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Research on Language and Social Interaction Volume 52, 2019 - Issue 3: The State of the Art in Key Areas of Applied Conversation Analysis
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Articles

Inside the Emergency Service Call-Center: Reviewing Thirty Years of Language and Social Interaction Research

Heidi Kevoe-FeldmanCommunication Studies, Northeastern UniversityCorrespondence[email protected]
Pages 227-240 | Published online: 15 Aug 2019

Citations (13)

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Read on this site (5)

Angela Cora Garcia. (2023) Doing “Care Work” in Emergency Service Calls. Western Journal of Communication 87:4, pages 626-646.
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Ann Weatherall & Fiona Grattan. (2023) A Conversation Analytic Study of Calls to Medical Reception for Doctor’s Appointments. Health Communication 0:0, pages 1-11.
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Myles W. Mason. (2022) Establishing 911: media infrastructures of affective anti-Black, pro-police dispositions. Critical Studies in Media Communication 39:5, pages 394-407.
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Angela Cora Garcia. (2022) A preliminary investigation of the use of racial/ethnic categories in emergency telephone calls in the United States. Journal of Applied Communication Research 50:4, pages 345-362.
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Bogdana Huma, Marc Alexander, Elizabeth Stokoe & Cristian Tileaga. (2020) Introduction to Special Issue on Discursive Psychology. Qualitative Research in Psychology 17:3, pages 313-335.
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Articles from other publishers (8)

Yujong Park. (2023) “What’s your name?”. Korean Linguistics 19:1, pages 59-87.
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Pentti Haddington & Elizabeth Stokoe. (2023) Social interaction in high stakes crisis communication. Journal of Pragmatics 208, pages 91-98.
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Giolo FeleGiolo Fele. 2023. Emergency Communication. Emergency Communication 147 183 .
Giolo FeleGiolo Fele. 2023. Emergency Communication. Emergency Communication 43 78 .
Giolo FeleGiolo Fele. 2023. Emergency Communication. Emergency Communication 1 9 .
Mark Winston Visonà. (2022) Intertextuality and comembership by university police call-takers in relaying information from laypeople in emergency calls to 911. Journal of Pragmatics 201, pages 121-133.
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Angela Cora Garcia. (2022) Interactional challenges for non-native speakers of English in emergency telephone calls. Journal of Pragmatics 193, pages 222-234.
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Nirukshi Perera, Marine Riou, Stephen Ball, Tanya Birnie, Alani Morgan, Austin Whiteside, Janet Bray, Paul Bailey & Judith Finn. (2022) The trajectory of repairs in the defibrillator sequence during emergency cardiac arrest calls – Balancing progressivity and intersubjectivity. Communication and Medicine 17:2, pages 150-164.
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