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Health Marketing Quarterly Volume 27, 2010 - Issue 2
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Original Articles

Patient Influences on Satisfaction and Loyalty for GP Services

Sharyn Rundle-Thiele Griffith Business School, Griffith University, Nathan, Queensland, AustraliaCorrespondence[email protected]
&
Rebekah Russell-Bennett School of Advertising, Marketing and Public Relations, Queensland University of Technology Brisbane, Queensland, Australia
Pages 195-214 | Published online: 04 May 2010

Citations (18)

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Read on this site (3)

Sandy Ng & Rebekah Russell-Bennett. (2015) The Role of Affect in Consumer Evaluation of Health Care Services. Health Marketing Quarterly 32:1, pages 31-47.
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Sam Fullerton & Tammy McCullough. (2014) Patient Proactivity: Behaviors, Attitudes, and Its Relationship With Satisfaction With the American Health Care Delivery System. Health Marketing Quarterly 31:1, pages 78-96.
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Joy Parkinson, Rebekah Russell-Bennett & Josephine Previte. (2012) Increasing Loyalty to Breastfeeding: Investigating a Product Development Strategy. Health Marketing Quarterly 29:3, pages 223-238.
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Articles from other publishers (15)

Yasemin ZENGİN & Şengül SAĞLAM. (2022) Özel Hastanelerde Müşteri Memnuniyeti Unsurları ve Sadakatin Büyükşehir-Şehir KıyaslamasıA Comparison of Customer Satisfaction Factors and Loyalty between Metropolitan and City Private Hospitals. Süleyman Demirel Üniversitesi Vizyoner Dergisi 13:33, pages 122-142.
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Lu Liu, Dinesh K. Gauri & Rupinder P. Jindal. (2021) The Role of Patient Satisfaction in Hospitals’ Medicare Reimbursements. Journal of Public Policy & Marketing 40:4, pages 558-570.
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Shu-Hui Chao, Mu-Kuan Chen & Hsin-Hung Wu. (2021) An LRFM Model to Analyze Outpatient Loyalty From a Medical Center in Taiwan. SAGE Open 11:3, pages 215824402110318.
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Shu-Hui Chao, Mu-Kuan Chen & Hsin-Hung Wu. (2021) An Empirical Study of Hospital’s Outpatient Loyalty From a Medical Center in Taiwan. SAGE Open 11:2, pages 215824402110041.
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Sha Liu, Genqiang Li, Nan Liu & Wu Hongwei. (2021) The Impact of Patient Satisfaction on Patient Loyalty with the Mediating Effect of Patient Trust. INQUIRY: The Journal of Health Care Organization, Provision, and Financing 58, pages 004695802110072.
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Somayeh Alizadeh & Meena Chavan. (2019) Perceived Cultural Distance in Healthcare in Immigrant Intercultural Medical Encounters. International Migration 58:4, pages 231-254.
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Pedro Reinares-Lara, Alfredo Rodríguez-Fuertes & Blanca Garcia-Henche. (2019) The Cognitive Dimension and the Affective Dimension in the Patient’s Experience. Frontiers in Psychology 10.
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Tailai Wu, Zhaohua Deng, Zhuo Chen, Donglan Zhang, Xiang Wu & Ruoxi Wang. (2019) Predictors of Patients’ Loyalty Toward Doctors on Web-Based Health Communities: Cross-Sectional Study. Journal of Medical Internet Research 21:9, pages e14484.
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Remedios Calero, Carlota Lorenzo & Martina G. Gallarza. (2018) Patient Segmentation Based on Patient Loyalty. Journal of Health Management 20:4, pages 508-534.
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Taqdees Fatima, Shahab Alam Malik & Asma Shabbir. (2018) Hospital healthcare service quality, patient satisfaction and loyalty. International Journal of Quality & Reliability Management 35:6, pages 1195-1214.
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Angela Dobele, Jane Fry, Sharyn Rundle-Thiele & Tim Fry. (2017) Caring for baby: what sources of information do mothers use and trust?. Journal of Services Marketing 31:7, pages 677-689.
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Wei-Jiao Zhou, Qiao-Qin Wan, Cong-Ying Liu, Xiao-Lin Feng & Shao-Mei Shang. (2017) Determinants of patient loyalty to healthcare providers: An integrative review. International Journal for Quality in Health Care 29:4, pages 442-449.
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Laura Gérard, Mathilde François, Marine de Chefdebien, Oliver Saint-Lary & Alain Jami. (2016) The patient, the doctor, and the patient’s loyalty: a qualitative study in French general practice. British Journal of General Practice 66:652, pages e810-e818.
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Alan J. Labonte, Justin K. Benzer, James F. BurgessJr.Jr., Irene E. Cramer, Mark Meterko, Terri K. Pogoda & Martin P. Charns. (2015) The Effects of Organization Design and Patient Perceptions of Care on Switching Behavior and Reliance on a Health Care System Across Time. Medical Care Research and Review 73:2, pages 182-204.
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Kim Psaila, Virginia Schmied, Cathrine Fowler & Sue Kruske. (2014) Discontinuities between maternity and child and family health services: health professional’s perceptions. BMC Health Services Research 14:1.
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