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Original Articles

Staff scheduling in high volume service facilities with downgrading

Pages 985-997 | Received 01 Sep 2002, Accepted 01 Feb 2003, Published online: 17 Aug 2010

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Christian Ruf, Jonathan F. Bard & Rainer Kolisch. (2022) Workforce capacity planning with hierarchical skills, long-term training, and random resignations. International Journal of Production Research 60:2, pages 783-807.
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Chun-Hung Cheng & Yong-Hong Kuo. (2016) A dissimilarities balance model for a multi-skilled multi-location food safety inspector scheduling problem. IIE Transactions 48:3, pages 235-251.
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Ming Dong & Forest Hou. (2012) Modelling and implementation of manufacturing direct labour allocation: a case study in semiconductor production operations. International Journal of Production Research 50:4, pages 1029-1044.
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FredF. Easton. (2011) Cross-training performance in flexible labor scheduling environments. IIE Transactions 43:8, pages 589-603.
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G M Campbell. (2011) A two-stage stochastic program for scheduling and allocating cross-trained workers. Journal of the Operational Research Society 62:6, pages 1038-1047.
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JensO. Brunner, JonathanF. Bard & Rainer Kolisch. (2010) Midterm scheduling of physicians with flexible shifts using branch and price. IIE Transactions 43:2, pages 84-109.
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Edieal Pinker, Hsiao-Hui Lee & Oded Berman. (2009) Can flexibility be constraining?. IIE Transactions 42:1, pages 45-59.
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X Zhang, A Chakravarthy & Q Gu. (2009) Equipment scheduling problem under disruptions in mail processing and distribution centres. Journal of the Operational Research Society 60:5, pages 598-610.
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L Wan & J F Bard. (2007) Weekly staff scheduling with workstation group restrictions. Journal of the Operational Research Society 58:8, pages 1030-1046.
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WALLACEJ. HOPP & MARKP. OYEN. (2004) Agile workforce evaluation: a framework for cross-training and coordination. IIE Transactions 36:10, pages 919-940.
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Articles from other publishers (23)

Giacomo Dall’Olio & Rainer Kolisch. (2023) Formation and Routing of Worker Teams for Airport Ground Handling Operations: A Branch-and-Price-and-Check Approach. Transportation Science.
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Şeyda TOPALOĞLU YILDIZ, Mustafa AVCI & Gökalp YILDIZ. (2021) Esnek çizelgeleme politikalarını içeren tur çizelgeleme problemleri için matematiksel programlama tabanlı meta-sezgisel bir çözüm yaklaşımı. Gazi Üniversitesi Mühendislik Mimarlık Fakültesi Dergisi 36:2, pages 823-840.
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Emir Hüseyin Özder, Evrencan Özcan & Tamer Eren. (2020) A Systematic Literature Review for Personnel Scheduling Problems. International Journal of Information Technology & Decision Making 19:06, pages 1695-1735.
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Hans Corsten, Ferdinand Becker & Hagen Salewski. (2019) Integrating truck and workforce scheduling in a cross-dock: analysis of different workforce coordination policies. Journal of Business Economics 90:2, pages 207-237.
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Andrés Felipe Porto, César Augusto Henao, Héctor López-Ospina & Esneyder Rafael González. (2019) Hybrid flexibility strategy on personnel scheduling: Retail case study. Computers & Industrial Engineering 133, pages 220-230.
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Lishun Zeng, Mingyu Zhao & Yangfan Liu. (2017) Airport ground workforce planning with hierarchical skills: a new formulation and branch-and-price approach. Annals of Operations Research 275:1, pages 245-258.
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Jaime Miranda, Pablo A. Rey, Antoine Sauré & Richard Weber. (2018) Metro Uses a Simulation-Optimization Approach to Improve Fare-Collection Shift Scheduling. Interfaces 48:6, pages 529-542.
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P. C. Chua, H. T. Wirawan & T. J. Chua. (2017) Multi-skilled manpower scheduling with part-time consideration: Case study. Multi-skilled manpower scheduling with part-time consideration: Case study.
Monica C. Villarreal & Pinar Keskinocak. (2014) Staff planning for operating rooms with different surgical services lines. Health Care Management Science 19:2, pages 144-169.
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Michael J. Brusco. (2015) A bicriterion algorithm for the allocation of cross-trained workers based on operational and human resource objectives. European Journal of Operational Research 247:1, pages 46-59.
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Ruwen Qin, David A. Nembhard & Walter L. Barnes II. (2015) Workforce flexibility in operations management. Surveys in Operations Research and Management Science 20:1, pages 19-33.
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Li Sun, Lindu Zhao & Jing Hou. (2015) Optimization of postal express line network under mixed driving pattern of trucks. Transportation Research Part E: Logistics and Transportation Review 77, pages 147-169.
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Raik Stolletz & Emilio Zamorano. (2014) A rolling planning horizon heuristic for scheduling agents with different qualifications. Transportation Research Part E: Logistics and Transportation Review 68, pages 39-52.
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Yong-Hong Kuo, Janny M.Y. Leung & Candace A. Yano. (2014) Scheduling of Multi-skilled Staff Across Multiple Locations. Production and Operations Management 23:4, pages 626-644.
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Fred F. Easton. (2014) Service Completion Estimates for Cross-trained Workforce Schedules under Uncertain Attendance and Demand. Production and Operations Management 23:4, pages 660-675.
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Subhamoy Ganguly, Stephen Lawrence & Mark Prather. (2014) Emergency Department Staff Planning to Improve Patient Care and Reduce Costs. Decision Sciences 45:1, pages 115-145.
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Jorne Van den Bergh, Jeroen Beliën, Philippe De Bruecker, Erik Demeulemeester & Liesje De Boeck. (2013) Personnel scheduling: A literature review. European Journal of Operational Research 226:3, pages 367-385.
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Jens O. Brunner & Jonathan F. Bard. (2012) Flexible weekly tour scheduling for postal service workers using a branch and price. Journal of Scheduling 16:1, pages 129-149.
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Rainer Kolisch & Christian Heimerl. (2012) An efficient metaheuristic for integrated scheduling and staffing IT projects based on a generalized minimum cost flow network. Naval Research Logistics (NRL) 59:2, pages 111-127.
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Jens O. BrunnerJens O. Brunner. 2010. Flexible Shift Planning in the Service Industry. Flexible Shift Planning in the Service Industry 1 4 .
Renato de Matta & Emmanuel Peters. (2009) Developing work schedules for an inter-city transit system with multiple driver types and fleet types. European Journal of Operational Research 192:3, pages 852-865.
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Jonathan F. Bard & Lin Wan. (2008) Workforce Design with Movement Restrictions Between Workstation Groups. Manufacturing & Service Operations Management 10:1, pages 24-42.
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Gary M. Thompson & Madeleine E. Pullman. (2007) Scheduling workforce relief breaks in advance versus in real-time. European Journal of Operational Research 181:1, pages 139-155.
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