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The Reference Librarian Volume 51, 2009 - Issue 1
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Articles

The Three R's: Rapport, Relationship, and Reference

Matt Stock Fine & Applied Arts Librarian, University of Oklahoma Library, Norman, OKCorrespondence[email protected]
Pages 45-52 | Published online: 23 Dec 2009

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Zoe Blecher-Cohen. (2019) The Student Connection: Thinking Critically on Library Anxiety and Information Literacy. Public Services Quarterly 15:4, pages 359-367.
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Articles from other publishers (4)

Ann Agee. (2019) Language style matching as a measure of librarian/patron engagement in email reference transactions. The Journal of Academic Librarianship 45:6, pages 102069.
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. 2019. Interactional Studies of Qualitative Research Interviews. Interactional Studies of Qualitative Research Interviews.
Marie L. Radford & Lynn Silipigni Connaway. (2013) Not dead yet! A longitudinal study of query type and ready reference accuracy in live chat and IM reference. Library & Information Science Research 35:1, pages 2-13.
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Jung‐Jung Chang & Chyan Yang. (2012) Viable or vital? Evaluation of IM services from patrons' perspectives. The Electronic Library 30:1, pages 70-88.
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