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Communication Research Reports Volume 15, 1998 - Issue 4
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Original Articles

The impact of communication apprehension and fear of talking with a physician on perceived medical outcomes

Virginia P. Richmond Professor and Coordinator of Extended Learning Graduate Programs in Communication Studies, West Virginia University, Morgantown, WV, 26506–6293
,
Alan M. Heisel Doctoral student in Communication Studies and Curriculum and Instruction, West Virginia University, Morgantown, WV, 26506–6293
,
Ralph S. Smith Jr. Psychiatrist at the Charleston Psychiatric Group, Charleston, WV
&
James C. McCroskey Professor in the Department of Communication Studies, West Virginia University, Morgantown, WV, 26506–6293
Pages 344-353 | Published online: 06 Jun 2009

Citations (42)

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Evan K. Perrault, Seth P. McCullock, Grace M. Hildenbrand & Katie J. Walter. (2023) The Effects of Safe Zone Badges in Physicians’ Online Biographies: Evidence from an Experimental Study. Health Communication 0:0, pages 1-11.
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Grace M. Hildenbrand, Evan K. Perrault & Mia I. Switzer. (2023) Smiling versus resting B**ch face: patients’ evaluations of male and female healthcare providers’ facial expressions. Communication Quarterly 71:4, pages 390-413.
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Trevor Kauer & Tricia J. Burke. (2023) The Mediating Role of Social Control in the Relationship between Family Communication Patterns and Emerging Adults’ Weight-Related Outcomes. Southern Communication Journal 88:2, pages 103-116.
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Dawn M. Sweet, Douglas Gentile & Lanmiao He. (2023) Communication Apprehension and Willingness to Communicate in Veterinary Medicine Students: Implications for Mindfulness and Communication Training. Health Communication 38:1, pages 41-49.
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Evan K. Perrault, Jessie A. Barton, Grace M. Hildenbrand, Seth P. McCullock, Daeun G. Lee & Prince Adu Gyamfi. (2022) When Doctors Swear, Do Patients Care? Two Experiments Examining Physicians Cursing in the Presence of Patients. Health Communication 37:6, pages 739-747.
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Deborah Ojeda-Leitner & Rhonda K. Lewis. (2021) Assessing health-related stereotype threats and mental healthcare experiences among a LGBT sample. Journal of Prevention & Intervention in the Community 49:3, pages 251-265.
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Kumi Ishii, Patric R. Spence & William R. Hodges. (2021) Social Presence in Computer-Based Receptionists: Experimental Study Towards Organizational Automation. Communication Reports 34:2, pages 92-105.
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Evan K. Perrault. (2021) The Diminishing Returns for Longer Healthcare Provider Video Biographies: A Thin Slice Examination of Patient Decision-Making. Health Communication 36:5, pages 650-658.
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Jennifer L. Bevan, Tessa Urbanovich & Maya Vahid. (2021) Family Communication Patterns, Received Social Support, and Perceived Quality of Care in the Family Caregiving Context. Western Journal of Communication 85:1, pages 83-103.
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Evan K. Perrault. (2020) The Utility of Healthcare Providers’ Online Biographies for First-Time Patients: A Year-Long Study within a Clinical Setting. Health Communication 35:10, pages 1283-1288.
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Madison Murphy & Keith Weber. (2019) Confirmation of the Ability of the Personal Report of Communication Apprehension-24 (PRCA-24) to Predict Behavioral Indicators of Social Interaction. Communication Research Reports 36:5, pages 393-403.
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Heather J. Carmack & Rukhsana Ahmed. (2019) Students’ Perceptions of Provider Cultural Competence and Communication with Providers: Predictors of University Health Center Patient Satisfaction. Journal of Health Communication 24:9, pages 719-727.
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Evan K. Perrault. (2018) Adding Multimedia Cues to Medical Providers’ Online Biographies: Do Pictures, Video, and B-Roll Matter?. Journal of Health Communication 23:5, pages 462-469.
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Lin Zhu & Deepa Anagondahalli. (2018) Predicting Student Satisfaction: The Role of Academic Entitlement and Nonverbal Immediacy. Communication Reports 31:1, pages 41-52.
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Rukhsana Ahmed & Benjamin R. Bates. (2017) Patients’ fear of physicians and perceptions of physicians’ cultural competence in healthcare. Journal of Communication in Healthcare 10:1, pages 55-60.
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Evan K. Perrault & Kami J. Silk. (2016) The Uncertainty Reducing Capabilities of Primary Care Physicians’ Video Biographies for Choosing a New Doctor: Is a Video Worth More Than Two Hundred Words?. Health Communication 31:12, pages 1472-1481.
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Evan K. Perrault & Kami J. Silk. (2015) Reducing Communication Apprehension for New Patients Through Information Found Within Physicians’ Biographies. Journal of Health Communication 20:7, pages 743-750.
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JenniferL. Bevan, AshleyM. Jupin & Lisa Sparks. (2011) Information Quality, Uncertainty, and Quality of Care in Long-Distance Caregiving. Communication Research Reports 28:2, pages 190-195.
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Melissa Bekelja Wanzer, Ann M. Wojtaszczyk & Jill Kelly. (2009) Nurses' Perceptions of Physicians' Communication: The Relationship Among Communication Practices, Satisfaction, and Collaboration. Health Communication 24:8, pages 683-691.
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JasonS. Wrench & NarissraM. Punyanunt-Carter. (2007) The Relationship between Computer-Mediated-Communication Competence, Apprehension, Self-Efficacy, Perceived Confidence, and Social Presence. Southern Communication Journal 72:4, pages 355-378.
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MichelleL. Paulsel, JamesC. McCroskey & VirginiaP. Richmond. (2006) Perceptions of Health Care Professionals' Credibility as a Predictor of Patients' Satisfaction with their Medical Care and Physician. Communication Research Reports 23:2, pages 69-76.
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Michelle L. Paulsel, Virginia P. Richmond, James C. McCroskey & Jacob L. Cayanus. (2005) The Relationships of Perceived Health Professionals’ Communication Traits and Credibility with Perceived Patient Confidentiality. Communication Research Reports 22:2, pages 129-142.
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Melissa Bekelja Wanzer, Melanie Booth-Butterfield & Kelly Gruber. (2004) Perceptions of Health Care Providers' Communication: Relationships Between Patient-Centered Communication and Satisfaction. Health Communication 16:3, pages 363-384.
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VirginiaP. Richmond, RalphS. Smith$suffix/text()$suffix/text(), AlanD. Heisel & JamesC. McCroskey. (2002) The association of physician socio‐communicative style with physician credibility and patient satisfaction. Communication Research Reports 19:3, pages 207-215.
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VirginiaP. Richmond, RalphS. Smith$suffix/text()$suffix/text(), AlanD. Heisel & JamesC. McCroskey. (2001) Nonverbal immediacy in the physician/patient relationship. Communication Research Reports 18:3, pages 211-216.
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Articles from other publishers (17)

