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Original Articles

The Impact of Group Support Systems on Group Conflict and Conflict Management

Pages 63-95 | Published online: 15 Dec 2015

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (12)

Jingjun (David) Xu, Izak Benbasat & Ronald T. Cenfetelli. (2020) The Relative Effect of the Convergence of Product Recommendations from Various Online Sources. Journal of Management Information Systems 37:3, pages 788-819.
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JamesJ. Jiang, JamieY. T. Chang, Houn-Gee Chen, EricT. G. Wang & Gary Klein. (2014) Achieving IT Program Goals with Integrative Conflict Management. Journal of Management Information Systems 31:1, pages 79-106.
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Josh Iorio, John E. Taylor & Carrie Sturts Dossick. (2012) A bridge too far: examining the impact of facilitators on information transfer in global virtual project networks. Engineering Project Organization Journal 2:4, pages 188-201.
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Ananth Chiravuri, Derek Nazareth & K. Ramamurthy. (2011) Cognitive Conflict and Consensus Generation in Virtual Teams During Knowledge Capture: Comparative Effectiveness of Techniques. Journal of Management Information Systems 28:1, pages 311-350.
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Régis Meissonier & Emmanuel Houzé. (2010) Toward an ‘IT Conflict-Resistance Theory’: action research during IT pre-implementation. European Journal of Information Systems 19:5, pages 540-561.
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OmarA. Alnuaimi, LionelP. Robert & LikoebeM. Maruping. (2010) Team Size, Dispersion, and Social Loafing in Technology-Supported Teams: A Perspective on the Theory of Moral Disengagement. Journal of Management Information Systems 27:1, pages 203-230.
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Atreyi Kankanhalli, BernardC.Y. Tan & Kwok-Kee Wei. (2006) Conflict and Performance in Global Virtual Teams. Journal of Management Information Systems 23:3, pages 237-274.
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MorganM. Shepherd & Wm. Benjamin Martz$suffix/text()$suffix/text(). (2006) ORGANIZATIONAL MEMORY: THREE EXPERIMENTS ON THE QUALITY OF INFORMATION. Cybernetics and Systems 37:2-3, pages 151-169.
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CHRISTOPHER J. WOLFE & UDAY S. MURTHY. (2005) Negotiation Support Systems in Budget Negotiations: An Experimental Analysis. Journal of Management Information Systems 22:3, pages 351-381.
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Shalla M. Miranda & Robert P. Bostrom. (1999) Meeting Facilitation: Process Versus Content Interventions. Journal of Management Information Systems 15:4, pages 89-114.
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Michael J. Hine & Michael Goul. (1998) The Design, Development, and Validation of a Knowledge-Based Organizational Learning Support System. Journal of Management Information Systems 15:2, pages 119-152.
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Rosalie Ocker, Starr Roxanne Hiltz, Murray Turoff & Jerry Fjermestad. (1995) The Effects of Distributed Group Support and Process Structuring on Software Requirements Development Teams: Results on Creativity and Quality. Journal of Management Information Systems 12:3, pages 127-153.
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Articles from other publishers (44)

