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The Reference Librarian Volume 54, 2013 - Issue 2
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Articles

Adding Value at the Desk: How Technology and User Expectations are Changing Reference Work

Ronald Martin Solorzano UCLA Graduate School of Education and Information Studies, Los Angeles, CACorrespondence[email protected]
Pages 89-102 | Published online: 05 Apr 2013

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Read on this site (5)

Daryl L. Superio, Mary Grace H. Oliveros, Vince Ervin V. Palcullo & Joy F. Geromiano. (2020) The information-seeking behavior of aquatic science librarians in response to a query. Public Services Quarterly 16:4, pages 280-291.
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Pamela J. Howard. (2019) Can Academic Library Instant Message Transcripts Provide Documentation of Undergraduate Student Success?. Journal of Web Librarianship 13:1, pages 61-87.
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Stephen P. Buss. (2016) Do We Still Need Reference Services in the Age of Google and Wikipedia?. The Reference Librarian 57:4, pages 265-271.
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Martin Garnar. (2016) Whither the Reference Desk? 20th Century Values in a 21st Century Service Model. The International Information & Library Review 48:3, pages 211-216.
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Thomas Reio, Silvana Chambers, Mariya Gavrilova-Aguilar & Kim Nimon. (2015) Commonality Analysis: A Reference Librarian’s Tool for Decomposing Regression Effects. The Reference Librarian 56:4, pages 315-326.
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Articles from other publishers (4)

Martin Garnar & Joel Tonyan. (2021) Library as place: Understanding contradicting user expectations. The Journal of Academic Librarianship 47:5, pages 102391.
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Jiebei Luo. (2017) Shall we chat? A statistical case study of chat reference utilization. The Bottom Line 30:2, pages 163-184.
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. 2016. The Invisible Librarian. The Invisible Librarian 321 336 .
Diane Fulkerson. 2014. Encyclopedia of Information Science and Technology, Third Edition. Encyclopedia of Information Science and Technology, Third Edition 5723 5729 .

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