Evan K. Perrault & Brian L. McPhail. (2023) Physicians Disclosing Religion in Online Biographies: Patient Perceptions and Decision-Making in the United States. Journal of Religion and Health 62:4, pages 2452-2473.
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Yvonne Allsop & Eric M. Anderman. (2022) Developing Sexual Self-Efficacy Beliefs During Adolescence: Do Health Teachers Really Matter?. Journal of Youth and Adolescence 51:11, pages 2061-2076.
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Nejc Plohl, Vojko Flis, Andrej Bergauer, Nina Kobilica, Tadej Kampič, Samo Horvat, Damjan Vidovič, Bojan Musil, Urška Smrke & Izidor Mlakar. (2022) A protocol on the effects of interactive digital assistance on engagement and perceived quality of care of surgery patients and self-efficacy and workload of staff. Frontiers in Medicine 9.
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Mary Marcel. (2019) Communication Apprehension Across the Career Span. International Journal of Business Communication 59:4, pages 506-530.
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Zahra Hashemi, Tabandeh Sadeghi, Afsaneh Amiri, Maryam Ghanbari & Nasrin shokrpour. (2021) Afghan Refugee Women's Experiences of Communication Apprehension and Fear of Physician in the Iranian Health Care System, during COVID-19 Pandemic, Rafsanjan, Iran (2020). Journal of Occupational Health and Epidemiology 10:3, pages 150-157.
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Heather J. Carmack & Jocelyn M. DeGroot. (2018) Communication Apprehension About Death, Religious Group Affiliation, and Religiosity: Predictors of Organ and Body Donation Decisions. OMEGA - Journal of Death and Dying 81:4, pages 627-647.
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Evan K Perrault & Grace M Hildenbrand. (2020) The Buffering Effect of Health Care Provider Video Biographies When Viewed in Combination With Negative Reviews: “You Can’t Fake Nice”. Journal of Medical Internet Research 22:4, pages e16635.
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Samantha Nazione, Evan K. Perrault & David M. Keating. (2019) Finding Common Ground: Can Provider-Patient Race Concordance and Self-disclosure Bolster Patient Trust, Perceptions, and Intentions?. Journal of Racial and Ethnic Health Disparities 6:5, pages 962-972.
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Kevin Wombacher, Nancy Grant Harrington, Allison M. Scott, Donald W. Helme & Catherine Martin. (2019) Communication apprehension mediates the effects of past experience discussing substance use on child and adolescent psychiatrists’ self-efficacy. Patient Education and Counseling 102:4, pages 651-655.
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Evan K. Perrault & Jenny L. Newlon. (2018) The effect of pharmacy setting and pharmacist communication style on patient perceptions and selection of pharmacists. Journal of the American Pharmacists Association 58:4, pages 404-411.
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Evan K Perrault. (2017) Helping patients reduce anxiety and choose new physicians through improved provider biographies. Health Education Journal 76:6, pages 695-706.
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Nicholas E. Hagemeier, Fred Tudiver, Scott Brewster, Elizabeth J. Hagy, Angela Hagaman & Robert P. Pack. (2016) Prescription drug abuse communication: A qualitative analysis of prescriber and pharmacist perceptions and behaviors. Research in Social and Administrative Pharmacy 12:6, pages 937-948.
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Amanda Whittal & Sonia Lippke. (2016) Investigating patients with an immigration background in Canada: relationships between individual immigrant attitudes, the doctor-patient relationship, and health outcomes. BMC Public Health 16:1.
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Paul R. Jones, Dexter M. Taylor, Jodi Dampeer-Moore, Katherine L. Van Allen, Darlene R. Saunders, Cecelia B. Snowden & Mark B. Johnson. (2013) Health-Related Stereotype Threat Predicts Health Services Delays Among Blacks. Race and Social Problems 5:2, pages 121-136.
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Rukhsana Ahmed & Benjamin R. Bates. (2012) Development of Scales to Assess Patients’ Perception of Physicians’ Cultural Competence in Health Care Interactions. Journal of Transcultural Nursing 23:3, pages 287-296.
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Po Hsuan Chen. (2012) E-Learner Characteristics and E-Learner Satisfaction. International Journal of Computer-Assisted Language Learning and Teaching 2:2, pages 1-15.
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Melinda Villagran, Christopher Hajek, Xiaoquan Zhao, Emily Peterson & Elaine Wittenberg-Lyles. (2011) Communication and culture: Predictors of treatment adherence among Mexican immigrant patients. Journal of Health Psychology 17:3, pages 443-452.
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