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Studies in Higher Education Volume 46, 2021 - Issue 6
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Articles

Using insights from (public) services management to improve student engagement in higher education

Kim J. Cassidya Edge Hill Business School, Edge Hill University, Ormskirk, UK
,
Malcolm N. Sullivanb Department of Marketing, Nottingham Trent University, Nottingham, UKCorrespondence[email protected]
&
Zoe J. Radnorc City, University of London, London, UK
Pages 1190-1206 | Published online: 13 Sep 2019

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Read on this site (5)

O. Raphael Oseghale, Chinedu Ochei, Michael Oyelere & Akua Nyantakyiwaa. (2023) Class participation points and postgraduate business students’ engagement: the case of a UK university. Innovations in Education and Teaching International 0:0, pages 1-16.
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Tatiana Karabchuk & Yana Roshchina. (2023) Predictors of student engagement: the role of universities’ or importance of students’ background?. European Journal of Higher Education 13:3, pages 327-346.
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Sunghoe Lee. (2021) Unpacking the black box of a mature student’s processes of social engagement: focusing on reflexivity, structure and agency. Cambridge Journal of Education 51:6, pages 785-801.
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Caroline Sarah Jones & Huw Bell. Under increasing pressure in the wake of COVID-19: a systematic literature review of the factors affecting UK undergraduates with consideration of engagement, belonging, alienation and resilience. Perspectives: Policy and Practice in Higher Education 0:0, pages 1-11.
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Zichao Nie & Hossein Zarei. A cross-cultural study on the career counseling service ecosystem: implications for higher education marketing. Journal of Marketing for Higher Education 0:0, pages 1-27.
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Articles from other publishers (8)

Wei Ni. (2024) Research on school social work methodology based on predictive control and architectural innovations. Applied Mathematics and Nonlinear Sciences 9:1.
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Tali Gazit. (2023) “For students shall not live by Zoom alone”: psychological factors explaining the engagement of students during the COVID-19. Information and Learning Sciences.
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Chris Jones & Yuan Wang. (2022) The performance effects of international study placements versus work placements. Higher Education 85:3, pages 689-710.
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Neeru Malhotra, Bernadette Frech, Peter Leeflang, Young-Ah Kim & Helen Higson. (2022) Understanding how satisfactory service relationships can be mutually beneficial in the higher education context. European Journal of Marketing 57:2, pages 562-598.
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Khalid Benabbes, Khalid Housni, Brahim Hmedna, Ahmed Zellou & Ali El Mezouary. (2023) A New Hybrid Approach to Detect and Track Learner’s Engagement in e-Learning. IEEE Access 11, pages 70912-70929.
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Negin Zarandi, Ana Maria Soares & Helena Alves. (2022) Student roles and behaviors in higher education co-creation – a systematic literature review. International Journal of Educational Management 36:7, pages 1297-1320.
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Loic Pengtao Li, Julia A. Fehrer, Roderick J. Brodie & Biljana Juric. (2021) Trajectories of influential conceptual articles in service research. Journal of Service Management 32:5, pages 645-672.
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Abdulaziz Alhubaishy & Abdulmajeed Aljuhani. (2021) The challenges of instructors’ and students’ attitudes in digital transformation: A case study of Saudi Universities. Education and Information Technologies 26:4, pages 4647-4662.
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