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Maritime Policy & Management
The flagship journal of international shipping and port research
Volume 43, 2016 - Issue 4
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Original Articles

An assessment of service quality for international distribution centers in Taiwan – a QFD approach with fuzzy AHP

Show-Hui S. HuangDepartment of International Business & Trade, Shu-Te University, Kaohsiung County, Taiwan R.O.CCorrespondence[email protected]
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Wen-Kai K. HsuDepartment of Shipping & Transportation Management, National Kaohsiung Marine University, Kaohsiung County, Taiwan, R.O.CView further author information
Pages 509-523 | Published online: 29 Jan 2016

Citations (8)

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Read on this site (2)

Nicolas Haber, Mario Fargnoli & Tomohiko Sakao. (2020) Integrating QFD for product-service systems with the Kano model and fuzzy AHP. Total Quality Management & Business Excellence 31:9-10, pages 929-954.
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HaiYan Wang & Son Nguyen. (2017) Prioritizing mechanism of low carbon shipping measures using a combination of FQFD and FTOPSIS. Maritime Policy & Management 44:2, pages 187-207.
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Articles from other publishers (6)

Saleh Abu Dabous, Mohammad AL Ayoub, Mohammed Alsharqawi & Fatma Hosny. (2024) An integrated model for selecting bridge structural systems using quality function deployment and analytical hierarchy process. Journal of Infrastructure Intelligence and Resilience 3:2, pages 100096.
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Jian Zhou, Yixuan Shen, Athanasios A. Pantelous & Yanbao Liu. (2024) Quality Function Deployment: A Bibliometric-Based Overview. IEEE Transactions on Engineering Management 71, pages 1180-1201.
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Mukerrem Bahar Baskir. (2023) A novel belief-based QFD-AHP model in interval type-2 fuzzy environment for lean after-sales service in automotive industry. International Journal of Lean Six Sigma 14:3, pages 653-678.
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Mohammad Ali Beheshtinia, Fatima Sedady, Masood Fathi, Morteza Ghobakhloo & Mohammad Iranmanesh. (2023) A Fuzzy Three-Dimensional House of Quality to Integrate and Coordinate Departments’ Activities in Organizations. IEEE Access 11, pages 90538-90553.
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Leonardo Medeiros Vaz de Oliveira, Hugo Ferreira dos Santos, Mariana Rodrigues de Almeida & José Alfredo Ferreira Costa. (2020) Quality Function Deployment and Analytic Hierarchy Process: A literature review of their joint application. Concurrent Engineering 28:3, pages 239-251.
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Wen-Kai K. Hsu, Shu-Jun Lian & Show-Hui S. Huang. (2020) An assessment model based on a hybrid MCDM approach for the port choice of liner carriers. Research in Transportation Business & Management 34, pages 100426.
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