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Original Articles

Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter

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Doga Istanbulluoglu & Ezgi Sakman. (2022) Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust. European Management Journal.
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Sanchayan Sengupta. 2022. Research Anthology on Social Media Advertising and Building Consumer Relationships. Research Anthology on Social Media Advertising and Building Consumer Relationships 1539 1572 .
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Li Lin, Wenpei Fang, Biao Luo & Liang Wan. (2022) Impact of social media adoption on firm value: Evidence from China. JUSTC 52:4, pages 4.
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Inés López-López, Mariola Palazón & José Antonio Sánchez-Martínez. (2021) Why should you respond to customer complaints on a personal level? The silent observer's perspective. Journal of Research in Interactive Marketing 15:4, pages 661-684.
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Michael B. Twidale, David M. Nichols & Christopher P. Lueg. (2021) Everyone everywhere: A distributed and embedded paradigm for usability. Journal of the Association for Information Science and Technology 72:10, pages 1272-1284.
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Young Anna Argyris, Kafui Monu, Yongsuk Kim, Yilu Zhou, Zuhui Wang & Zhaozheng Yin. (2021) Using Speech Acts to Elicit Positive Emotions for Complainants on Social Media. Journal of Interactive Marketing 55, pages 67-80.
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Reza Mousavi, Monica Johar & Vijay S. Mookerjee. (2020) The Voice of the Customer: Managing Customer Care in Twitter. Information Systems Research 31:2, pages 340-360.
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Sanchayan Sengupta. (2020) How Does Culture Impact Customer Evaluation in Online Complaining?. Journal of Global Information Management 28:2, pages 131-159.
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Thaís Helen Sena, Cristiana Fernandes De Muylder & Emilio José Monteiro Arruda Filho. 2020. Business Information Systems Workshops. Business Information Systems Workshops 203 214 .
Adrija Majumdar & Indranil Bose. (2019) Do tweets create value? A multi-period analysis of Twitter use and content of tweets for manufacturing firms. International Journal of Production Economics 216, pages 1-11.
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Joel R. Evans & Anil Mathur. (2018) The value of online surveys: a look back and a look ahead. Internet Research 28:4, pages 854-887.
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Hui Dai, Jianling Yin, Kai Wang, Sang-Bing Tsai, Bowen Zhou & Wen-Pin Lin. (2018) Trust Building in Dynamic Process of Internet Entrepreneurial Social Network. IEEE Access 6, pages 79138-79150.
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