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Research on Language and Social Interaction Volume 22, 1988 - Issue 1-4
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Micro‐analyses of talk

Rhetoric and conversation in service encounters

Edward Lee Lamoureux Bradley University
Pages 93-114 | Published online: 21 May 2009

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Ditte Laursen. (2013) Balancing accessibility and familiarity: offering digital media loans at the museum front desk. Museum Management and Curatorship 28:5, pages 508-526.
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Laura Callahan. (2009) Accommodation to Outgroup Members’ Use of an Ingroup Language: A Comparison of Service Encounters in Person and Over the Telephone. International Multilingual Research Journal 3:1, pages 1-15.
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Articles from other publishers (10)

Alexander Tevi & Scott Koslow. (2018) How Rhetoric Theory Informs the Creative Advertising Development Process. Journal of Advertising Research 58:1, pages 111-128.
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Margaret H. Szymanski & Robert J. Moore. 2018. Studies in Conversational UX Design. Studies in Conversational UX Design 19 32 .
Neda Chepinchikj & Celia Thompson. (2016) Analysing cinematic discourse using conversation analysis. Discourse, Context & Media 14, pages 40-53.
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Muhammad A. Badarneh, Kawakib Al-Momani & Fathi Migdadi. (2016) Between tradition and modernity: The bargaining genre in women's clothing stores in Jordan. Journal of Pragmatics 101, pages 118-137.
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Seung‐Hee Lee. 2015. The International Encyclopedia of Language and Social Interaction. The International Encyclopedia of Language and Social Interaction 1 5 .
Rachel L. Shively. (2011) L2 pragmatic development in study abroad: A longitudinal study of Spanish service encounters. Journal of Pragmatics 43:6, pages 1818-1835.
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Laura Callahan. (2006) English or Spanish?! Language accommodation in New York City service encounters. Intercultural Pragmatics 3:1.
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Hye-Kyung Ryoo. (2016) Achieving friendly interactions: a study of service encounters between Korean shopkeepers and African-American customers. Discourse & Society 16:1, pages 79-105.
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Mary K Chelton. (1997) The “overdue kid”: A face-to-face library service encounter as ritual interaction. Library & Information Science Research 19:4, pages 387-399.
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Christine lacobucci. (2016) Accounts, Formulations and Goal Attainment Strategies in Service Encounters'. Journal of Language and Social Psychology 9:1-2, pages 85-99.
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