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Research on Language and Social Interaction Volume 40, 2007 - Issue 1
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Original Articles

Troubles Announcements and Reasons for Calling: Initial Actions in Opening Sequences in Calls to a National Children's Helpline

Michael Emmison School of Social Science, The University of Queensland,
&
Susan Danby Centre for Learning Innovation, Queensland University of Technology,
Pages 63-87 | Published online: 05 Dec 2007

Citations (32)

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Samuel Larner. (2022) Facilitating Children’s Informal Disclosures of Sexual Abuse: The Role of Online Counsellors at a National Children’s Helpline. Journal of Child Sexual Abuse 31:3, pages 276-296.
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Amanda Bateman. (2017) Hearing children’s voices through a conversation analysis approach. International Journal of Early Years Education 25:3, pages 241-256.
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Shannon Clark & Johanna Rendle-Short. (2016) Accomplishing a Continuing Relationship in Psychotherapy: Updates and the Role of Time References. Australian Journal of Linguistics 36:2, pages 239-256.
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Rebecca Feo & Amanda LeCouteur. (2013) ‘I JUST WANT TO TALK’. Australian Feminist Studies 28:75, pages 65-80.
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Melisa Stevanovic & Anssi Peräkylä. (2012) Deontic Authority in Interaction: The Right to Announce, Propose, and Decide. Research on Language and Social Interaction 45:3, pages 297-321.
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Carly W. Butler, Susan Danby & Michael Emmison. (2011) Address Terms in Turn Beginnings: Managing Disalignment and Disaffiliation in Telephone Counseling. Research on Language and Social Interaction 44:4, pages 338-358.
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Derek Edwards & Elizabeth Stokoe. (2007) Self-Help in Calls for Help With Problem Neighbors. Research on Language and Social Interaction 40:1, pages 9-32.
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Articles from other publishers (25)

Katie Ekberg, Stuart Ekberg, Lara Weinglass, Anthony Herbert, Johanna Rendle‐Short, Myra Bluebond‐Langner, Patsy Yates, Natalie Bradford & Susan Danby. (2022) Attending to child agency in paediatric palliative care consultations: Adults’ use of tag questions directed to the child. Sociology of Health & Illness 44:3, pages 566-585.
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Emma Tennent. (2021) Identity and action: Help‐seeking requests in calls to a victim support service. British Journal of Social Psychology 60:4, pages 1241-1261.
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Sharna L. Mathieu, Riaz Uddin, Morgan Brady, Samantha Batchelor, Victoria Ross, Susan H. Spence, David Watling & Kairi Kõlves. (2021) Systematic Review: The State of Research Into Youth Helplines. Journal of the American Academy of Child & Adolescent Psychiatry 60:10, pages 1190-1233.
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Rosina Márquez Reiter. 2019. Technology Mediated Service Encounters. Technology Mediated Service Encounters 121 144 .
O.V. Vikhristyuk, L.A. Gayazova & A.V. Ermolaeva. (2019) Training Model and Post-Training Support of Specialists of Child Helpline in Supplementary Vocational Training System. Psychology and Law Психология и право 9:3, pages 84-97.
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Jakob Cromdal, Susan Danby, Michael Emmison, Karin Osvaldsson & Charlotte Cobb‐Moore. (2017) “Basically it's the Usual Whole Teen Girl Thing”: Stage‐of‐Life Categories on a Children and Young People's Helpline. Symbolic Interaction 41:1, pages 25-44.
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Ravi Mehta, Joris Demmers, Willemijn M. van Dolen & Charles B. Weinberg. (2017) When red means go: Non-normative effects of red under sensation seeking. Journal of Consumer Psychology 27:1, pages 91-97.
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Nina Gobat, Paul Kinnersley, John W. Gregory & Michael Robling. (2015) What is agenda setting in the clinical encounter? Consensus from literature review and expert consultation. Patient Education and Counseling 98:7, pages 822-829.
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Heidi Kevoe-Feldman. (2015) Working the overall structural organization of a call: How customers use third position as leverage for gaining service representatives' assistance in dealing with service problems. Language & Communication 43, pages 47-57.
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Carly Butler, Susan Danby & Michael Emmison. 2015. Producing and Managing Restricted Activities. Producing and Managing Restricted Activities 83 114 .
Fabienne H.G. Chevalier & John Moore. 2015. Producing and Managing Restricted Activities. Producing and Managing Restricted Activities 1 43 .
Susan Danby, Jakob Cromdal, Johanna Rendle-Short, Carly W. Butler, Karin Osvaldsson & Michael Emmison. 2015. The Palgrave Handbook of Child Mental Health. The Palgrave Handbook of Child Mental Health 578 596 .
Amanda Bateman, Susan Danby & Justine Howard. 2015. The Palgrave Handbook of Child Mental Health. The Palgrave Handbook of Child Mental Health 402 421 .
Geraldine Marie Leydon, Katie Ekberg & Paul Drew. (2013) “How can I help?” Nurse call openings on a cancer helpline and implications for call progressivity. Patient Education and Counseling 92:1, pages 23-30.
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Jakob Cromdal, Daniel Persson-Thunqvist & Karin Osvaldsson. (2012) “SOS 112 what has occurred?” Managing openings in children's emergency calls. Discourse, Context & Media 1:4, pages 183-202.
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Kathryn Backett‐Milburn & Sharon Jackson. (2010) Children’s Concerns about their Parents’ Health and Well‐being: Researching with ChildLine Scotland. Children & Society 26:5, pages 381-393.
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Alexandra Kent & Philip M. McCarthy. 2012. Applied Natural Language Processing. Applied Natural Language Processing 33 52 .
Janet SmithsonSiobhan Sharkey, Elaine Hewis, Ray Jones, Tobit Emmens, Tamsin Ford & Christabel Owens. (2011) Problem presentation and responses on an online forum for young people who self-harm. Discourse Studies 13:4, pages 487-501.
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Alexa Hepburn & Jonathan Potter. (2011) Designing the Recipient. Social Psychology Quarterly 74:2, pages 216-241.
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Andrew McKinlay & Chris McVittie. 2011. Identities in Context. Identities in Context 209 223 .
Michael EmmisonCarly W. Butler & Susan Danby. (2011) Script proposals: A device for empowering clients in counselling. Discourse Studies 13:1, pages 3-26.
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Carly W. Butler, Jonathan Potter, Susan Danby, Michael Emmison & Alexa Hepburn. (2010) Advice-implicative Interrogatives. Social Psychology Quarterly 73:3, pages 265-287.
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Jillian Pooler. 2010. Ethnographies of Diagnostic Work. Ethnographies of Diagnostic Work 149 167 .
Michael Emmison & Susan Danby. (2007) Who’s the friend in the background?. Australian Review of Applied Linguistics 30:3, pages 31.1-31.17.
Crossref
Michael Emmison & Susan Danby. (2007) Who’s the friend in the background?. Australian Review of Applied Linguistics 30:3, pages 31.1-31.17.
Crossref

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