Jan A. Kempkes, Francesco Suprano & Andreas Wömpener. (2023) How management support systems affect job performance: a systematic literature review and research agenda. Management Review Quarterly.
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InduShobha Chengalur-Smith, Saggi Nevo & Brian Fitzgerald. (2021) Enhancing Hybrid OSS Development Through Agile Methods and High Media Synchronicity. ACM SIGMIS Database: the DATABASE for Advances in Information Systems 52:4, pages 92-118.
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Laku Chidambaram, Jama D. Summers, Shaila M. Miranda, Amber G. Young & Robert P. Bostrom. 2021. Handbook of Group Decision and Negotiation. Handbook of Group Decision and Negotiation 655 680 .
Öznur Gülen Ertosun. 2020. Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance. Handbook of Research on Positive Organizational Behavior for Improved Workplace Performance 291 309 .
Laku Chidambaram, Jama D. Summers, Shaila M. Miranda, Amber G. Young & Robert P. Bostrom. 2020. Handbook of Group Decision and Negotiation. Handbook of Group Decision and Negotiation 1 27 .
Henrik Franke & Kai Foerstl. (2018) Fostering integrated research on organizational politics and conflict in teams: A cross-phenomenal review. European Management Journal 36:5, pages 593-607.
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Alan D. Boss, R. Wayne Boss, Benjamin B. Dunford, Matthew Perrigino & David S. Boss. (2018) Resolving Intractable Conflicts Through Third-Party Facilitation: A 14-Year Study. The Journal of Applied Behavioral Science 54:3, pages 234-271.
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Jie Zhang, Han Li, Xin (Robert) Luo & Merrill Warkentin. (2017) Exploring the Effects of the Privacy-Handling Management Styles of Social Networking Sites on User Satisfaction: A Conflict Management Perspective. Decision Sciences 48:5, pages 956-989.
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Fran Ackermann, Colin Eden & Igor Pyrko. (2016) Accelerated Multi-Organization Conflict Resolution. Group Decision and Negotiation 25:5, pages 901-922.
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E. Martínez-Moreno, A. Zornoza, V. Orengo & L. F. Thompson. (2014) The Effects of Team Self-Guided Training on Conflict Management in Virtual Teams. Group Decision and Negotiation 24:5, pages 905-923.
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James J. Jiang, Jacob C.A. Tsai, Jamie Y.T. Chang, Houn-Gee Chen & Fei Ren. (2015) The Impacts of Program Goal Ambiguity on Inter-team Integrative Conflict Management during IT Program Implementation: Theory of Controversy. The Impacts of Program Goal Ambiguity on Inter-team Integrative Conflict Management during IT Program Implementation: Theory of Controversy.
Dorit Nevo, Saggi Nevo, Nanda Kumar, Jonas Braasch & Kusum Mathews. (2015) Enhancing the Visualization of Big Data to Support Collaborative Decision-Making. Enhancing the Visualization of Big Data to Support Collaborative Decision-Making.
Dorothy Wardale. (2013) Towards a model of effective group facilitation. Leadership & Organization Development Journal 34:2, pages 112-129.
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Manjari Maheshwari, Uma Kumar & Vinod Kumar. (2012) Alignment between social and technical capability in software development teams. Team Performance Management: An International Journal 18:1/2, pages 7-26.
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Ewan Oiry, Roxana Ologeanu-Taddeï & Tanya Bondarouk. 2012. Human Interaction with Technology for Working, Communicating, and Learning. Human Interaction with Technology for Working, Communicating, and Learning 236 251 .
Kevin Carillo & Chitu Okoli. (2011) Generating quality open content: A functional group perspective based on the time, interaction, and performance theory. Information & Management 48:6, pages 208-219.
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Mowafa Househ, Andre Kushniruk, Denise Cloutier-Fisher & Bruce Carleton. (2009) Technology Enabled Knowledge Exchange: Development of a Conceptual Framework. Journal of Medical Systems 35:4, pages 713-721.
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Catharina Stoecklin-Serino, David Paradice & Robert Hooker. 2011. Organizational and End-User Interactions. Organizational and End-User Interactions 1 41 .
Ewan Oiry, Roxana Ologeanu-Taddeï & Tanya Bondarouk. (2010) The Role of the Organizational Structure in the IT Appropriation. International Journal of Technology and Human Interaction 6:4, pages 34-48.
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Andre L. Araujo. 2009. Encyclopedia of Human Resources Information Systems. Encyclopedia of Human Resources Information Systems 495 503 .
Frada Burstein & Clyde W. HolsappleJay F. Nunamaker & Amit V. Deokar. 2008. Handbook on Decision Support Systems 1. Handbook on Decision Support Systems 1 391 414 .
Ananth Chiravuri, Derek Nazareth & K. Ramamurthy. (2007) Applying the Repgrid Technique to Resolve Cognitive Conflicts Among Experts During Knowledge Capture. Applying the Repgrid Technique to Resolve Cognitive Conflicts Among Experts During Knowledge Capture.
