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Original Articles

Not Having What You Want versus Having What You Do Not Want: The Impact of Type of Negative Outcome on the Experience of Disappointment and Related Emotions

Pages 129-148 | Published online: 31 Aug 2010

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Michelle Cleary, Phil Escott, David Lees & Jan Sayers. (2017) High Hopes and Expectations: Consumer Disappointment and Recovery. Issues in Mental Health Nursing 38:3, pages 280-282.
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Sergei A. Samoilenko. (2014) The situation in Ukraine: one or many realities?. Russian Journal of Communication 6:2, pages 193-198.
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WilcoW. van Dijk, Catrin Finkenauer & Monique Pollmann. (2008) The Misprediction of Emotions in Track Athletics: Is Experience the Teacher of all Things?. Basic and Applied Social Psychology 30:4, pages 369-376.
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PatrickJ. Carroll, JamesA. Shepperd, Kate Sweeny, Erika Carlson & JoannP. Benigno. (2007) Disappointment for others. Cognition and Emotion 21:7, pages 1565-1576.
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David Mandel. (2003) Counterfactuals, emotions, and context. Cognition and Emotion 17:1, pages 139-159.
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Eduard Brandstätter & Willy CHRISTIAN Kriz. (2001) Hedonic Intensity of Disappointment and Elation. The Journal of Psychology 135:4, pages 368-380.
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Marcel Zeelenberg, Wilco W. van Dijk, Antony S.R. Manstead & Joop vanr de Pligt. (2000) On bad decisions and disconfirmed expectancies: The psychology of regret and disappointment. Cognition and Emotion 14:4, pages 521-541.
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Janina Haase, Klaus-Peter Wiedmann & Franziska Labenz. (2022) Brand hate, rage, anger & co.: Exploring the relevance and characteristics of negative consumer emotions toward brands. Journal of Business Research 152, pages 1-16.
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Eliane Sommerfeld. (2017) The Experience of Disappointment in the Context of Interpersonal Relations: an Exploration Using a Mixed Method Approach. Current Psychology 38:6, pages 1476-1489.
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L. Jean Harrison-Walker. (2019) The effect of consumer emotions on outcome behaviors following service failure. Journal of Services Marketing 33:3, pages 285-302.
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Ji Quan, Xiaofeng Wang, Chenghao Li & De Xia. (2019) Quantity Commitment Strategy and Effectiveness Analysis With Disappointment Aversion Strategic Consumers. IEEE Access 7, pages 67094-67106.
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Angela M. Legg, Sara E. Andrews, Ho Huynh, Arezou Ghane, Arnold Tabuenca & Kate Sweeny. (2014) Patients' anxiety and hope: predictors and adherence intentions in an acute care context. Health Expectations 18:6, pages 3034-3043.
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Emma J. Burns, Stephen J. Quinn, Amy P. Abernethy & David C. Currow. (2015) Caregiver Expectations: Predictors of a Worse Than Expected Caregiving Experience at the End of Life. Journal of Pain and Symptom Management 50:4, pages 453-461.
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Hannes Guenter, IJ. Hetty van Emmerik & Bert Schreurs. (2014) The negative effects of delays in information exchange: Looking at workplace relationships from an affective events perspective. Human Resource Management Review 24:4, pages 283-298.
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Qian Liu & Stephen Shum. (2013) Pricing and Capacity Rationing with Customer Disappointment Aversion. Production and Operations Management 22:5, pages 1269-1286.
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L. Jean Harrison‐Walker. (2012) The role of cause and affect in service failure. Journal of Services Marketing 26:2, pages 115-123.
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Zeynep Tanes, Kimberly E. Arnold, Abigail Selzer King & Mary Ann Remnet. (2011) Using Signals for appropriate feedback: Perceptions and practices. Computers & Education 57:4, pages 2414-2422.
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Song Kyun Seok & ???. (2011) The Effects of the Compensation Program on the Consumer Responses. Productivity Review 25:3, pages 115-149.
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Hannah Faye Chua, Richard Gonzalez, Stephan F. Taylor, Robert C. Welsh & Israel Liberzon. (2009) Decision-related loss: Regret and disappointment. NeuroImage 47:4, pages 2031-2040.
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Sarah O. Meadows. (2009) Is It There When You Need It?. Journal of Family Issues 30:8, pages 1070-1097.
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Maarten J.J. Wubben, David De Cremer & Eric van Dijk. (2009) How emotion communication guides reciprocity: Establishing cooperation through disappointment and anger. Journal of Experimental Social Psychology 45:4, pages 987-990.
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. 2009. Geld-zurück-Garantien. Geld-zurück-Garantien 37 98 .
