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Research Articles

Channel choice and the digital divide in e-government: the case of Egypt

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Pages 226-246 | Published online: 21 Mar 2012

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Rania S. Hussein & Amr Kais. (2021) Multichannel behaviour in the retail industry: evidence from an emerging market. International Journal of Logistics Research and Applications 24:3, pages 242-260.
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María Verónica Alderete. (2018) The mediating role of ICT in the development of open government. Journal of Global Information Technology Management 21:3, pages 172-187.
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Gülfiye Özcan Alp & Tüzin Baycan. Digital divide reflections on regional development disparities in Türkiye. Information Technology for Development 0:0, pages 1-18.
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Articles from other publishers (20)

Birgit Schenk, Mateusz Dolata, Christiane Schwabe & Gerhard Schwabe. (2021) What citizens experience and how omni-channel could help–insights from a building permit case. Information Technology & People 37:2, pages 944-965.
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Morten Hertzum. (2022) Citizens' information behavior in relation to electronic-government services: a systematic review. Journal of Documentation 78:6, pages 1437-1456.
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A. Paula Rodriguez Müller, Amandine Lerusse, Trui Steen & Steven Van de Walle. (2021) Understanding channel choice in users' reporting behavior: Evidence from a smart mobility case. Government Information Quarterly 38:1, pages 101540.
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Nilüfer GÜRER & Bengi DEMİRCİ. (2020) Yerel Yönetimlerde Sosyo-Ekonomik Gelişmişlik Seviyeleri ile Hizmet Talebi Arasıdaki İlişki: Muratpaşa Belediyesi Örneği. İDEALKENT 11:30, pages 767-794.
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Abeer Mosaad Ghareeb, Nagy Ramadan Darwish & Hesham Ahmed Hefney. (2020) Proposed Approach for Enhancing Adoption of E-Government Services Using AHP and PROMETHEE. International Journal of E-Services and Mobile Applications 12:3, pages 38-59.
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Christopher Reddick, Yueping Zheng & Bruce Perlman. (2020) Channel choice in China. Transforming Government: People, Process and Policy 14:1, pages 81-100.
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Poulomi Bhattacharya & Vivekananda Mukherjee. 2020. Digitalisation and Development. Digitalisation and Development 345 360 .
Anindita Paul. (2019) Assessing the Value of a Government Call Centre in India: A Case Study. IIM Kozhikode Society & Management Review 8:1, pages 23-33.
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Javiera Fernanda Medina Macaya, André Francisco Alves, Fernando Meirelles & Maria Alexandra Cunha. 2019. Electronic Government. Electronic Government 326 337 .
Stuti Saxena. (2018) Perception of corruption in e-government services post-launch of “Digital India”: role of demographic variables. Digital Policy, Regulation and Governance 20:2, pages 163-177.
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Bernd W. Wirtz & Paul F. Langer. (2016) Public Multichannel Management – an Integrated Framework of Off- and Online Multichannel Government Services. Public Organization Review 17:4, pages 563-580.
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Stuti Saxena. (2017) Factors influencing perceptions on corruption in public service delivery via e-government platform. foresight 19:6, pages 628-646.
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Naser Valaei & Mas Bambang Baroto. (2017) Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach. Computers in Human Behavior 73, pages 224-237.
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Wei-Ning Wu. (2017) Citizen Relationship Management System Users’ Contact Channel Choices: Digital Approach or Call Approach?. Information 8:1, pages 8.
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Wolfgang E. Ebbers, Marloes G.M. Jansen & Alexander J.A.M. van Deursen. (2016) Impact of the digital divide on e-government: Expanding from channel choice to channel usage. Government Information Quarterly 33:4, pages 685-692.
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Christian Østergaard Madsen & Pernille Kræmmergaard. (2015) The efficiency of freedom: Single parents' domestication of mandatory e-government channels. Government Information Quarterly 32:4, pages 380-388.
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Christian Ø. Madsen & Pernille Kræmmergaard. 2015. Electronic Government. Electronic Government 3 18 .
Anas R. Al-Soud, Hussein Al-Yaseen & Saheer H. Al-Jaghoub. (2014) Jordan’s e-Government at the crossroads. Transforming Government: People, Process and Policy 8:4, pages 597-619.
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Ying Lu. (2013) Construction of E-Government System Framework Based on the Information Resource Sharing. Applied Mechanics and Materials 347-350, pages 2275-2279.
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Ralf Plattfaut, Thomas Kohlborn, Sara Hofmann, Daniel Beverungen, Bjoern Niehaves, Michael Rackers & Jorg Becker. (2013) Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia. Unravelling (E-)Government Channel Selection: A Quantitative Analysis of Individual Customer Preferences in Germany and Australia.

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