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Scandinavian Journal of Primary Health Care Volume 37, 2019 - Issue 2
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Research Articles

Do callers to out-of-hours care misuse an option to jump the phone queue?

J. F. EbertResearch Unit for General Practice, Department of Public Health, Aarhus University, Aarhus C, Denmark; Correspondence[email protected]
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L. HuibersResearch Unit for General Practice, Department of Public Health, Aarhus University, Aarhus C, Denmark; ;Section for General Medical Practice, Department of Public Health, Aarhus University, Aarhus C, Denmark; View further author information
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B. ChristensenSection for General Medical Practice, Department of Public Health, Aarhus University, Aarhus C, Denmark; View further author information
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F. K. LippertEmergency Medical Services Copenhagen, Capital Region of Denmark, Copenhagen, DenmarkView further author information
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M. B. ChristensenResearch Unit for General Practice, Department of Public Health, Aarhus University, Aarhus C, Denmark; View further author information
Pages 207-217 | Received 23 Oct 2018, Accepted 30 Dec 2018, Published online: 09 May 2019

Citations (5)

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Read on this site (2)

Anette Grønning, Line Maria Simonsen, Elle C. Lüchau, Elisabeth Assing Hvidt & Maja Klausen. (2024) My time, your time, our time. Older patients’ and GPs’ time sensibilities around email consultations. Health Sociology Review 33:1, pages 43-58.
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Bent Håkan Lindberg, Ingrid Keilegavlen Rebnord & Sigurd Høye. (2021) Phone triage nurses’ assessment of respiratory tract infections – the tightrope walk between gatekeeping and service providing. A qualitative study. Scandinavian Journal of Primary Health Care 39:2, pages 139-147.
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Articles from other publishers (3)

Kojiro Morita, Ryota Inokuchi, Xueying Jin & Nanako Tamiya. (2022) A Scoping Review of After-Hours House Call Systems and Outcome in Different Countries諸外国における時間外往診体制の現状とアウトカム評価に関するスコーピングレビュー. An Official Journal of the Japan Primary Care Association 45:1, pages 10-24.
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Lisa Viktorsson, Eva Törnvall, Magnus Falk, Ingrid Wåhlin & Pia Yngman‐Uhlin. (2021) Young adults' healthcare utilisation and healthcare needs: Perceptions and experiences of healthcare providers. Health Expectations 25:1, pages 245-253.
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Jonas Fynboe Ebert, L Huibers, Bo Christensen, Helle Collatz Christensen & Morten Bondo Christensen. (2020) Does an emergency access button increase the patients’ satisfaction and feeling of safety with the out-of-hours health services? A randomised controlled trial in Denmark. BMJ Open 10:9, pages e030267.
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