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Maritime Policy & Management
The flagship journal of international shipping and port research
Volume 41, 2014 - Issue 4
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Original Articles

Improving port effectiveness through determinance/performance gap analysis

Tony SchellinckF.C. Manning Chair in Economics and Business, Kenneth C. Rowe Management Building, Dalhousie University, 6100 University Ave., Halifax NS, Canada
&
Mary R. BrooksWilliam A. Black Chair of Commerce, Kenneth C. Rowe Management Building, Dalhousie University, 6100 University Ave., Halifax NS, CanadaCorrespondence[email protected]
Pages 328-345 | Published online: 01 Jul 2013

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Read on this site (5)

Marco Ferretti, Adele Parmentola, Francesco Parola & Marcello Risitano. (2017) Strategic monitoring of port authorities activities: Proposal of a multi-dimensional digital dashboard. Production Planning & Control 28:16, pages 1354-1364.
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Show-Hui S. Huang & Wen-Kai K. Hsu. (2016) An assessment of service quality for international distribution centers in Taiwan – a QFD approach with fuzzy AHP. Maritime Policy & Management 43:4, pages 509-523.
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Tony Schellinck & Mary R. Brooks. (2016) Developing an instrument to assess seaport effectiveness in service delivery. International Journal of Logistics Research and Applications 19:2, pages 143-157.
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Mary R. Brooks & Tony Schellinck. (2015) Measuring port effectiveness: what really determines cargo interests’ evaluations of port service delivery?. Maritime Policy & Management 42:7, pages 699-711.
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Mychal Langenus & Michaël Dooms. (2015) Port industry performance management: a meso-level gap in literature and practice?. International Journal of Logistics Research and Applications 18:3, pages 251-275.
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Fangbing Hu, Wenqing Kong, John L. Innes, Wanli Wu, Terry Sunderland & Guangyu Wang. (2022) Residents’ Perceptions toward Tourism Development: A Case Study from Grand Canyon National Park, USA. Sustainability 14:20, pages 13128.
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Zhongzhen Yang, Feng LianDongxu Chen. (2022) Impacts of Public Bicycles on Young People's Travel Mode Choices with Consideration of Chosen Intentions. Journal of Urban Planning and Development 148:2.
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Hui-Wen Vivian Tang & Lynne Lee. (2021) Developing an Organizational Climate Diagnostic Instrument for Junior High Schools in Taiwan. SAGE Open 11:1, pages 215824402198926.
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Cheng Jiannan, Lian feng & Yang Zhongzhen. (2020) Impacts of the choice habits of port users on the effects and efficiencies of port investment. Transport Policy 99, pages 203-214.
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Okan Duru, Cassia B. Galvao, Joan Mileski, Leo Tadeu Robles & Amir Gharehgozli. (2020) Developing a comprehensive approach to port performance assessment. The Asian Journal of Shipping and Logistics 36:4, pages 169-180.
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Min-Ho Ha, Zaili Yang & Jasmine Siu Lee Lam. (2019) Port performance in container transport logistics: A multi-stakeholder perspective. Transport Policy 73, pages 25-40.
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A. Z. Kaleem, N. Naheed & S. M. Ahmad. (2016) Evidencing Personal & Professional Development, Perspective of a Surgical Trainee. Surgical Science 07:03, pages 157-169.
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Maria V. Ciasullo, Rocco Palumbo & Debora Tortora. (2015) Managerial issues in the seaport supply chain. an exploratory literature review. ESPERIENZE D'IMPRESA:2, pages 9-32.
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Mary R. BrooksTony Schellinck. (2015) Measuring Port Effectiveness. Transportation Research Record: Journal of the Transportation Research Board 2479:1, pages 42-48.
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Mary R. Brooks & Tony Schellinck. (2013) Measuring port effectiveness in user service delivery: What really determines users' evaluations of port service delivery?. Research in Transportation Business & Management 8, pages 87-96.
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