani & Matthew L. LaPalme. (2018) It’s Not Personal: A Review and Theoretical Integration of Research on Vicarious Workplace Mistreatment. Journal of Management 45:6, pages 2322-2351.
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N. Sharon Hill, Lynn R. Offermann & Kaitlin Thomas. (2018) Mitigating the Detrimental Impact of Maximum Negative Affect on Team Cohesion and Performance Through Face-to-Face Communication. Group & Organization Management 44:1, pages 211-238.
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Nyla Wofford, Andrew M. Defever & William J. Chopik. (2017) The Vicarious Effects of Discrimination: How Partner Experiences of Discrimination Affect Individual Health. Social Psychological and Personality Science 10:1, pages 121-130.
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Morten Birkeland Nielsen & Ståle Valvatne Einarsen. (2018) What we know, what we do not know, and what we should and could have known about workplace bullying: An overview of the literature and agenda for future research. Aggression and Violent Behavior 42, pages 71-83.
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Eyyüb Ensari Cicerali & Lütfiye Kaya Cicerali. 2018. Social Issues in the Workplace. Social Issues in the Workplace 776 802 .
Paul Maurice Conway, Annie Hogh, Cristian Balducci & Denis Kiyak Ebbesen. 2018. Pathways of Job-related Negative Behaviour. Pathways of Job-related Negative Behaviour 1 27 .
Frank L. K. Ohemeng & Veronica Adu-Brobbey. 2018. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 1 12 .
David Martínez-Iñigo & Antonio Crego. (2017) Evaluación de una intervención para la mejora de las competencias de regulación interpersonal del afecto y el bienestar laboral en una muestra de operadores penitenciarios del Uruguay.. Universitas Psychologica 16:3, pages 1.
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Melrona Kirrane, Deirdre O'Shea, Finian Buckley, Adele Grazi & Joanne Prout. (2017) Investigating the role of discrete emotions in silence versus speaking up. Journal of Occupational and Organizational Psychology 90:3, pages 354-378.
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Wendy C. Doucette & Rebecca L. Tolley. 2017. Emotion in the Library Workplace. Emotion in the Library Workplace 167 187 .
D. Lance FerrisMeng ChenSandy Lim. (2017) Comparing and Contrasting Workplace Ostracism and Incivility. Annual Review of Organizational Psychology and Organizational Behavior 4:1, pages 315-338.
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Eyyüb Ensari Cicerali & Lütfiye Kaya Cicerali. 2017. Handbook of Research on Organizational Culture and Diversity in the Modern Workforce. Handbook of Research on Organizational Culture and Diversity in the Modern Workforce 155 180 .
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Pauline SchilpzandIrene E. De Pater & Amir Erez. (2014) Workplace incivility: A review of the literature and agenda for future research. Journal of Organizational Behavior 37:S1.
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Ching-Wen Yeh. (2015) Linking customer verbal aggression and service sabotage. Journal of Service Theory and Practice 25:6, pages 877-896.
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Laurenz L. Meier & Sven Gross. (2015) Episodes of incivility between subordinates and supervisors: examining the role of self-control and time with an interaction-record diary study. Journal of Organizational Behavior 36:8, pages 1096-1113.
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Karen Niven, David Garcia, Ilmo van der Löwe, David Holman & Warren Mansell. (2015) Becoming popular: interpersonal emotion regulation predicts relationship formation in real life social networks. Frontiers in Psychology 6.
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Larissa Beattie & Barbara Griffin. (2014) Accounting for within‐person differences in how people respond to daily incivility at work. Journal of Occupational and Organizational Psychology 87:3, pages 625-644.
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Sandra L. Robinson, Wei Wang & Christian Kiewitz. (2014) Coworkers Behaving Badly: The Impact of Coworker Deviant Behavior upon Individual Employees. Annual Review of Organizational Psychology and Organizational Behavior 1:1, pages 123-143.
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Morten Birkeland Nielsen & Ståle Einarsen. (2013) Can observations of workplace bullying really make you depressed? A response to Emdad et al.. International Archives of Occupational and Environmental Health 86:6, pages 717-721.
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Tracey J. Devonport & Andrew M. Lane. (2013) Emotions and Emotion Regulation in a Female Couple Undergoing <i>in Vitro</i> Fertilization Treatment. Psychology 04:06, pages 25-33.
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