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IIE Transactions Volume 29, 1997 - Issue 8
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ORIGINAL ARTICLES

Service parts logistics: a benchmark analysis

MORRIS A. COHEN Fishman-Davidson Center for Service and Operations Management, The Wharton School, University of Pennsylvania, 3209 Steinberg Hall - Dietrich Hall, Philadelphia, PA, 19104.6366, USA
,
YU-SHENG ZHENG Fishman-Davidson Center for Service and Operations Management, The Wharton School, University of Pennsylvania, 3209 Steinberg Hall - Dietrich Hall, Philadelphia, PA, 19104.6366, USA
&
VIPUL AGRAWAL Fishman-Davidson Center for Service and Operations Management, The Wharton School, University of Pennsylvania, 3209 Steinberg Hall - Dietrich Hall, Philadelphia, PA, 19104.6366, USA
Pages 627-639 | Received 01 Jul 1995, Accepted 01 Sep 1996, Published online: 31 May 2007

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