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Ilgım Dara Benoit, Elizabeth G. Miller, Ann M. Mirabito & Jesse R. Catlin. (2023) Medical decision-making with tables and graphs: The role of cognition, emotions, and analytic thinking. Health Marketing Quarterly 40:1, pages 59-81.
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Young-Jin Seo & Ki-Hyun Um. (2022) The role of service quality in fostering different types of perceived value for student blended learning satisfaction. Journal of Computing in Higher Education 35:3, pages 521-549.
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Manik Batra & Udita Taneja. (2023) The influence of servicescape on behavioral intentions of customers in hospitals post the COVID-19 pandemic. International Journal of Pharmaceutical and Healthcare Marketing.
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Ramulu Bhukya & Justin Paul. (2023) Social influence research in consumer behavior: What we learned and what we need to learn? – A hybrid systematic literature review. Journal of Business Research 162, pages 113870.
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Lenka Mynaříková & Vít Pošta. (2022) The Effect of Consumer Confidence and Subjective Well-being on Consumers’ Spending Behavior. Journal of Happiness Studies 24:2, pages 429-453.
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Muhammad Khalilur Rahman, Noor Raihani Zainol, Noorshella Che Nawi, Ataul Karim Patwary, Wan Farha Wan Zulkifli & Md Mahmudul Haque. (2023) Halal Healthcare Services: Patients’ Satisfaction and Word of Mouth Lesson from Islamic-Friendly Hospitals. Sustainability 15:2, pages 1493.
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Yun Ai, Muhammad Khalilur Rahman, Md. Shah Newaz, Md. Abu Issa Gazi, Md. Atikur Rahaman, Abdullah Al Mamun & Xia Chen. (2022) Determinants of patients' satisfaction and trust toward healthcare service environment in general practice clinics. Frontiers in Psychology 13.
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Diana Gavilan & Gema Martinez-Navarro. (2022) Exploring user’s experience of push notifications: a grounded theory approach. Qualitative Market Research: An International Journal 25:2, pages 233-255.
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Amani Mallat, Demetris Vrontis & Alkis Thrassou. (2020) Patient satisfaction in the context of public–private partnerships. International Journal of Organizational Analysis 29:6, pages 1395-1422.
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Manik Batra & Udita Taneja. (2021) Examining the effect of servicescape, perceived service quality and emotional satisfaction on hospital image. International Journal of Pharmaceutical and Healthcare Marketing 15:4, pages 617-632.
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Svetlana De Vos, Roberta Crouch, Pascale Quester & Jasmina Ilicic. (2021) Mixed emotions and credence service use: insights from at-risk gamblers. Journal of Services Marketing 35:6, pages 740-754.
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Cristina Calvo-Porral & Luis-Miguel Otero-Prada. (2021) The emotional influence on satisfaction and complaint behavior in hedonic and utilitarian services. International Journal of Quality and Service Sciences 13:3, pages 471-488.
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Muhammad Khalilur Rahman, Md Shah Newaz, Mina Hemmati & S M Yusuf Mallick. (2021) Analyzing health-care service environment with Malaysian general practice clinics. Health Education 121:3, pages 246-264.
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Kim Piew Lai, Yuen Yee Yen & Chong Siong Choy. (2020) The effects of service quality and perceived price on revisit intention of patients: the Malaysian context. International Journal of Quality and Service Sciences 12:4, pages 541-558.
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Qi Qiu, Yani Wang, Shi Qiao, Rong Liu, Ziyi Bian, Tang Yao & Thai Son Nguyen. (2020) Does air pollution affect consumer online purchasing behavior? The effect of environmental psychology and evidence from China. Journal of Cleaner Production 260, pages 120795.
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Chih-Hsuan Huang & Yuan-Chen Lin. (2020) Relationships among employee acting, customer-perceived service quality, emotional well-being and value co-creation. Asia Pacific Journal of Marketing and Logistics 33:1, pages 29-52.
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Muhammad Sabbir Rahman, Mahmud Habib Zaman & Md Afnan Hossain. 2019. Service Marketing Strategies for Small and Medium Enterprises. Service Marketing Strategies for Small and Medium Enterprises
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Mariella Pinna, Giacomo Del Chiappa & Marcello Atzeni. (2018) Emotions and satisfaction at the hospital. International Journal of Pharmaceutical and Healthcare Marketing 12:2, pages 126-145.
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Apostolos Giovanis, George Pierrakos, Ioannis Rizomyliotis & Spyridon Binioris. (2018) Assessing service quality and customer behavioral responses in hospital outpatient services. International Journal of Quality and Service Sciences 10:2, pages 98-116.
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Omer Topaloglu & Yusuf Erkaya. (2018) Nobody understands me! The need for empathy. International Journal of Pharmaceutical and Healthcare Marketing 12:2, pages 146-157.
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Muhammad Sabbir Rahman, Mahafuz Mannan, Md Afnan Hossain & Mahmud Habib Zaman. (2018) Patient’s behavioral intention: public and private hospitals context. Marketing Intelligence & Planning 36:3, pages 349-364.
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Carmina Cortés-Villalba, Isidoro Gil-Leiva & Miguel Ángel Artacho-Ramírez. (2017) Emotional design application to evaluate user impressions of library information desks. Library & Information Science Research 39:4, pages 311-318.
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Riadh Ladhari, Nizar Souiden & Béatrice Dufour. (2017) The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions. Journal of Retailing and Consumer Services 34, pages 10-18.
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