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IIE Transactions Volume 36, 2004 - Issue 10
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Original Articles

Agile workforce evaluation: a framework for cross-training and coordination

WALLACE J. HOPP Department of Industrial Engineering, Northwestern University, Evanston, IL, 60208, USA E-mail: [email protected]
&
MARK P. OYEN School of Business Administration, Loyola University Chicago, Chicago, IL, 60611, USA E-mail: [email protected]
Pages 919-940 | Received 01 Oct 2002, Accepted 01 Aug 2003, Published online: 17 Aug 2010

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