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Research on Language and Social Interaction Volume 52, 2019 - Issue 3: The State of the Art in Key Areas of Applied Conversation Analysis
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Articles

Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review

Steven BlochDivision of Psychology & Language Sciences, University College London, United KingdomCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-5355-8134
ORCID Icon &
Geraldine LeydonFaculty of Medicine, University of Southampton, United Kingdom
Pages 193-211 | Published online: 15 Aug 2019

Citations (14)

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Ann Weatherall & Fiona Grattan. (2023) A Conversation Analytic Study of Calls to Medical Reception for Doctor’s Appointments. Health Communication 0:0, pages 1-11.
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Articles from other publishers (13)

María P. Raveau, Julián I. Goñi, José F. Rodríguez, Isidora Paiva-Mack, Fernanda Barriga, María P. Hermosilla, Claudio Fuentes-Bravo & Susana Eyheramendy. (2023) Natural language processing analysis of the psychosocial stressors of mental health disorders during the pandemic. npj Mental Health Research 2:1.
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Stef Slembrouck, Mieke Vandenbroucke, Romeo De Timmerman, Anne-Sophie Bafort & Sofie Van de Geuchte. (2023) Transformative practice and its interactional challenges in COVID-19 telephone contact tracing in Flanders. Frontiers in Psychology 14.
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Günter Mey, Debora Niermann, Petra Panenka & Nicole Weydmann. (2023) Aktuelle Transformationen des Lehrens und Lernens qualitativer Forschung. Journal für Psychologie 31:2, pages 155-180.
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Giolo FeleGiolo Fele. 2023. Emergency Communication. Emergency Communication 1 9 .
Marta Campagnola, Andreea Burlibasa & Leslie Morrison Gutman. (2022) Barriers and enablers to the delivery of email communication for a helpline service for young people. PEC Innovation 1, pages 100059.
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Marie Flinkfeldt, Clara Iversen, Sabine Ellung Jørgensen, David Monteiro & David Wilkins. (2022) Conversation analysis in social work research: a scoping review. Qualitative Social Work 21:6, pages 1011-1042.
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Heidi Kevoe-Feldman & Clara Iversen. (2022) Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls. Journal of Pragmatics 191, pages 83-97.
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Clara Bergen & Rose McCabe. (2021) Negative stance towards treatment in psychosocial assessments: The role of personalised recommendations in promoting acceptance. Social Science & Medicine 290, pages 114082.
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Ann Weatherall & Emma Tennent. (2020) “I don’t have an address”: Housing instability and domestic violence in help-seeking calls to a support service. Feminism & Psychology 31:3, pages 424-445.
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Amanda LeCouteur, Claire Lehmann & Vikki Knott. (2021) Brief psychological distress screening on a cancer helpline: How nurses introduce, and callers respond to, the Distress Thermometer. European Journal of Oncology Nursing 53, pages 101986.
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Kobin H. Kendrick. (2021) The ‘Other’ side of recruitment: Methods of assistance in social interaction. Journal of Pragmatics 178, pages 68-82.
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Charles Antaki & Steven Bloch. (2020) Advising without personalising: how a helpline may satisfy callers without giving medical advice beyond its remit. Sociology of Health & Illness 42:5, pages 1202-1219.
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Geraldine M. Leydon & Rebecca K. Barnes. 2020. Qualitative Research in Health Care. Qualitative Research in Health Care 135 150 .

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