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Original Articles

Impacts of End-User and Information Center Characteristics on End-User Computing Support

Pages 141-166 | Published online: 14 Dec 2015

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Ibrahim Mutambik, John Lee & Abdullah Almuqrin. (2020) Role of gender and social context in readiness for e-learning in Saudi high schools. Distance Education 41:4, pages 515-539.
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Eva Martínez-Caro, Juan Gabriel Cegarra-Navarro & Gabriel Cepeda-Carrión. (2015) An application of the performance-evaluation model for e-learning quality in higher education. Total Quality Management & Business Excellence 26:5-6, pages 632-647.
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Patricia A. Essex, Simha R. Magal & Douglas E. Masteller. (1998) Determinants of Information Center Success. Journal of Management Information Systems 15:2, pages 95-117.
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Ali R. Montazemi, David A. Cameron & Kalyan Moy Gupta. (1996) An Empirical Study of Factors Affecting Software Package Selection. Journal of Management Information Systems 13:1, pages 89-105.
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Sathurvanan Prabagaran, Janaka Wijayanayake & Shan Jayasinghe. (2023) Organizational Characteristics that Drive Better Worklife Balance in the Post-pandemic Teleworking Context: Evidence from the IT Sector in Sri Lanka. Organizational Characteristics that Drive Better Worklife Balance in the Post-pandemic Teleworking Context: Evidence from the IT Sector in Sri Lanka.
Jaehyeon Jun & Insu Cho. (2022) Factors Affecting Successful Implementation of Smart Manufacturing Systems. International Journal of Software Innovation 10:1, pages 1-18.
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Karoly Bozan & David Mooney. 2020. Delivering Superior Health and Wellness Management with IoT and Analytics. Delivering Superior Health and Wellness Management with IoT and Analytics 511 534 .
T. Ravichandran. (2018) Exploring the relationships between IT competence, innovation capacity and organizational agility. The Journal of Strategic Information Systems 27:1, pages 22-42.
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Xuanhui Liu, Erwin Tak-Ming Leung, Peyman Toreini & Alexander Maedche. 2018. Designing for a Digital and Globalized World. Designing for a Digital and Globalized World 34 48 .
Yanjie Song & Siu-Cheung Kong. (2017) Investigating Students’ Acceptance of a Statistics Learning Platform Using Technology Acceptance Model. Journal of Educational Computing Research 55:6, pages 865-897.
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Xuefei Nancy Deng, Tawei Wang & Robert D. Galliers. (2015) More than providing ‘solutions’: towards an understanding of customer-oriented citizenship behaviours of IS professionals. Information Systems Journal 25:5, pages 489-530.
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Ruey-Shin Chen & I-Fan Liu. (2013) Research on the effectiveness of information technology in reducing the Rural–Urban Knowledge Divide. Computers & Education 63, pages 437-445.
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Xuefei (Nancy) Deng & Tawei Wang. (2013) Understanding Customer-Oriented Organizational Citizenship Behavior in Information System Support: An Exploratory Study. Understanding Customer-Oriented Organizational Citizenship Behavior in Information System Support: An Exploratory Study.
Michael J. Albers. 2012. Human-Information Interaction and Technical Communication. Human-Information Interaction and Technical Communication 330 365 .
Michael J. Albers. 2012. Human-Information Interaction and Technical Communication. Human-Information Interaction and Technical Communication 1 29 .
Jung-Hyeon Yoon. (2011) A Study of the Systems Quality Effect on the Intention to Use of Cloud Computing Services in Information Center. Journal of the Korean Society for information Management 28:4, pages 49-63.
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Muneer Abbad. (2011) A conceptual model of factors affecting e-learning adoption. A conceptual model of factors affecting e-learning adoption.
Timothy Teo. 2011. Technology Acceptance in Education. Technology Acceptance in Education 79 99 .
R. Arteaga Sánchez & A. Duarte Hueros. (2010) Motivational factors that influence the acceptance of Moodle using TAM. Computers in Human Behavior 26:6, pages 1632-1640.
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Timothy Teo. (2010) Examining the influence of subjective norm and facilitating conditions on the intention to use technology among pre-service teachers: a structural equation modeling of an extended technology acceptance model. Asia Pacific Education Review 11:2, pages 253-262.
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Timothy Teo. (2009) Modelling technology acceptance in education: A study of pre-service teachers. Computers & Education 52:2, pages 302-312.
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Timothy Teo. (2009) The Impact of Subjective Norm and Facilitating Conditions on Pre-Service Teachers' Attitude toward Computer Use: A Structural Equation Modeling of an Extended Technology Acceptance Model. Journal of Educational Computing Research 40:1, pages 89-109.
