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Health Marketing Quarterly Volume 28, 2011 - Issue 3
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Original Articles

Best Practices of Total Quality Management Implementation in Health Care Settings

Faisal Talib Mechanical Engineering Section, University Polytechnic, Faculty of Engineering and Technology, Aligarh Muslim University, Aligarh, IndiaCorrespondence[email protected]
,
Zillur Rahman Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India
&
Mohammed Azam Department of Management Studies, Indian Institute of Technology Roorkee, Roorkee, India
Pages 232-252 | Published online: 04 Aug 2011

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Guilherme Luz Tortorella, Flavio Sanson Fogliatto, Vijaya Sunder M, Alejandro Mac Cawley Vergara & Roberto Vassolo. (2022) Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment. International Journal of Production Research 60:10, pages 3147-3169.
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Chen Zhang, Maria R.A. Moreira & Paulo S.A. Sousa. (2021) A bibliometric view on the use of total quality management in services. Total Quality Management & Business Excellence 32:13-14, pages 1466-1493.
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Weng Marc Lim. (2021) A marketing mix typology for integrated care: the 10 Ps. Journal of Strategic Marketing 29:5, pages 453-469.
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Jeevan Jyoti, Sumeet Kour & Jyoti Sharma. (2017) Impact of total quality services on financial performance: role of service profit chain. Total Quality Management & Business Excellence 28:7-8, pages 897-929.
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Jingjing Xiong, Zhen He, Ben Ke & Min Zhang. (2016) Development and validation of a measurement instrument for assessing quality management practices in hospitals: an exploratory study. Total Quality Management & Business Excellence 27:5-6, pages 465-478.
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Svetlana Bogomolova, P. J. Tan, S. P. Dunn & M. Bizjak-Mikic. (2016) Understanding the factors that influence patient satisfaction with ambulance services. Health Marketing Quarterly 33:2, pages 163-180.
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PaulG. Clark, Sage Bolte, Joanne Buzaglo, Mitch Golant, Louisa Daratsos & Matthew Loscalzo. (2012) From Distress Guidelines to Developing Models of Psychosocial Care: Current Best Practices. Journal of Psychosocial Oncology 30:6, pages 694-714.
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Katherine Coughlin & Michael A. Posencheg. (2023) Common Quality Improvement Methodologies Including the Model for Improvement, Lean, and Six Sigma. Clinics in Perinatology 50:2, pages 285-306.
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Nitin Gupta, Prem Vrat & Ravindra Ojha. (2022) Prioritizing enablers for service quality in healthcare sector – a DEMATEL approach. Journal of Health Organization and Management 36:5, pages 633-649.
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Reda M Lebcir & James D Sideras. (2021) The importance of learning and knowledge sharing to support implementation of total quality management in healthcare. British Journal of Healthcare Management 27:10, pages 1-10.
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Faisal Talib, Mohammad Asjad, Rajesh Attri, Arshad Noor Siddiquee & Zahid A. Khan. (2019) Ranking model of total quality management enablers in healthcare establishments using the best-worst method. The TQM Journal 31:5, pages 790-814.
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Tracey McDonald & Douglas Shaw. (2018) Benchmarking life quality support interventions in long‐term care using the Long‐Term Care Quality of Life scale. Nursing & Health Sciences.
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Anders Fundin, Bjarne Bergquist, Henrik Eriksson & Ida Gremyr. (2018) Challenges and propositions for research in quality management. International Journal of Production Economics 199, pages 125-137.
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Ivana Škarica & Ana-Marija Vrtodušić Hrgović. (2018) Implementation of Total Quality Management Principles in Public Health Institutes in the Republic of Croatia. International Journal of Productivity Management and Assessment Technologies 6:1, pages 1-16.
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Bara’ Tareq Qasrawi, Soud Mohammad Almahamid & Shadi Tareq Qasrawi. (2017) The impact of TQM practices and KM processes on organisational performance. International Journal of Quality & Reliability Management 34:7, pages 1034-1055.
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Steffie van Schoten, Carolien de Blok, Peter Spreeuwenberg, Peter Groenewegen & Cordula Wagner. (2016) The EFQM Model as a framework for total quality management in healthcare. International Journal of Operations & Production Management 36:8, pages 901-922.
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