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Original Articles

Emotional stylists: Strategies of expressive management among trainee hairdressers

Pages 419-434 | Received 30 Nov 1990, Published online: 07 Jan 2008

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Brian Parkinson & A.S. R. Manstead. (1993) Making sense of emotion in stories and social life. Cognition and Emotion 7:3-4, pages 295-323.
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Alicia A. Grandey. (2003) When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery. Academy of Management Journal 46:1, pages 86-96.
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Peter Totterdell & David Holman. (2003) Emotion regulation in customer service roles: Testing a model of emotional labor.. Journal of Occupational Health Psychology 8:1, pages 55-73.
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Russell Cropanzano, Howard M Weiss & Steven M Elias. 2003. Emotional and Physiological Processes and Positive Intervention Strategies. Emotional and Physiological Processes and Positive Intervention Strategies 45 89 .
David V. Day, Deidra J. Shleicher, Amy L. Unckless & Nathan J. Hiller. (2002) Self-monitoring personality at work: A meta-analytic investigation of construct validity.. Journal of Applied Psychology 87:2, pages 390-401.
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Linn Van Dyne, Karen A. Jehn & Anne Cummings. (2001) Differential effects of strain on two forms of work performance: individual employee sales and creativity. Journal of Organizational Behavior 23:1, pages 57-74.
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Brian Parkinson. (2016) Untangling the Appraisal-Emotion Connection. Personality and Social Psychology Review 1:1, pages 62-79.
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Linda L. PriceEric J. ArnouldPatrick Tierney. (2018) Going to Extremes: Managing Service Encounters and Assessing Provider Performance. Journal of Marketing 59:2, pages 83-97.
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Blake E. Ashforth & Ronald H. Humphrey. (1993) Emotional Labor in Service Roles: The Influence of Identity. Academy of Management Review 18:1, pages 88-115.
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