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Mohamad Noorman Masrek, Nor Shahriza Abdul Karim & Ramlah Hussein. (2008) The effect of organizational and individual characteristics on corporate intranet utilizations. Information Management & Computer Security 16:2, pages 89-112.
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Mohammed Quaddus & Alder Lau. (2007) Impact of user participation on Web-based information system: The Hong Kong experience. Impact of user participation on Web-based information system: The Hong Kong experience.
Ramlah Hussein, Nor Shahriza Abdul Karim & Mohd Hasan Selamat. (2007) The impact of technological factors on information systems success in the electronic‐government context. Business Process Management Journal 13:5, pages 613-627.
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L.S. van Velsen, M.F. Steehouder & M.D.T. de Jong. (2007) Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines. IEEE Transactions on Professional Communication 50:3, pages 219-231.
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E.W.T. Ngai, J.K.L. Poon & Y.H.C. Chan. (2007) Empirical examination of the adoption of WebCT using TAM. Computers & Education 48:2, pages 250-267.
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Aracéli Cristina de Sousa Ferreira & André Luiz Bufoni. (2006) Fatores de sucesso e insucesso na implementação de sistemas de informação gerencial: estudo do caso do segmento de exploração e produção de petróleo da Petrobrás S/A. Revista de Administração Contemporânea 10:2, pages 9-31.
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Roberta Lamb & Elizabeth Davidson. (2005) Understanding intranets in the context of end-user computing. ACM SIGMIS Database: the DATABASE for Advances in Information Systems 36:1, pages 64-85.
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Nelson Oly Ndubisi & Muhamad Jantan. (2003) Evaluating IS usage in Malaysian small and medium‐sized firms using the technology acceptance model. Logistics Information Management 16:6, pages 440-450.
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Nelson Oly Ndubisi, Omprakash K. Gupta & Samia Massoud. (2003) Organizational learning and vendor support quality by the usage of application software packages: A study of Asian entrepreneurs. Journal of Systems Science and Systems Engineering 12:3, pages 314-331.
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Toni M. Somers, Klara Nelson & Jahangir Karimi. (2003) Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument: Replication within an ERP Domain*. Decision Sciences 34:3, pages 595-621.
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. (2003) A Study of the Effect on the End-User Satisfaction Changing Information Center in Systems Perspective. Journal of the Korean Society for information Management 20:1, pages 75-91.
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Nancy C. Shaw, William H. DeLone & Fred Niederman. (2002) Sources of dissatisfaction in end-user support. ACM SIGMIS Database: the DATABASE for Advances in Information Systems 33:2, pages 41-56.
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L. Douglas Smith, James F. Campbell, Ashok Subramanian, David A. Bird & Anthony C. Nelson. (2016) Strategic Planning for Municipal Information Systems. The American Review of Public Administration 31:2, pages 139-157.
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Barbara L. Marcolin, Deborah R. Compeau, Malcolm C. Munro & Sid L. Huff. (2000) Assessing User Competence: Conceptualization and Measurement. Information Systems Research 11:1, pages 37-60.
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Roberta Lamb & Elizabeth Davidson. 2000. Organizational and Social Perspectives on Information Technology. Organizational and Social Perspectives on Information Technology 255 274 .
S. Blili, L. Raymond & S. Rivard. (1998) Impact of task uncertainty, end-user involvement, and competence on the success of end-user computing. Information & Management 33:3, pages 137-153.
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Ashok Subramanian, L. Douglas Smith, Anthony C. Nelson, James F. Campbell & David A. Bird. (1997) Strategic planning for data warehousing. Information & Management 33:2, pages 99-113.
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Patrick Y.K. Chau. (2007) Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach. Decision Sciences 28:2, pages 309-334.
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C. Speier & C.V. Brown. (1997) Differences in end-user computing support and control across user departments. Information & Management 32:2, pages 85-99.
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Susan J. Winter, Katherine M. Chudoba & Barbara A. Gutek. (1997) Misplaced resources? Factors associated with computer literacy among end-users. Information & Management 32:1, pages 29-42.
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Anne M. Tiittanen. 1997. Systems Development Methods for the Next Century. Systems Development Methods for the Next Century 327 339 .
Varun Grover, Seung Ryul Jeong & Albert H. Segars. (1996) Information systems effectiveness: The construct space and patters of application. Information & Management 31:4, pages 177-191.
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