Citations (8)
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Alex P. Watson. (2023) Pandemic Chat: A Comparison of Pandemic-Era and Pre-Pandemic Online Chat Questions at the University of Mississippi Libraries. Internet Reference Services Quarterly 27:1, pages 25-36.
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Nestor L. Osorio & Alissa Droog. (2021) Exploring the Impact of the Pandemic on Reference and Research Services: A Literature Review. New Review of Academic Librarianship 27:3, pages 280-300.
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Sheeji Kathuria. (2021) Library Support in Times of Crisis: An Analysis of Chat Transcripts During COVID. Internet Reference Services Quarterly 25:3, pages 107-119.
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Lindsey Wharton & Emily Zoe Mann. (2020) Transitioning Online Reference Staffing Models: Assessing and Balancing Needs of Patrons and Practitioners. The Reference Librarian 61:1, pages 15-24.
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Articles from other publishers (4)
Megan Vladoiu, Pnina Fichman & Jieli Liu. (2023) Gender and racial bias in email reference services. Reference Services Review 51:3/4, pages 302-318.
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Robert Tomaszewski. (2023) Library snackables: A study of one-minute library videos. The Journal of Academic Librarianship 49:2, pages 102647.
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Dessy Harisanty, Nove E Variant Anna, Tesa Eranti Putri, Aji Akbar Firdaus & Nurul Aida Noor Azizi. (2023) Is adopting artificial intelligence in libraries urgency or a buzzword? A systematic literature review. Journal of Information Science, pages 016555152211410.
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Mariana Lapidus, Irena Bond, Erin Wentz, Samuel Bishop King & Susan S. Mahnken. (2020) Measuring the quality of reference services provided by paraprofessionals at an academic library. The Journal of Academic Librarianship 46:5, pages 102198.
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