David De Cremer, Maarten J. J. Wubben & Lieven Brebels. (2008) When Unfair Treatment Leads to Anger: The Effects of Other People's Emotions and Ambiguous Unfair Procedures 1 . Journal of Applied Social Psychology 38:10, pages 2518-2549.
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Frenk Van Harreveld, Joop van der Pligt & Loran Nordgren. (2011) The relativity of bad decisions: Social comparison as a means to alleviate regret. British Journal of Social Psychology 47:1, pages 105-117.
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Matthias Spörrle & Friedrich Försterling. (2010) Which thoughts can kill a boxer? Naive theories about cognitive and emotional antecedents of suicide. Psychology and Psychotherapy: Theory, Research and Practice 80:4, pages 497-512.
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Jolieke Mesken, Marjan P. Hagenzieker, Talib Rothengatter & Dick de Waard. (2007) Frequency, determinants, and consequences of different drivers’ emotions: An on-the-road study using self-reports, (observed) behaviour, and physiology. Transportation Research Part F: Traffic Psychology and Behaviour 10:6, pages 458-475.
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Kate Sweeny & James A. Shepperd. (2007) Being the Best Bearer of Bad Tidings. Review of General Psychology 11:3, pages 235-257.
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Inge M. Wetzer, Marcel Zeelenberg & Rik Pieters. (2007) “Never eat in that restaurant, I did!”: Exploring why people engage in negative word‐of‐mouth communication. Psychology & Marketing 24:8, pages 661-680.
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Rik Pieters & Marcel Zeelenberg. (2008) A Theory of Regret Regulation 1.1. Journal of Consumer Psychology 17:1, pages 29-35.
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Bernard Weiner. 2007. Emotion in Education. Emotion in Education 75 88 .
Terry Connolly & David Butler. (2006) Regret in economic and psychological theories of choice. Journal of Behavioral Decision Making 19:2, pages 139-154.
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Patrick Carroll, Kate Sweeny & James A. Shepperd. (2006) Forsaking Optimism. Review of General Psychology 10:1, pages 56-73.
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Gideon D. Markman, Robert A. Baron & David B. Balkin. (2005) Are perseverance and self-efficacy costless? Assessing entrepreneurs' regretful thinking. Journal of Organizational Behavior 26:1, pages 1-19.
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Thomas A. Langens. (2016) Potential Costs of Goal Imagery: The Moderating Role of Fear of Failure. Imagination, Cognition and Personality 23:1, pages 27-44.
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Gideon D Markman, Robert A Baron & David B Balkin. 2003. Cognitive Approaches to Entrepreneurship Research. Cognitive Approaches to Entrepreneurship Research 73 104 .
Şule Toktaş. (2002) Engendered emotions: Gender awareness of Turkish women mirrored through regrets in the course of life. Women's Studies International Forum 25:4, pages 423-431.
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Thomas A. Langens. (2016) Tantalizing Fantasies: Positive Imagery Induces Negative Mood in Individuals High in Fear of Failure. Imagination, Cognition and Personality 21:4, pages 281-292.
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Gideon D. MarkmanDavid B. BalkinRobert A. Baron. (2017) Inventors and New Venture Formation: the Effects of General Self–Efficacy and Regretful Thinking. Entrepreneurship Theory and Practice 27:2, pages 149-165.
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James A. Shepperd & James K. McNulty. (2016) The Affective Consequences of Expected and Unexpected Outcomes. Psychological Science 13:1, pages 85-88.
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Rand D. Conger, Lora Ebert Wallace, Yumei Sun, Ronald L. Simons, Vonnie C. McLoyd & Gene H. Brody. (2002) Economic pressure in African American families: A replication and extension of the family stress model.. Developmental Psychology 38:2, pages 179-193.
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Eduard Brandstätter & Herbert Schwarzenberger. (2016) Beyond the Gambling Paradigm: Internal Controllability in Decision-Making. Psychological Reports 89:2, pages 259-266.
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EDUARD BRANDSTATTER. (2001) BEYOND THE GAMBLING PARADIGM: INTERNAL CONTROLLABILITY IN DECISION-MAKING. Psychological Reports 89:6, pages 259.
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Marcel Zeelenberg & Rik Pieters. (2016) Comparing Service Delivery to What Might Have Been. Journal of Service Research 2:1, pages 86-97.
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Marcel Zeelenberg, Wilco W van Dijk & Antony S.R Manstead. (1998) Reconsidering the Relation between Regret and Responsibility. Organizational Behavior and Human Decision Processes 74:3, pages 254-272.
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Eric Schniter & Timothy W. Shields. (2013) Recalibrational Emotions and the Regulation of Trust-Based Behaviors. SSRN Electronic Journal.
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