Moez Limayem, Probir Banerjee & Louis Ma. (2006) Impact of GDSS: Opening the black box. Decision Support Systems 42:2, pages 945-957.
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James R. Marsden, Ramakrishnan Pakath & Kustim Wibowo. (2006) Decision making under time pressure with different information sources and performance-based financial incentives: part 3. Decision Support Systems 42:1, pages 186-203.
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Marlei PozzebonAlain Pinsonneault. (2016) Challenges in Conducting Empirical Work Using Structuration Theory: Learning from IT Research. Organization Studies 26:9, pages 1353-1376.
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S. Paul, P. Seetharaman, I. Samarah & P. Mykytyn. (2005) Understanding Conflict in Virtual Teams: An Experimental Investigation using Content Analysis. Understanding Conflict in Virtual Teams: An Experimental Investigation using Content Analysis.
C.M. Serino, C.P. Furner & C. Smatt. (2005) Making it Personal: How Personalization Affects Trust Over Time. Making it Personal: How Personalization Affects Trust Over Time.
L. Chidambaram. (2005) Diversity: Is There More Than Meets The Eye? A Longitudinal Study of the Impact of Technology Support on Teams with Differing Diversity. Diversity: Is There More Than Meets The Eye? A Longitudinal Study of the Impact of Technology Support on Teams with Differing Diversity.
Souren Paul, Priya Seetharaman, Imad Samarah & Peter P. Mykytyn. (2004) Impact of heterogeneity and collaborative conflict management style on the performance of synchronous global virtual teams. Information & Management 41:3, pages 303-321.
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P.B. Lowry & J.F. Nunamaker. (2003) Using internet-based, distributed collaborative writing tools to improve coordination and group awareness in writing teams. IEEE Transactions on Professional Communication 46:4, pages 277-297.
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Subhasish Dasgupta. (2016) The role of controlled and dynamic process environments in group decision making: An exploratory study. Simulation & Gaming 34:1, pages 54-68.
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James R Marsden & Sathasivam Mathiyalakan. (2003) An investigation of changes in attitude over time of GDSS groups under unanimity and majority decision rules. European Journal of Operational Research 145:3, pages 693-712.
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Heikki TopiJoseph S. Valacich & Madhu T. Rao. (2016) The Effects of Personality and Media Differences on the Performance of Dyads Addressing a Cognitive Conflict Task. Small Group Research 33:6, pages 667-701.
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Lai Lai Tung & M.A. Quaddus. (2002) Cultural differences explaining the differences in results in GSS: implications for the next decade. Decision Support Systems 33:2, pages 177-199.
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Mitzi M. Montoya-Weiss, Anne P. Massey & Michael Song. (2001) Getting It Together: Temporal Coordination and Conflict Management in Global Virtual Teams. Academy of Management Journal 44:6, pages 1251-1262.
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Bharat A. Jain & Janet Stern Solomon. (2000) The effect of task complexity and conflict handling styles on computer-supported negotiations. Information & Management 37:4, pages 161-168.
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Katherine M. Chudoba. (1999) Appropriations and patterns in the use of group support systems. ACM SIGMIS Database: the DATABASE for Advances in Information Systems 30:3-4, pages 131-148.
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Carol Saunders & Shaila Miranda. (1998) Information acquisition in group decision making. Information & Management 34:2, pages 55-74.
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MI Hwang. (1998) Did task type matter in the use of decision room GSS? A critical review and a meta-analysis. Omega 26:1, pages 1-15.
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Bonnie F. Daily & Robert L. Steiner. (1998) The influence of group decision support systems on contribution and commitment levels in multicultural and culturally homogeneous decision-making groups. Computers in Human Behavior 14:1, pages 147-162.
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Varun Grover, Seung Ryul Jeong & Albert H. Segars. (1996) Information systems effectiveness: The construct space and patters of application. Information & Management 31:4, pages 177-191.
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Paul Hart, Lynne Svenning & John Ruchinskas. (2016) From Face-to-Face Meeting to Video Teleconferencing. Management Communication Quarterly 8:4, pages 395-423.
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Shaila M. Miranda. (2016) Avoidance of Groupthink. Small Group Research 25:1, pages 105-136.
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Régis Meissonier. (2008) 'Avoiding Management' of Resistances and Conflicts During IT Pre-Implementation Phase: A Longitudinal Research in a High Tech Corporation. SSRN Electronic Journal.
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