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British Journal of Guidance & Counselling Volume 22, 1994 - Issue 2
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Research and practice

Telephone counsellors' conceptualising abilities and counselling skills

Jim McLennan Department of Psychology, Swinburne University of Technology, John Street, Hawthorn, Victoria, 3122, Australia
,
Kathy Culktn Department of Psychology, Swinburne University of Technology, John Street, Hawthorn, Victoria, 3122, Australia
&
Peta Courtney Department of Psychology, Swinburne University of Technology, John Street, Hawthorn, Victoria, 3122, Australia
Pages 183-195 | Published online: 16 Oct 2007

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Read on this site (5)

Kerrie Shandley & Susan Moore. (2008) Evaluation of Gambler's Helpline: A Consumer Perspective. International Gambling Studies 8:3, pages 315-330.
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Colin Gardner & Nick Turner. (2002) Spaces for Voices: A narrative of teaching outside our disciplines. Teaching in Higher Education 7:4, pages 457-471.
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Maxine Rosenfield. (2002) Electronic Technology for Social Work Education and Practice: The Application of Telephone Technology to Counseling. Journal of Technology in Human Services 20:1-2, pages 173-181.
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Irene Bobevski & Jim Mclennan. (1998) The Telephone Counseling Interview as a Complex, Dynamic, Decision Process: A Self-Regulation Model of Counselor Effectiveness. The Journal of Psychology 132:1, pages 47-60.
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Irene Bobevski, AlinaM. Holgate & Jim Mclennan. (1997) Characteristics of effective telephone counselling skills. British Journal of Guidance & Counselling 25:2, pages 239-249.
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Articles from other publishers (4)

Joanne Shaw, Jane Young, Phyllis Butow, Suzanne Chambers, Lorna O’Brien & Michael Solomon. (2013) Delivery of telephone-based supportive care to people with cancer: An analysis of cancer helpline operator and cancer nurse communication. Patient Education and Counseling 93:3, pages 444-450.
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Steve Hemingway & Janet Lees. (2001) Educating NHS Direct advisors to support the client with mental health problems: using role-play as a tool to facilitate skill acquisition. Nurse Education in Practice 1:3, pages 127-133.
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Russell AshmoreSteve HemingwayJanet Lees & Mark Barker. (2001) Assessing therapeutic intervention used by NHS Direct nurse advisers. British Journal of Nursing 10:10, pages 662-664.
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Mary M. Omodei & Jim McLennan. (2016) Studying Complex Decision Making in Natural Settings: Using a Head-Mounted Video Camera to Study Competitive Orienteering. Perceptual and Motor Skills 79:3_suppl, pages 1411-1425.
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