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Maritime Policy & Management
The flagship journal of international shipping and port research
Volume 35, 2008 - Issue 5
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Original Articles

Testing the SERVQUAL scale in the passenger port industry: a confirmatory study

Angelos Pantouvakis University of Ioannina, Laboratory of Business Administration, GreeceCorrespondence[email protected]
,
Constantinos Chlomoudis Department of Maritime Studies, University of Piraeus, Greece
&
Athanassios Dimas University of Ioannina, Laboratory of Business Administration, Greece
Pages 449-467 | Published online: 27 Jul 2010

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Işık Özge Yumurtacı Hüseyinoğlu, Herbert Kotzab, Kübra Göksu Köstepen & Tilo Halaszovich. (2020) Assessing consumer logistics functions in grocery shopping: Evidence from an emerging market. Journal of Marketing Channels 26:1, pages 72-86.
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Ching-Chiao Yang & Ching-Cheng Chao. (2017) How relationship marketing, switching costs, and service quality impact customer satisfaction and loyalty in Taiwan’s airfreight forwarding industry?. Transportmetrica A: Transport Science 13:8, pages 679-707.
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Show-Hui S. Huang & Wen-Kai K. Hsu. (2016) An assessment of service quality for international distribution centers in Taiwan – a QFD approach with fuzzy AHP. Maritime Policy & Management 43:4, pages 509-523.
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Wen-Kai K. Hsu, Hong-Fwu Yu & Show-Hui S. Huang. (2015) Evaluating the service requirements of dedicated container terminals: a revised IPA model with fuzzy AHP. Maritime Policy & Management 42:8, pages 789-805.
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Tony Schellinck & Mary R. Brooks. (2014) Improving port effectiveness through determinance/performance gap analysis. Maritime Policy & Management 41:4, pages 328-345.
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Henry Oliver & Jeremy Koeberg. (2013) Quality assurance: Adapting SERVQUAL to measure the perceived quality of pre-service teachers' Teaching Practice experience. Africa Education Review 10:sup1, pages S183-S206.
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Su-Han Woo, Stephen Pettit, Anthony Beresford & Dong-Wook Kwak. (2012) Seaport Research: A Decadal Analysis of Trends and Themes Since the 1980s. Transport Reviews 32:3, pages 351-377.
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Mary R. Brooks, Tony Schellinck & Athanasios A. Pallis. (2011) A systematic approach for evaluating port effectiveness. Maritime Policy & Management 38:3, pages 315-334.
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Articles from other publishers (21)

Mahboobeh Golestanizadeh, Hadi Sarvari, Daniel W. M. Chan, Nerija Banaitienė & Audrius Banaitis. (2023) MANAGERIAL OPPORTUNITIES IN APPLICATION OF BUSINESS INTELLIGENCE IN CONSTRUCTION COMPANIES. JOURNAL OF CIVIL ENGINEERING AND MANAGEMENT 29:6, pages 487-500.
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Ardvin Kester S. Ong, Yogi Tri Prasetyo, Fae Coleen Lagura, Rochelle Nicole Ramos, Keenan Mark Sigua, Jomy Anne Villas, Reny Nadlifatin, Michael Nayat Young & John Francis T. Diaz. (2023) Determining tricycle service quality and satisfaction in the Philippine urban areas: A SERVQUAL approach. Cities 137, pages 104339.
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Constantinos Chlomoudis, Anastasia Konstantinou, Petros Kostagiolas & Petros Pallis. (2022) Information needs and information-seeking behaviour of maritime students: a systematic literature review using the PRISMA method. Library Management 43:5, pages 353-369.
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Thang Quyet Nguyen, Lan Thi Tuyet Ngo, Nguyen Tan Huynh, Thanh Le Quoc & Long Van Hoang. (2022) Assessing port service quality: An application of the extension fuzzy AHP and importance-performance analysis. PLOS ONE 17:2, pages e0264590.
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Gyeongho Kim & Sunghoon Lim. (2022) Development of an Interpretable Maritime Accident Prediction System Using Machine Learning Techniques. IEEE Access 10, pages 41313-41329.
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Min-Ho Ha, Zaili Yang & Young-Joon Seo. 2021. International Encyclopedia of Transportation. International Encyclopedia of Transportation 396 405 .
Ieva Meidutė-Kavaliauskienė, Virgilija Vasilienė-Vasiliauskienė & Aidas Vasilis Vasiliauskas. (2020) IDENTIFICATION OF SECTORAL LOGISTICS SERVICE QUALITY GAPS BY APPLYING SERVQUAL METHOD. Transport 35:4, pages 419-434.
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George K. Vaggelas. (2019) Measurement of port performance from users’ perspective. Maritime Business Review 4:2, pages 130-150.
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. 2019. Modeling of Transport Demand. Modeling of Transport Demand 419 445 .
Reenu Maskey, Jiangang Fei & Hong-Oanh Nguyen. (2018) Use of exploratory factor analysis in maritime research. The Asian Journal of Shipping and Logistics 34:2, pages 91-111.
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Min-Ho Ha, Zaili Yang, Theo Notteboom, Adolf K.Y. Ng & Man-Wook Heo. (2017) Revisiting port performance measurement: A hybrid multi-stakeholder framework for the modelling of port performance indicators. Transportation Research Part E: Logistics and Transportation Review 103, pages 1-16.
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Show-Hui S Huang & Wen-Kai K Hsu. (2016) A knowledge gap model for improving service quality of international distribution centers. Maritime Economics & Logistics.
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Show-Hui S. Huang & Wen-Kai K. Hsu. (2016) Evaluating the service requirements of combination air cargo carriers. Asia Pacific Management Review 21:1, pages 1-8.
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Ji Yeong Pak, Vinh V. Thai & Gi Tae Yeo. (2015) Fuzzy MCDM Approach for Evaluating Intangible Resources Affecting Port Service Quality. The Asian Journal of Shipping and Logistics 31:4, pages 459-468.
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Irene Gil Saura, Gloria Berenguer Contri, María Eugenia Ruiz Molina & Santiago Ospina Pinzón. (2015) La calidad y el valor percibido en el transporte de mercancías en España y su importancia en la segmentación de clientes. Innovar 25:58, pages 105-123.
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Ieva Meidutė-Kavaliauskienė, Artūras Aranskis & Michail Litvinenko. (2014) Consumer Satisfaction with the Quality of Logistics Services. Procedia - Social and Behavioral Sciences 110, pages 330-340.
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Ieva Meidutė, Michail Litvinenko & Artūras Aranskis. (2012) Logistics Cooperation: Integrated Logistics ServicesLogistinis bendradarbiavimas: kompleksinės logistinės paslaugos. Verslas: teorija ir praktika 13:4, pages 343-351.
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Zrinka Marušić, Ivan Sever & Neven Ivandić. 2012. Cruise Tourism and Society. Cruise Tourism and Society 3 16 .
Constantinos I. Chlomoudis, Petros A. Kostagiolas & Christos D. Lampridis. (2011) Quality and safety systems for the port industry: empirical evidence for the main Greek ports. European Transport Research Review 3:2, pages 85-93.
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Pantouvakis. (2010) Marketing Strategies in Port Industry: An Exploratory Study and a Research Agenda. American Journal of Economics and Business Administration 2:1, pages 64-72.
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Chul Hwan Han & 권재현. (2009) An Empirical Study on Service Quality, Customer Satisfaction, and Behavior Intention in the International Passenger Terminal - Evidence from the Port of Busan and Inchon -. Journal of Shipping and Logistics 25:3, pages 717-739.
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