Advanced search
Publication Cover
Research on Language and Social Interaction Volume 52, 2019 - Issue 3: The State of the Art in Key Areas of Applied Conversation Analysis
Journal homepage
1,639
Views
14
CrossRef citations to date
0
Altmetric
Articles

Conversation Analysis and Telephone Helplines for Health and Illness: A Narrative Review

Steven BlochDivision of Psychology & Language Sciences, University College London, United KingdomCorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-5355-8134
ORCID Icon &
Geraldine LeydonFaculty of Medicine, University of Southampton, United Kingdom
Pages 193-211 | Published online: 15 Aug 2019

Citations (14)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (1)

Ann Weatherall & Fiona Grattan. (2023) A Conversation Analytic Study of Calls to Medical Reception for Doctor’s Appointments. Health Communication 0:0, pages 1-11.
Read now

Articles from other publishers (13)

María P. Raveau, Julián I. Goñi, José F. Rodríguez, Isidora Paiva-Mack, Fernanda Barriga, María P. Hermosilla, Claudio Fuentes-Bravo & Susana Eyheramendy. (2023) Natural language processing analysis of the psychosocial stressors of mental health disorders during the pandemic. npj Mental Health Research 2:1.
Crossref
Stef Slembrouck, Mieke Vandenbroucke, Romeo De Timmerman, Anne-Sophie Bafort & Sofie Van de Geuchte. (2023) Transformative practice and its interactional challenges in COVID-19 telephone contact tracing in Flanders. Frontiers in Psychology 14.
Crossref
Günter Mey, Debora Niermann, Petra Panenka & Nicole Weydmann. (2023) Aktuelle Transformationen des Lehrens und Lernens qualitativer Forschung. Journal für Psychologie 31:2, pages 155-180.
Crossref
Giolo FeleGiolo Fele. 2023. Emergency Communication. Emergency Communication 1 9 .
Marta Campagnola, Andreea Burlibasa & Leslie Morrison Gutman. (2022) Barriers and enablers to the delivery of email communication for a helpline service for young people. PEC Innovation 1, pages 100059.
Crossref
Marie Flinkfeldt, Clara Iversen, Sabine Ellung Jørgensen, David Monteiro & David Wilkins. (2022) Conversation analysis in social work research: a scoping review. Qualitative Social Work 21:6, pages 1011-1042.
Crossref
Heidi Kevoe-Feldman & Clara Iversen. (2022) Approaching institutional boundaries: Comparative conversation analysis of practices for assisting suicidal callers in emergency and suicide helpline calls. Journal of Pragmatics 191, pages 83-97.
Crossref
Clara Bergen & Rose McCabe. (2021) Negative stance towards treatment in psychosocial assessments: The role of personalised recommendations in promoting acceptance. Social Science & Medicine 290, pages 114082.
Crossref
Ann Weatherall & Emma Tennent. (2020) “I don’t have an address”: Housing instability and domestic violence in help-seeking calls to a support service. Feminism & Psychology 31:3, pages 424-445.
Crossref
Amanda LeCouteur, Claire Lehmann & Vikki Knott. (2021) Brief psychological distress screening on a cancer helpline: How nurses introduce, and callers respond to, the Distress Thermometer. European Journal of Oncology Nursing 53, pages 101986.
Crossref
Kobin H. Kendrick. (2021) The ‘Other’ side of recruitment: Methods of assistance in social interaction. Journal of Pragmatics 178, pages 68-82.
Crossref
Charles Antaki & Steven Bloch. (2020) Advising without personalising: how a helpline may satisfy callers without giving medical advice beyond its remit. Sociology of Health & Illness 42:5, pages 1202-1219.
Crossref
Geraldine M. Leydon & Rebecca K. Barnes. 2020. Qualitative Research in Health Care. Qualitative Research in Health Care 135 150 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.